- Sep 14, 2016
- 5
- 0
- 1,520
Basically, what it says in the title. It started about a month, maybe a month and a half ago, I believe. Our previous modem had literally died, so we needed to get a new one. Once it arrived, I believe that was when the problem started. Since I believed it was an issue with a slow internet plan, we switched providers - which required another new modem, only this one had to have a separate router as well. Unfortunately, the problem continued even with all of this.
I've tried so many things that I cannot remember them all, but everything thus far has failed - including resetting my PC to reinstall Windows (10). Nothing has worked. All I know is that my computer (an Acer laptop) displays that the internet is connected, but my browsers and Skype will randomly stop working. To temporarily fix this, I simply disconnect from the internet, then reconnect. or turn the Wi-Fi off then on again (both through the computer, not the router directly) - but it continues to happen. It even happens when my screen turns off / computer falls asleep. And as far as I know, it is only this specific computer.
Any suggestions on how to solve this issue would be welcome.
A note: Pinging 8.8.8.8 and my router both give me normal results, but pinging 74.125.229.250 gives the message "Request timed out," along with these results - Packets sent = 4, Received = 0, Lost = 4 (100% loss).
Update: In an effort to narrow down possibilities, I uninstalled Skype - it seemed to crash altogether sometimes when the problem occurred. However, the problem occurred again right after uninstallation was completed.
Update 2: I've switched the channel on my Wifi and my computer itself to 6 for both, instead of 1. Perhaps this will solve the issue.
I've tried so many things that I cannot remember them all, but everything thus far has failed - including resetting my PC to reinstall Windows (10). Nothing has worked. All I know is that my computer (an Acer laptop) displays that the internet is connected, but my browsers and Skype will randomly stop working. To temporarily fix this, I simply disconnect from the internet, then reconnect. or turn the Wi-Fi off then on again (both through the computer, not the router directly) - but it continues to happen. It even happens when my screen turns off / computer falls asleep. And as far as I know, it is only this specific computer.
Any suggestions on how to solve this issue would be welcome.
A note: Pinging 8.8.8.8 and my router both give me normal results, but pinging 74.125.229.250 gives the message "Request timed out," along with these results - Packets sent = 4, Received = 0, Lost = 4 (100% loss).
Update: In an effort to narrow down possibilities, I uninstalled Skype - it seemed to crash altogether sometimes when the problem occurred. However, the problem occurred again right after uninstallation was completed.
Update 2: I've switched the channel on my Wifi and my computer itself to 6 for both, instead of 1. Perhaps this will solve the issue.
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