Weird internet Lag Spikes!

itsmak98

Reputable
Feb 6, 2015
8
0
4,510
So last wednesday our ISP had some work near the main line for our area, they "somehow" accidentally cut our Fibre optic line...they came and got the whole think fixed taking like 3 days.
even tho speedtest.net shows actual speed but for some reason Everyone in the house is getting lag spikes in Video games (ps3,pc) and the internet feels a little delayed!


here is the speedtest http://www.speedtest.net/result/5641182340.png
here is the ping test https://i.gyazo.com/9ab467d056c4ab45807511953f14fcf2.png
and here is graph from pingplotter https://i.gyazo.com/d6411d7c714d7301e3d1fb359933e0f1.png
cmd trace test https://i.gyazo.com/80411dfed1847d705d8e6ec4afd1628b.png
cmd ping test https://i.gyazo.com/3520d016d2ad8323e10d5522301d6424.png
 
Solution
You are getting packet loss between your house and the ISP. Hard to say where it is but since they cut a fiber line it would indicate they did not properly repair it.

The ISP should understand the pingplot but you can do 2 continues ping, one to your router and a second to the ip in hop 2. This pretty much proves your router is fine and there is a problem with the connection.
You are getting packet loss between your house and the ISP. Hard to say where it is but since they cut a fiber line it would indicate they did not properly repair it.

The ISP should understand the pingplot but you can do 2 continues ping, one to your router and a second to the ip in hop 2. This pretty much proves your router is fine and there is a problem with the connection.
 
Solution