My Computer Shuts Down 1 - 5 minutes into Gaming. Offering $ for Solution

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Mark467

Mark467

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Feb 16, 2013
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10,640
Hello,

After looking through several dozen threads like mine, and posting my own threads to other forums, out of desperation and my now inability to use my computer for gaming (the purpose I built it for) I am offering $10 USD (paypal or google wallet) to the first person to come up with a solution that lasts at least a week (no random shut offs or restarts).

As titled I am unable to play games on my PC as 1 to 5 minutes into a session my PC will immediately shut off and restart (even after disabling automatic restart).

My PC: http://pcpartpicker.com/user/Mark467/saved/ Built in summer 2014. My CPU is Asus overclocked to 4.2Ghz, and my RAM is on an XMP profile of 1866Mhz.

TL;DR PC crash restarts 1 to 5 minutes into a gaming session rendering it obsolete.

Here are the things i've tried so far:


  • Cleaned all my fans.
    Underclocked GPU.
    Checked to see if my PSU fan was not moving.
    Reapplied thermal paste to GPU (Was hitting 210F, stabilized temps back down to normal 150F).
    Ran Memtest - 0 errors.
    Taken side panel off PC case (unlikely a heat issue at this point according to hardware monitor).
    Moved around power cables to alternate PSU port.


This issue started several months ago on Planetside 2 then disappeared for a few, then came back 2 or 3 ago (I no longer play Planetside 2 because of this).

What's weird is that doesn't always happen with new games. I played 5 - 10 hours of The Elder Scrolls Online for the first time free of crashing before it recently began crashing. At first 30 to 45 minutes into a session now 1 to 2 minutes in. Sometimes immediately. Also Dirty Bomb started crashing about 30 minutes into a session for the first time ever.

Sometimes it just never crashes. I played many hours in the BF1 beta with no crashes that I can remember.

I played almost 20 hours of Overwatch with the issue not occurring much until recently, rendering that game unplayable.

I've sent an RMA in to Corsair for my PSU as this seems like a fair possibility at this point and I heard some screeching noise from it earlier.

As you can imagine (as much as a wall of text can describe) it's pretty frustrating having a $1800 PC (I take care of) fail to perform its intended role seemingly out of nowhere.

Any help is greatly appreciated!
 
Solution
InvalidError
If the GPU ran at over 200F for an extended period of time, it is quite possible that nearby capacitors on the GPU and possibly other components got cooked and unclean power ends up causing intermittent issues depending on overall temperature, load, luck and other factors. If problems go away by trying a different GPU or using the IGP, there is a pretty high probability that your 770 is done.
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InvalidError

InvalidError

Titan
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May 18, 2007
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If the GPU ran at over 200F for an extended period of time, it is quite possible that nearby capacitors on the GPU and possibly other components got cooked and unclean power ends up causing intermittent issues depending on overall temperature, load, luck and other factors. If problems go away by trying a different GPU or using the IGP, there is a pretty high probability that your 770 is done.
 
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Solution
Mark467

Mark467

Honorable
Feb 16, 2013
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I sent an RMA in for my PSU and my GPU. It also has some oily substance on it just like in this thread:
http://www.tomshardware.com/answers/id-1971905/oil-based-fluid-leaking-gpu.html
Makes sence as my fans were at 100% a lot of the time.

Is 210F enough to hurt the card? It's max operating temp is just 2 degrees lower.
 
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InvalidError

InvalidError

Titan
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May 18, 2007
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Depends on how long that went on and how heat-sensitive components around the GPU die are. With poor heat transfer from the die to the heatsink, the PCB temperature around the chip may have gotten much higher than it is supposed to and capacitors may not have liked that. Other components, such as FETs which rely on the PCB as their heatsink, may not have liked that either.

Without doing actual measurements on PCB components, it is impossible to know for certain how little or much damage may have occurred.
 
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Mark467

Mark467

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Feb 16, 2013
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I just ran Heaven Benchmark on 1080p and High - settings I play at. I got 59 FPS and normal ~150 F temps post thermal paste replacement. It completed without crashing. I feel like i'm missing something. It can complete a GPU intensive benchmark but not gameplay?
 
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James Mason

James Mason

Titan
Jan 2, 2014
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So you don't get any BSODs?

What about EventViewer, does it give any errors or criticals around the crash time?

You underclocked the GPU, but what about the CPU? you ran GPU stress tests, but what about CPU stress tests?

Planet side is a more CPU heavy game than BF1, so that may be where your crashing comes from.

Though automatic restarts happening even after disabling them in windows (double check to make sure it's applied) points heavily to a PSU issue.

Gpu was definitely getting far too hot, so it could have been damaged, try another GPU any you ahve available, doesn't need to be strong, just enough to run the games fora while, to see if it still crashes.
 
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Mark467

Mark467

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Feb 16, 2013
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Not during this benchmark.


What about EventViewer, does it give any errors or criticals around the crash time?
Click to expand...
Just Kernal Power Failure.


You underclocked the GPU, but what about the CPU? you ran GPU stress tests, but what about CPU stress tests?

Planet side is a more CPU heavy game than BF1, so that may be where your crashing comes from.
Click to expand...
I'll try this next.


Though automatic restarts happening even after disabling them in windows (double check to make sure it's applied) points heavily to a PSU issue.

Gpu was definitely getting far too hot, so it could have been damaged, try another GPU any you ahve available, doesn't need to be strong, just enough to run the games fora while, to see if it still crashes.
Click to expand...
 
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J

jekern

Commendable
Sep 16, 2016
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My first thought was PSU, as I've had this happen before. Changing PSU fixed it. Then I read that your event viewer logged kernel power failure. Hoping your RMA for the PSU does the trick.
 
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Mark467

Mark467

Honorable
Feb 16, 2013
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Alright so I was able to play ESO and Dirty Bomb all of last night and this morning until it finally crashed after 30 minutes of Planetside 2. It also crashed after I alt tabbed ESO and tried to switch back to the game.

Other than that I can play Dirty Bomb and ESO just fine as long as I dont alt tab.

I don't know what this points to but I'll have the new PSU in a day or 2.
 
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Mark467

Mark467

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Feb 16, 2013
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Thanks for the help everyone!



Looks like you were right. After putting in the new GPU I've been able to play just fine. PM me your paypal or Google Wallet.
 
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