Video card installation problems

Charles_99 · Sep 8, 2016

I have an alienware x51 r2 and I purchased a SAPPHIRE NITRO+ Radeon RX 470. I cannot get the video to go all the way in to save my life. Any tips on how to get it to fit would be greatly appreciated.

Picture https://www.flickr.com/photos/140201897@N08/29262696210

Dark Lord of Tech · Sep 8, 2016

What is your PSU , do you have a 450w with a 6 pin to run it.

ShadyHamster · Sep 8, 2016

That's relevant to his issue how?

Does the graphics card go all the way in the slot? Does the lock on the pci-e slot engage properly? If so it could just be a misalignment on the graphics card I/O plate.

Dark Lord of Tech · Sep 8, 2016

It's relevant Because: Those Alienware setups are usually run by an adapter like a laptop and around 300w.

Ne0Wolf7 · Sep 8, 2016

Whats the rest of the build?
It physically won't fit?
That looks to be an OEM machine, which aren't know for their incredible expandableness because of what Blackbird was hinting at, their usually low quality PSUs
EDIT: Oops, read the thread too fast

Dark Lord of Tech · Sep 8, 2016

They are usually adapters , not even a real PSU.

Ne0Wolf7 · Sep 8, 2016

http://www.dell.com/support/article/us/en/04/SLN296934/en#Specs
Looking at this, I see a picture of an adapter. That GPU won't work unless I'm mistaken.

Ne0Wolf7 · Sep 8, 2016

It's a 240W adapter.

Dark Lord of Tech · Sep 8, 2016

That's why I wanted to bring it up , because even if he gets it in it might not run.

Ne0Wolf7 · Sep 8, 2016

They sell upgrades, but now we're wating on what VGA power cables he has, but the upgrade is 320W, which isn't much either...

Dark Lord of Tech · Sep 8, 2016

320w is still a little light.

Charles_99 · Sep 8, 2016

The old card it is replacing it ss a NVIDIA Geforce GTX 760 TI OEM which says it requires a 500w PSU and it ran perfect. The video card will plug into the slot inside the computer a little it just will not go all the way down. I am not sure of anything else I am not real computer smart (I just know how to change the video card) I do have an adapter for the pins though to convert it from 6 to 8

Charles_99 · Sep 8, 2016

Ne0Wolf7 :

The old card it is replacing it is a NVIDIA Geforce GTX 760 TI OEM which says it requires a 500w PSU and it ran perfect. The video card will plug into the slot inside the computer a little it just will not go all the way down. I am not sure of anything else I am not real computer smart (I just know how to change the video card) I do have an adapter for the pins though to convert it from 6 to 8

Ne0Wolf7 · Sep 8, 2016

Does the computer have enough power cables to use all the given ones in the video card?
I'm offline for rest of a while (if thats a thing). I have school tomorrow, don't know your timezones.

Dark Lord of Tech · Sep 8, 2016

If you ran a 760 then if you find a way to get it in it might work.

If you only have a 6 , converting it to an 8 might not work , how many PCIE cables from that setup?

Charles_99 · Sep 8, 2016

My computer has two video power connectors: two 6-pin, the video card has 1 8pin power connector. I am using a 6x6 to 8 adapter ( not sure if this is what you mean if not I can take a pic of inside of the computer)

Charles_99 · Sep 8, 2016

Ne0Wolf7 :

My computer has two 6 pin connectors the video card only has 1 8 pin connector which I have an adapter for so it hooks up and I have a spare 6 pin

Ne0Wolf7 · Sep 9, 2016

So we do have a chance the card will run.
Before plugging it in, I assume you uninstalled the old drivers? (Not that it would physically prevent the card from entering the slot, but important none the less)
When installing, did you forget to unlock the latch on the PCIe x16 slot?

Charles_99 · Sep 9, 2016

Ne0Wolf7 :

I am not sure what that is, how do I do that? Are you refering to the little latch that holds the video card on the video holder holder? if so then no i'm not forgetting that

Ne0Wolf7 · Sep 9, 2016

Yeah, I mean the latch.
Can you see whats stopping the card from going all the way?
Is it bumping into to something on the chassis? Does the latch start to engage but cannot go all the way?

Charles_99 · Sep 9, 2016

Ne0Wolf7 :

If anything I believe the edge of the tower case was blocking it a little bit but i'm not sure its such a small space and a large cvideo card I cannot really see much

Ne0Wolf7 · Sep 9, 2016

http://www.windowscentral.com/amds-radeon-rx-480-gave-my-old-pc-new-lease-life
This guy, was able to do it, so we need to figure out whats up with your thing...
Anyway, you'll need the upgraded PSU.
Maybe try starting to put the card in the slot at different angles? Running out of ideas, unless you want to dismantle the whole thins (sure you don't) and be absolutely sure the PCIe x16 slot on the motherboard isn't messed up.

Charles_99 · Sep 9, 2016

Ne0Wolf7 :

I contacted newegg and they told me I should be able to receive a refund so I am going to try to send it back and get a blower style video card that will fit better. Thanks for the help

Ne0Wolf7 · Sep 9, 2016

Alright, a blower is what you need anyway, because the case is too small (just reread the artificial myself).

Video card installation problems

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