"Your PC/Device needs to be repaired"

LSS · Sep 19, 2016

Today my graphics driver (AMD Radeon) decided to update, I have AMD Radeon Dual-X R9 280 Sapphire. During the update, the screen started flickering (like it always does with updates) but I accidentally clicked the screen capture button so the Lightshot program started a screen capture layout, once I excited out of that the screen completely went black, I waited for a minute or so but the display didn't return, so the silly me brought up the idea of restarting it...while the driver was probably still updating. After the restart, I get this following screen: https://imgur.com/yqkcDHY so at this moment I knew I interrupted the graphics driver and now there's something wrong with it. None of the troubleshoot options Windows provided is working (the enter and f8 options) as it keeps failing to load the driver. I tried removing the graphics card and using on-board graphics, but the same screen appears... It seems like it's an operating system error now and not hardware. I can give it back to my PC manufacturer, but it would take them weeks to return it, plus I'm worried they would format it which is the last thing I'd want. I have the official graphics driver CD AND the Windows 7 CD (I upgraded to 10 but I think the Windows 7 CD can still be used to edit files in my SSD and perhaps delete the AMD driver?) if that would help, or perhaps I can do something in the BIOS?
Any help is appreciated, I really screwed up this time!

americanbrian · Sep 19, 2016

have you tried booting to safe mode? It should load a completely different generic display driver.

LSS · Sep 19, 2016

As I said in my original post "None of the troubleshoot options Windows provided is working (the enter and f8 options) as it keeps failing to load the driver." the f8 startup options include safe mode, but once I try loading ANY of these options Windows instantly returns to the error page. This probably means Windows for some reason is depending on the driver already installed only and not using a generic one.

americanbrian · Sep 20, 2016

Which OS? Safe mode would not load a 3rd party driver. What you are saying points to a critical windows file being corrupted.

LSS · Sep 20, 2016

I have Windows 10, and it doesn't have corrupt files. I know that Safe Mode does not load a 3rd party driver, but I cannot even get in Safe Mode, every time I try the troubleshooting options Windows provides at startup, it instantly goes back to the error screen. Doesn't load Safe Mode, doesn't load anything, just error!
I think the only way to fix this is using a thumb drive or CD with Windows 10 installed, and then start PC from CD and do the repair options Windows then provides from the CD, what do you think?

americanbrian · Sep 20, 2016

Sounds like a good start. If you are lucky you won't need a clean install. If you do I would suggest removing the HDD and backing up your important files in advance...

charliewhiskey · Sep 20, 2016

Getting win 10 into safe mode is not easy. Have you tried clearing the CMOS and restarting. sometimes this forces the OS to find the last good config.

LSS · Sep 21, 2016

charliewhiskey :

What's the CMOS? And how do I clear it?

LSS · Sep 21, 2016

I have the Recovery Tools for Windows 10 now. I tried the troubleshooting options like Startup Repair and CMD (followed some commands on an online guide, but I keep on getting the message "The system device cannot be found". Is there anything I can try there or any commands that may stop Windows from starting up? There must be some commands that can maybe turn on Safe Mode or something...

charliewhiskey · Sep 21, 2016

You can enter a safe mode by using a command prompt msconfig/boot safe boot. Then test the system in safe mode. if it still restarts, then OS or hardware issue. You can still clear the CMOS but it's best to check your MB manual on how. Let it normal start after CMOS reset. Also check the bios version after CMOS reset just to be sure.

LSS · Sep 21, 2016

charliewhiskey :

Oh? What's the command exactly to enter Safe Mode from Command Prompt?

charliewhiskey · Sep 21, 2016

msconfig then boot and check the safe boot box. Restart.

LSS · Sep 21, 2016

charliewhiskey :

Does the CMD pointer have to be X:\Sources? The drive that contains my OS is F...should I do cd F first or something or will X:\Sources work fine?

EDIT:

It says "You do not have sufficient privileges to run System Configuraton.
Please run this utility as a user in the Administrators group."

EDIT 2:

It also doesn't seem to recognize the current Windows installation...

LSS · Sep 24, 2016

charliewhiskey · Sep 24, 2016

Sorry, I missed this. Yeah, in win10 right click start and run Command as admin. It should automatically choose the drive with the OS. If it does not, then there is a major foul up going on. Change it to whatever drive the OS is on.

LSS · Sep 25, 2016

charliewhiskey :

Still no permissions.

ARIOCIE · Oct 4, 2016

LSS :

Today my graphics driver (AMD Radeon) decided to update, I have AMD Radeon Dual-X R9 280 Sapphire. During the update, the screen started flickering (like it always does with updates) but I accidentally clicked the screen capture button so the Lightshot program started a screen capture layout, once I excited out of that the screen completely went black, I waited for a minute or so but the display didn't return, so the silly me brought up the idea of restarting it...while the driver was probably still updating. After the restart, I get this following screen: https://imgur.com/yqkcDHY so at this moment I knew I interrupted the graphics driver and now there's something wrong with it. None of the troubleshoot options Windows provided is working (the enter and f8 options) as it keeps failing to load the driver. I tried removing the graphics card and using on-board graphics, but the same screen appears... It seems like it's an operating system error now and not hardware. I can give it back to my PC manufacturer, but it would take them weeks to return it, plus I'm worried they would format it which is the last thing I'd want. I have the official graphics driver CD AND the Windows 7 CD (I upgraded to 10 but I think the Windows 7 CD can still be used to edit files in my SSD and perhaps delete the AMD driver?) if that would help, or perhaps I can do something in the BIOS?
Any help is appreciated, I really screwed up this time!

charliewhiskey · Oct 20, 2016

Sorry, I have been away. I had a similar situation recently and it was the monitor that was messed up. I unplugged it and restarted and it was OK.

"Your PC/Device needs to be repaired"

Reputable

Distinguished

Reputable

Distinguished

Reputable

Distinguished

Reputable

Reputable

Reputable

Reputable

Reputable

Reputable

Reputable

Reputable

Reputable

Reputable

Commendable

Reputable

Share this page