Dell Laptop Won't Connect to New Internet via Ethernet

Outfoxy · Sep 18, 2016

I just moved into a new apartment with a roommate who already has a modem with internet connected to their desktop. I had been using wifi and ethernet at my old place on my current laptop. I'm trying to get my laptop working with this new setup but it keeps saying No Internet and No network access.

I'm using:
Windows 10 Home
Processor AMD A6-6310 APU with AMD Radeon R4 Graphics 1.80 GHz
Dell Laptop
8.00 GB of RAM
64 bit OS x64-based processor

SURFboard Modem 200 Series
Model SB6121
Motorola Arris

Do I need to give anymore information? I think it's definitely something I need to do through my laptop. Please help me.

weberdarren97 · Sep 18, 2016

Try using the cable that he's using. If that works, put your cable into the port on the modem that his is currently in and put your cable back into the laptop. If this doesn't work, your Ethernet cable is no good.

Outfoxy · Sep 18, 2016

weberdarren97 :

We've tried this. I've tried his ethernet cable and a different one and while they work for him to connect to the internet, they don't work for my laptop. Same with the different ports. So the ethernet cables and ports work for him but not me.

weberdarren97 · Sep 18, 2016

Go to Settings>Internet and Network>Ethernet>Adapter Settings>[Adapter Name]>Properties>Install...>Reliable Multicast Protocol, follow on screen instructions to complete installation.

Outfoxy · Sep 19, 2016

weberdarren97 :

So as you can see here I followed the instructions:
https://66.media.tumblr.com/3df3d86d0a727957bc8801376bb2d3f6/tumblr_odrqcmA0NB1r2u1kjo1_1280.jpg

And it's there now:
https://68.media.tumblr.com/2c0443adfd43ef613adf460beb48e638/tumblr_odrqcmA0NB1r2u1kjo2_1280.jpg

But still the same issue

weberdarren97 · Sep 19, 2016

Once you hit install, hit Protocol and then hit Reliable Multicast Protocol

Outfoxy · Sep 20, 2016

weberdarren97 :

Sorry if I confused you, I did do that. The screens were supposed to show that, but I guess it made it look like I didn't do it all the way.

weberdarren97 · Sep 20, 2016

Press Win+X, a menu should show up where the start menu usually is, select Command Prompt (Admin) and type in "netsh int ipv4 install" without quotes and press Enter. Restart your computer using the restart function, then shut down the whole way, wait a moment and turn it back on again. After that, try connecting to the internet again.

Outfoxy · Sep 20, 2016

weberdarren97 :

Still no luck after doing this.

Outfoxy · Sep 21, 2016

Welp, we were finally able to get in contact with the company for the device and they said that it simply needs a router to function as we assumed. Sorry for the trouble and thanks for the help everyone!

weberdarren97 · Sep 21, 2016

No problem.

Also, as you cannot select your own response as the Best Answer, would you like me to do that for you? Selecting a Best Answer is useful for someone to quickly find the solution they're looking for when searching the forum.

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Dell Laptop Won't Connect to New Internet via Ethernet

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