My passport Hard drive not working on desktop anymore

Mike 777 · Sep 7, 2016

Hey guys,

My Portable hard drive stopped working 10 minutes ago. When I plug it in my desktop, it takes a while to show up in my file explorer.

When I click on it, it says:

K: is not accessible.
The parameter is incorrect.

I tried plugging my hard drive on my tv and on my laptop and it works.

I really need help.

Thanks in advance!

EDIT: I forgot to mention that when I plugged my hard drive to the pc, it started installing the device. That is weird because I use it on this pc every day

NextGear · Sep 7, 2016

Mike 777,

1.) Make sure your USB drivers are updated
2.) Make sure your motherboard drivers are updated
3.) Make sure your family chip set is updated
4.) Try a different USB port
5.) Make sure you know which USB port is 1.0, 2.0, 3.0, 3.1
6.) Make sure your BIOS USB security isn't turn on
7.) You can always go to Computer -> Manage -> refresh Hard Drives (see if you PC pick your hard drive

or

you can go buy a new 3.0 or 3.1 FLASH THUMB drive for dirty cheap... plus they have HUGE GB storage space.. rival any SSD or high end HD

dextermat · Sep 7, 2016

Hi, most likely it is defective and need to be RMA.

I it is not under warranty, you might want to open the case and try plugging the drive directly in a computer.

Good luck

Mike 777 · Sep 7, 2016

If it is defective, why is working on my laptop and on my tv?

It is a 2TB portable my passport, i don't think flashdrives is the solution for me.

Mike 777 · Sep 7, 2016

http://imgur.com/40mfidy

I don't know if this helps but when I go in device manager and chose the driver, that's what shows up.

Torsteinn Andri · Sep 7, 2016

I'm having the exact same problem, just started tonight. Just tried the external drive (Toshiba) on two different computers, both mac and windows and it works perfectly fine there...

The drive is listed as RAW in the computer it's not working, but as NTFS in the other: http://i.imgur.com/HjbTKAT.png

The drive can be found under Devices: http://i.imgur.com/dlmiQRX.png

And it cannot be ejected (where it is also labeled as Local Disk D): http://i.imgur.com/3mlNIdx.png

Mike 777 · Sep 7, 2016

I found the problem. Windows 10 version 1607 has problems detecting hard drives.

Solution: Downgrade to a previous version of windows 10 and it will work.

Torsteinn Andri · Sep 7, 2016

Mike 777 :

I can confirm that this works.

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My passport Hard drive not working on desktop anymore

Mike 777

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Torsteinn Andri

NextGear

Commendable

dextermat

Splendid

Mike 777

Commendable

Mike 777

Commendable

Torsteinn Andri

Commendable

Mike 777

Commendable

Torsteinn Andri

Commendable

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