Seagate ST2000DM001 HDD I/O Device Error

zKhronos

Commendable
Sep 11, 2016
1
0
1,510
Hello everyone, my Seagate 2TB HDD was working fine until a few days ago when it spontaneously disappeared from my "Devices and drives" list in My Computer. Upon checking its status in Disk Management, I am immediately prompted to initialize the drive. The choice of partition style is irrelevant, as either way I receive the error that "The request could not be completed due to an I/O device error."

In the Disk Management window, it is listed with a capacity of 3.86 GB. When I enter the properties, it says that is it uninitialized and the partition style is not applicable. I also checked for outdated drivers, and I apparently am up to date in that regard. All of this puzzles me as it says that the device is "working properly", and it appears in Device Management, too.

I have already unplugged and re plugged the constituent cables, so I am at a loss as to the cause of the problem.

Thank you in advance for any help.
 
Solution
Hey there, zKhronos.

Unfortunately, Device Manager's device status is not always the most accurate. You should give it a try with a different SATA port and different cables, to see if the issue still occurs. It would be even better if you could give it a go with a different computer as well. Another option would be to download the HDD manufacturer's diagnostic tool and run the tests on the drive, to see if anything unusual pops-up. However, if the drive is shown as not initialized, there's a big chance that it might not get recognized by the tool.
Having in mind you're experiencing I/O (input/output) errors as well, it really sounds like the HDD might be failing. If it's under warranty, you could get in touch with the vendor you got it...
Hey there, zKhronos.

Unfortunately, Device Manager's device status is not always the most accurate. You should give it a try with a different SATA port and different cables, to see if the issue still occurs. It would be even better if you could give it a go with a different computer as well. Another option would be to download the HDD manufacturer's diagnostic tool and run the tests on the drive, to see if anything unusual pops-up. However, if the drive is shown as not initialized, there's a big chance that it might not get recognized by the tool.
Having in mind you're experiencing I/O (input/output) errors as well, it really sounds like the HDD might be failing. If it's under warranty, you could get in touch with the vendor you got it from or its manufacturer's customer support and try to RMA it.

Hope that helps.
Boogieman_WD
 
Solution