BSOD loop even in safe-mode

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OlivierSysEngineer

Commendable
Sep 20, 2016
23
0
1,520
Someone in my building has the following issue:

He had to leave urgently while his laptop was busy with updating.
He forced a shutdown mid update.

Now he can't use the laptop anymore:

- it gets BSOD 0x0000003B on normal startup up when Windows is trying to load
- it gets BSOD 0x0000003B and/or 0x0000000A when trying in Safe Mode (with networking)

So as a Junior System engineer of the building, I'm quite stuck.
Spending hours on Google didn't help as it's a very specific issue

He also has data on the HDD locally which, if possible, should be saved.

Hopefully someone here can help me further.

Specs:

- Dell Latitude E6430s
- i5 Intel
- Windows 7
- 1 HDD
 
Solution
O
I found out the solution myself:

* have a bootable USB with Windows 7 onto it
* boot onto the USB
* pick "Repair This Computer" after you've chosen the language settings
* pick last option "command prompt"
* enter the following: " dism /image:C:\ /get-packages "
You'll get a list of all updates done to the PC after you wait a minute or 2, don't panic!
* browse to the last one which is causing your issue (just scroll)
* write down EXACTLY it's name
* go back down into cmd and enter: dism /image:C:\ /remove-package /PackageName:package_for_insert_exact_package_name_here
For example, mine was: Dism /image:C:\ /remove-package /PackageName:package_for_KB3140410~31bf3856ad364e35~amd64~~6.1.1.1
* press enter and give it a minute or 2
Once it...
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O

OlivierSysEngineer

Commendable
Sep 20, 2016
23
0
1,520
I found out the solution myself:

* have a bootable USB with Windows 7 onto it
* boot onto the USB
* pick "Repair This Computer" after you've chosen the language settings
* pick last option "command prompt"
* enter the following: " dism /image:C:\ /get-packages "
You'll get a list of all updates done to the PC after you wait a minute or 2, don't panic!
* browse to the last one which is causing your issue (just scroll)
* write down EXACTLY it's name
* go back down into cmd and enter: dism /image:C:\ /remove-package /PackageName:package_for_insert_exact_package_name_here
For example, mine was: Dism /image:C:\ /remove-package /PackageName:package_for_KB3140410~31bf3856ad364e35~amd64~~6.1.1.1
* press enter and give it a minute or 2
Once it says 100%, you can restart your PC and it should work

If not, it might be you need to remove 2 update packages which happened on the same day

Cheers

 
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