Troubleshooting system instability

Petr_4 · Sep 15, 2016

Hi, I would appreciate some help with troubleshooting.

I have recently start having instability issues with my PC, I have been using for about a year. At first I was blaming the rx480 I bought in august, but system sometimes crashes even with the compatibility mode, even when the card is idle.

I have tried to make a fresh windows install, still the same issues.

Later motherboard refused to post at all, so I filed the RMA. Now it returned "repaired" with no specific description and I still have the same problems.

I had a crash yesterday and motherboard wouldn't post again. I did some more troubleshooting and managed to get it working this time after reseating memory sticks.

I am not sure what to do next. I don't know what the problem is or how to find out. I disabled the auto-restart after blue screen, but usually there is no blue screen.

Here are my specs:
i5-4460
Gigabyte H97M-D3H
2×4GB DDR3 1600MHz
rx480
Seasonic S12II 520W

cin19 · Sep 15, 2016

If you can use the PC, go to the windows event log viewer to check what error you got. You will find the info for the error. Like http://www.howtogeek.com/school/using-windows-admin-tools-like-a-pro/lesson3/

Petr_4 · Sep 17, 2016

I am getting error 41 kernel power.

cin19 · Sep 19, 2016

Is it only error you get? Check it carefully, also you may click the details tab to see what cause the error 41, because it related to the overheat, hardware, etc.

Petr_4 · Sep 20, 2016

You are right, sorry. There is more. All critical errors I get are 41 kernel-power. There are 11 total since I reinstall the OS. Here are some examples of the details. Most of them have nothing just as in the first example. The other two are exceptional.

<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>

<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">6</Data>
<Data Name="PowerButtonTimestamp">155587481746110916</Data>
<Data Name="BootAppStatus">3221225684</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>

<EventData>
<Data Name="BugcheckCode">80</Data>
<Data Name="BugcheckParameter1">0xffff800107d04060</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0xfffff8047c9340b1</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
</EventData>

I don't think it's overheating I have 65°C max on both CPU and GPU. I am starting to think it might be game specific. Looks like it only happens in Overwatch. There have been some people complaining about high GPU usage and overheating, which is strange since it's not very demanding game. I've created custom profile and to lower the GPU frequency and so far it looks like it's stable.

cin19 · Sep 20, 2016

Try disable the c6/c7 in the BIOS.
Also check the +3.3V, +5V, and +12V in the BIOS hardware monitor section, compared to this: PSU voltage tolerances http://pcsupport.about.com/od/insidethepc/a/power-supply-voltage-tolerance.htm I know seasonic PSU is very good one, but just check it out.

Petr_4 · Sep 20, 2016

I am getting 3.363V, 5.070V and 11.736V (went down to 11.520 for a brief moment) with the graphics card and 3.383V, 5.040V and 12.096V without.

cin19 · Sep 20, 2016

If the +12 went down to 11.52V with the rx480, the PSU has problem. You can double check the voltages again in the BIOS hardware monitor section. Because the +12 looks good without the rx480, that means the PSU has hard time to handle the rx480. Also update the chipset driver first. https://downloadcenter.intel.com/download/20775

If the PSU has problem , you can get the warranty from seasonic, and it depends on when you bought the PSU.

Petr_4 · Sep 21, 2016

It must be PSU. I had more troubles with the system yesterday. It would not post, not even without the GPU. So I scavenged old 400W seasonic from my plex server today and it works. This PSU shows nice 12.09V on the +12. It only has one 4pin connector, but that should not be a problem with the i5-4460, right?

The new S12II must have been defective. Now I remember I had some some crashes earlier after sleep. I haven't paid much attention to it since I rarely ever use sleep, but it could be related.

Thanks for your help.

cin19 · Sep 21, 2016

This PSU shows nice 12.09V on the +12. It only has one 4pin connector, but that should not be a problem with the i5-4460, right?

If you don't use the rx480, and you are fine.

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