Broken external hard drive

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mamerala

Honorable
Jul 9, 2013
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10,510
our external hard drive fell from my brother many times, now I hear long beeping sound when i connect it and i cant see it anymore on my devices. so i guess head is broken now?
I already read that in such case it must go to professional but of course it will be pretty expensive
so is there any possible thing i can try to recover some files?

hard drive: WD my passport ultra
 
Solution
D_Know_WD
Hi there mamerala,

Well, I would say that is really unpleasant. :(

Unfortunately, mechanical drives are really vulnerable to shocks/hits. Most probably, the drive is physically damaged.
In this case, you will not be able to access it with software tools.

I believe that if the data is really important, you should at least contact a data recovery company and see what the guys over there are going to say. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=5A3aQn

If you don't really want to go with that option, you can see if the drive could be accessed by some data recovery tool. (even though I doubt that)
Also, if you have a spare USB cable, you can use that one as well.

Cheers,
D_Know_WD :)
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
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35,960
Hi there mamerala,

Well, I would say that is really unpleasant. :(

Unfortunately, mechanical drives are really vulnerable to shocks/hits. Most probably, the drive is physically damaged.
In this case, you will not be able to access it with software tools.

I believe that if the data is really important, you should at least contact a data recovery company and see what the guys over there are going to say. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=5A3aQn

If you don't really want to go with that option, you can see if the drive could be accessed by some data recovery tool. (even though I doubt that)
Also, if you have a spare USB cable, you can use that one as well.

Cheers,
D_Know_WD :)
 
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