My Laptop is getting 100 Mbps internet instead of 250 Mbps

Sintexis AMP

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Aug 15, 2015
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I changed my internet service from 100 Mbps to 250 Mbps recently, but my Laptop still gets only 100 Mbps speed.
I called my internet provider and they said that the 250 Mbps internet is active, but all my devices are getting only 100 Mbps, so they told me to check if the devices are capable of carrying higher speeds.
My laptop is connected directly to a modem (which was set up by our Internet Provider) via CAT5e cable.
My Local Area Connection Status says the internet Speed is 100 Mbps but my Realtek PCIe Family Controller says the speed is capable of 1 Gbps Full Duplex and is put to Auto Negotiation.
I have no idea what is the problem.
 
Solution
I was assuming a Cable internet connection. It looks like you have fiber. It does look like your hardware should support the faster speed. If your computer is directly connected to your modem, the problem must be with one of them. If you noticed the same issue with multiple devices, it probably is the modem. You are sure there are no switches between your computer and the modem?
There could be a problem with your ethernet cable. There could be a problem with the configuration of your modem. You can try forcing your laptop network port to operate at gigabit speed by disabling the auto-negotiation from the device properties dialog.

Sintexis AMP

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Aug 15, 2015
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I checked and my modem ( Alcatel Lucent I-240G-P ) Has 4 Gigabit Ethernet Ports so it should work fine I guess.
I don't necessarily need a router if I have a cable going directly from modem to laptop right ?
 
I was assuming a Cable internet connection. It looks like you have fiber. It does look like your hardware should support the faster speed. If your computer is directly connected to your modem, the problem must be with one of them. If you noticed the same issue with multiple devices, it probably is the modem. You are sure there are no switches between your computer and the modem?
There could be a problem with your ethernet cable. There could be a problem with the configuration of your modem. You can try forcing your laptop network port to operate at gigabit speed by disabling the auto-negotiation from the device properties dialog.
 
Solution

Faux_Grey

Honorable
Sep 1, 2012
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Yep.

It should work, as long as your Modem also supports routing functionality, but I'm sure it will.
Your old router is probably sitting in the middle there just slowing you down.

How I envy you. :3

I look forward to the day when I can get a 1Mbps line at home. >..>