PC sometimes shuts down unexpectedly

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ComputerFreaK63

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Jan 13, 2015
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I have had this same tower for a few years now and it is still running perfectly smooth and runs great, however every once and a while (maybe 1 time a day or 1 time a week) when I turn on a program for a game the computer shuts down like its just a client for CSGO and sometimes when I run it my computer just completely shuts down I dont know what the reason behind it is and it always happens on the same time I am loading into the game and it shuts off but only happens once in a while. If anyone could help me resolve this it would be much appreciated!

Specs:

CPU: AMD fx-8320 Eight Core 3.5GHz
RAM: 8GB
GPU: AMD Radeon 200 Series

 
Solution
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The CPU cooler is the thing that looks like a bunch of fins with a fan on it, it's near the top of the motherboard.

And no, that's not thermal paste. That's thermal paste remover. No need to pay for that, thermal paste can be removed with a paper towel and rubbing alcohol.

This is the best thermal paste on the market right now. It cures in less than ten minutes, so you can begin using your computer as soon as you've put the cooler back on.

Follow This video up to 01:40 and then watch this video up to 01:20.

Please note that you need to remove the old thermal paste from both the top of the CPU and the bottom of the cooler. Only apply new paste onto the CPU. It will spread across both surfaces as the cooler is placed...
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Snoopyfighter

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Nov 29, 2015
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Could be many things:
1. check your heat. Heat can make PCs shutdown without warning to prevent damage. Download HWMonitor and check what temps your CPU/GPU is.
2. Sometimes its possible that your motherboard is touching the sides of your case which can short the motherboard leading it to restart. Kind of unlikely but still possible.
3. Your hard drive could be failing but you would most likely see blue screens.
4. Also very possible that your PSU is failing. I had a buddy who's PSU started to fail, he went and tried a new one and bam, it worked flawlessly. Especially if its sort of a cheap company or even bronze rated because they don't last as long as something like a Corsair Gold Rated PSU.

-Jack
 
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weberdarren97

Glorious
Aug 10, 2015
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Bronze and Gold are efficiency ratings. While you can sometimes follow the path of higher efficiency meaning better quality, this is not always true. Some Bronze models are exceptional quality. While at the same time, many Gold models are terrible and shouldn't be used for anything other than sighting in the scope on your rifle.

If you want information on many different brands and models, the Tom's Hardware PSU Tier List is a good place to start.
 
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Snoopyfighter

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Nov 29, 2015
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True true. I have a Sentey Bronze 750W and have had no issues with it.
 
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ComputerFreaK63

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Jan 13, 2015
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I just got a new PSU over the summer and i downloaded the HWMonitor and these are the temps http://prntscr.com/ciyus2 and I am not sure exactly what GPU it just tells me radeon 200 series
 
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weberdarren97

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Aug 10, 2015
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CPU is overheating badly. Those AM3+ FX chips thermal throttle in the mid 60's. Anything above 70C is too hot.

Your computer is shutting down to protect the CPU from literally dying of overheating.

Please get some new thermal paste, remove the CPU cooler, replace thermal paste and put the cooler back on.

Actually, it almost seems like your CPU may already be damaged. It's not reporting its core temperatures. However, this could just be a bug with HW Monitor... It's not the most reliable program in existence.

Again, what is the make and model of the power supply?

Is there a tag on the graphics card? A serial number or model number?
 
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ComputerFreaK63

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Jan 13, 2015
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This is my exact PSU: http://www.provantage.com/thermaltake-sp-550p~7THER0WQ.htm

and as for my GPU: I am not sure what exactly it is I look on dxdiag on win+r and all it tells me is Radeon 200 series

I dont think it is from overheating because why would it shut off exactly when I open and run this program it is just a client
 
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ComputerFreaK63

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Jan 13, 2015
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4,510


This is my exact PSU: http://www.provantage.com/thermaltake-sp-550p~7THER0WQ.htm

and as for my GPU: I am not sure what exactly it is I look on dxdiag on win+r and all it tells me is Radeon 200 series

I dont think it is from overheating because why would it shut off exactly when I open and run this program it is just a client
 
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ComputerFreaK63

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Jan 13, 2015
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Ok but is that the reason why my PC shuts off as soon as I start this program? It only happens once in a while and always happens when I start to load it.

and this: http://prntscr.com/ciyzt6 is what the temp of my GPU is apparently its a R7 300 GPU
 
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ComputerFreaK63

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Jan 13, 2015
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Ok so something like this http://www.newegg.com/Product/Product.aspx?Item=9SIA9PV4M38036 is this good Thermal Paste? Sorry I didnt even know what that was, However my step-dad is very good with computers because he used to build and repair them, and what exactly does the thermal paste do? and what do u mean by reseating the cpu cooler?
 
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weberdarren97

Glorious
Aug 10, 2015
8,137
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45,615
The CPU cooler is the thing that looks like a bunch of fins with a fan on it, it's near the top of the motherboard.

And no, that's not thermal paste. That's thermal paste remover. No need to pay for that, thermal paste can be removed with a paper towel and rubbing alcohol.

This is the best thermal paste on the market right now. It cures in less than ten minutes, so you can begin using your computer as soon as you've put the cooler back on.

Follow This video up to 01:40 and then watch this video up to 01:20.

Please note that you need to remove the old thermal paste from both the top of the CPU and the bottom of the cooler. Only apply new paste onto the CPU. It will spread across both surfaces as the cooler is placed back onto the CPU. Make sure that both sides of the cooler are attached to the black little tabs before using the lever to seat it.
 
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