I've been having consistent issues where my latency rises at the same time each night (around 8:05 pm), gradually increasing to a high point and then gradually decreases until it's back to working fine at the same point each night (around 10:35 pm). My ISP keeps claiming that the issue is with my computer or router; however, the issue arises regardless of the cables I used (which they tried to claim cat 6 instead of cat 5 was an issue), the computer I use, and it's becoming more and more frustrating. I've included two pictures which show the hop after my initial ip and private ip from the isp. I'm not sure how to deal with them or what to tell them, or what the issue could really be. Sometimes my maximum ping to google averages at 30-40 ms (instead of my normal 3-4 ms) and other times, it has exceeded 200ms as the average.
I spoke to Tier two last night (which was unnaturally rude, berating, argumentative, etc) and he said that he pinged google from the box on the outside of my house (hop 1) and that it showed no issues with google. This was during the peek and my average latency was 180ms from the a direct connection to the box. I also pinged two other websites which have identical, if not the exact same graphs with slightly different ping if needed. Even though Hop 1-4 is registered to my local isp, the guy said that there is no way that anything after the 2nd hop has anything to do with them. "Are you stupid? We don't control the internet."
I've tested it with almost no network activity, pulling no more than 20 Kb/s up/down and the issue is still there. My internet speed drops too. 10 Mb/s down/7 up instead of my advertised 50 up/down. I've tested other websites where Level 3 Communications didn't come as the hop after my isp and the same issue was present.
Thanks for any help that can be provided.
I spoke to Tier two last night (which was unnaturally rude, berating, argumentative, etc) and he said that he pinged google from the box on the outside of my house (hop 1) and that it showed no issues with google. This was during the peek and my average latency was 180ms from the a direct connection to the box. I also pinged two other websites which have identical, if not the exact same graphs with slightly different ping if needed. Even though Hop 1-4 is registered to my local isp, the guy said that there is no way that anything after the 2nd hop has anything to do with them. "Are you stupid? We don't control the internet."
I've tested it with almost no network activity, pulling no more than 20 Kb/s up/down and the issue is still there. My internet speed drops too. 10 Mb/s down/7 up instead of my advertised 50 up/down. I've tested other websites where Level 3 Communications didn't come as the hop after my isp and the same issue was present.
Thanks for any help that can be provided.
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