I have a Toshiba Desktop External Hard Drive PH3100U-1EXB (GEN2) that keeps on rapidly flashing its white light. I can't access the files I have stored within the hard drive using my laptop. It doesn't give any notification/sound whether or not the hard drive is connected or not. I have also tried using it to another PC but to no avail. I tried looking it up in Control Panel > System Security > Administrative Tools > Computer Management > Disk Management and Disk Manager, yet I still can't manage to find and connect the hard drive to the laptop. Is there still a way to save the hard drive with the information inside? Or if not at least the information? I forgot to also mention that before I tried to connect it with my laptop, I have mistakenly used my laptop's charger (also TOSHIBA) to power the hard drive in which I thought was the hard drive's charger.
TOSHIBA External Hard Drive PH3100U-1EXB (GEN2) Keeps Blinking HELP
- Thread starter reneeeee
- Start date
Solution
Hi there reneeeee,
You tried using a different cable right?
Most probably, there is something wrong with the enclosure or the HDD itself.
Unfortunately, in both cases, your safest bet would be to contact a data recovery company. Most of the HDD manufacturers offer their own data recovery services or have some partners.
As for taking the drive out of the enclosure, I would say that this may not work due to multiple reasons:
- Proprietary connectors.
- Hardware encryption.
- If the HDD itself is damaged.
- Void warranty.
Let us know in case you have some more questions,
D_Know_WD
You tried using a different cable right?
Most probably, there is something wrong with the enclosure or the HDD itself.
Unfortunately, in both cases, your safest bet would be to contact a data recovery company. Most of the HDD manufacturers offer their own data recovery services or have some partners.
As for taking the drive out of the enclosure, I would say that this may not work due to multiple reasons:
- Proprietary connectors.
- Hardware encryption.
- If the HDD itself is damaged.
- Void warranty.
Let us know in case you have some more questions,
D_Know_WD
Something must be broken inside. The connections perhaps?
If you dont wanna risk opening your hard drive you could ask help from a professional.
Or you know wait for someone else with knowledge about broken hard drives to pass by at tomshardware.
If you dont wanna risk opening your hard drive you could ask help from a professional.
Or you know wait for someone else with knowledge about broken hard drives to pass by at tomshardware.
Yeah I guess so. I do think that there is something wrong inside. I had checked the online manual for the model I have in TOSHIBA's website and it said that the blinking means there's "an error" that's occurring. It's not entirely broken but still/
Anyways, thanks for the help though
)
D_Know_WD
Judicious
- Jul 30, 2014
- 6,633
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Hi there reneeeee,
You tried using a different cable right?
Most probably, there is something wrong with the enclosure or the HDD itself.
Unfortunately, in both cases, your safest bet would be to contact a data recovery company. Most of the HDD manufacturers offer their own data recovery services or have some partners.
As for taking the drive out of the enclosure, I would say that this may not work due to multiple reasons:
- Proprietary connectors.
- Hardware encryption.
- If the HDD itself is damaged.
- Void warranty.
Let us know in case you have some more questions,
D_Know_WD
You tried using a different cable right?
Most probably, there is something wrong with the enclosure or the HDD itself.
Unfortunately, in both cases, your safest bet would be to contact a data recovery company. Most of the HDD manufacturers offer their own data recovery services or have some partners.
As for taking the drive out of the enclosure, I would say that this may not work due to multiple reasons:
- Proprietary connectors.
- Hardware encryption.
- If the HDD itself is damaged.
- Void warranty.
Let us know in case you have some more questions,
D_Know_WD
D_Know_WD :
Hi there reneeeee,
You tried using a different cable right?
Most probably, there is something wrong with the enclosure or the HDD itself.
Unfortunately, in both cases, your safest bet would be to contact a data recovery company. Most of the HDD manufacturers offer their own data recovery services or have some partners.
As for taking the drive out of the enclosure, I would say that this may not work due to multiple reasons:
- Proprietary connectors.
- Hardware encryption.
- If the HDD itself is damaged.
- Void warranty.
Let us know in case you have some more questions,
D_Know_WD
You tried using a different cable right?
Most probably, there is something wrong with the enclosure or the HDD itself.
Unfortunately, in both cases, your safest bet would be to contact a data recovery company. Most of the HDD manufacturers offer their own data recovery services or have some partners.
As for taking the drive out of the enclosure, I would say that this may not work due to multiple reasons:
- Proprietary connectors.
- Hardware encryption.
- If the HDD itself is damaged.
- Void warranty.
Let us know in case you have some more questions,
D_Know_WD
Thank youuuu, I'll try and contact a data recovery company then, hopefully they'll get the job done. I'll let you know if I have sent it to the company, most likely it would be some time soon because I'm really busy and in the mix of things right now.
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