Computer keeps restarting randomly after some time

Shadow92

Commendable
Sep 20, 2016
10
0
1,510
My computer restarts randomly after some time.

computer specs :

asus m5a78l-m/usb3
amd fx 6100
integrated graphic card(AMD radeon 3000)

have tried all possible solutions available on internet.

checking the ram through memory diagnostic( No error)
proper placing the heat sink over the cpu.( cpu temp 39c)
i have windows 10 installed so there are no chipset drivers avaliable for my motherboard so windows 10 downloads itself via update

also tried uninstalling display drivers and reinstalling

No luck
 

Shadow92

Commendable
Sep 20, 2016
10
0
1,510


I noticed that when i play videos on my computer it restarts in just like 5 mins. So do u think the integrated graphic card is faulty or its the North Bridge problem.
 

jay_rogers

Reputable
Nov 30, 2015
322
0
4,960
There may be several reasons for this. Check with below points.

Recovery settings
Software incompatibilities, including driver issues
BIOS problems
Overheating
Weak Memory Module
Bad Power Supply
Bad Motherboard
 

Shadow92

Commendable
Sep 20, 2016
10
0
1,510


i bought a new mobo gigabyte 78lmt-usb3 worked well for 2 days then again the restart problem started.i was really pissed as i came to know that the problem was not with the mother board. My cpu temperature temperature was 70c so i bought a new heat sink cooler master hyper 103 again it worked well for 2 days and the problem came back now max temp of my cpu goes to 50c but still it restarts. sometimes even when i play a video for 30 sec it restarts. so what can be the problem now.
i tested my rams with memory diagnostic( No error) changed the mobo, the heat sink. what else can i do.i wasted a lot of money in this. plz help me out.

and also my smps is of cooler master a high end 1 so i dont think that would be causing problem either.

 

Shadow92

Commendable
Sep 20, 2016
10
0
1,510


Cant get rid of the problem. ( Random restarts)
here is my .dmp file analysis


Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc.

Show DivPrimary Analysis

Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 8 Kernel Version 14393 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Machine Name:
Kernel base = 0xfffff801`3827b000 PsLoadedModuleList = 0xfffff801`38580060
Debug session time: Sun Feb 5 09:56:51.154 2017 (UTC - 5:00)
System Uptime: 0 days 0:00:08.932
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff980e5db338f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_WHEA_ERROR_RECORD_HEADER ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_WHEA_ERROR_RECORD_HEADER ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Either you specified an unqualified symbol, or your debugger ***
*** doesn't have full symbol information. Unqualified symbol ***
*** resolution is turned off by default. Please either specify a ***
*** fully qualified symbol module!symbolname, or enable resolution ***
*** of unqualified symbols by typing ".symopt- 100". Note that ***
*** enabling unqualified symbol resolution with network symbol ***
*** server shares in the symbol path may cause the debugger to ***
*** appear to hang for long periods of time when an incorrect ***
*** symbol name is typed or the network symbol server is down. ***
*** ***
*** For some commands to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
*************************************************************************

ADDITIONAL_DEBUG_TEXT:

Use '!findthebuild' command to search for the target build information.

If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

FAULTING_MODULE: fffff8013827b000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 0

BUGCHECK_STR: 0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

CURRENT_IRQL: 0

STACK_TEXT:
ffffe680`7cfd95b0 ffff980e`5c400000 : 00000000`00000000 ffff980e`5db338f8 00000000`00000082 ffff980e`5db338f8 : nt+0x6bb153
ffffe680`7cfd95b8 00000000`00000000 : ffff980e`5db338f8 00000000`00000082 ffff980e`5db338f8 00000000`00000000 : 0xffff980e`5c400000


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AuthenticAMD

IMAGE_NAME: AuthenticAMD

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
---------

Crash dump analysis using software who crashed results.


On Sat 2/4/2017 11:38:45 PM your computer crashed
crash dump file: C:\Windows\Minidump\020417-25640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x6BB153)
Bugcheck code: 0x124 (0x0, 0xFFFFDF83A110A038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Also in Event viewer i get this critical error

kernel power Event 41

task category 63


Detail report

EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 1
CsEntryScenarioInstanceId 0




can you help me figure out what is causing the problem