Hello,
I have a Dell Optiplex 990. Specs are as follows:
MB: Dell 06D7TR
CPU: Intel Core i5 2400 3.1ghz
RAM: 8GB DDR3
PSU: EVGA B1 500w
GPU: Gigabyte Radeon RX470 G1 (4GB GDDR5)
After installing the above GPU, I began experiencing issues with Windows 10 crashing periodically; specifically, I would get a blue screen, indicating "Windows has encountered a problem and needs to restart." A percentage was displayed indicating information was being gathered, but when it reached 100%, the PC never restarted. Also, after the PC went to sleep, the display would not wake up; a hard-reset was needed to gain visibility. GPU performance was OK in Windows 10, but due to the intermittent crashing, I opted to install Windows 7 instead.
After a clean install of Windows 7, the performance of the GPU was significantly less than in Windows 10; the games that ran fine in Windows 10 would now lag dramatically in Windows 7. In addition, I am experiencing similar crashing issues; there is another blue screen, not quite as refined, saying (in un-formatted text) "Your computer has encountered a problem and needs to restart. If this is the first time you are seeing this...." Somewhere in that text, it references a possible video adapter issue. After restarting Windows 7, it will sometimes not fully boot into Windows, displaying a blank screen after the Windows startup screen.
I have installed the drivers from the Gigabyte site, but as soon as opening the AMD settings, I was told an update was available, so I then downloaded the most recent AMD drivers from the AMD site itself (crimson 16.9.1). I am very frustrated, as this is my daughter's PC and I just want her to be able to play the games we have paid (a lot of) money for. LOL.
At this point, the only conclusion I can come to is there is an issue with the AMD drivers, or the compatibility of the card and my motherboard.
*** Please Help ***
I have a Dell Optiplex 990. Specs are as follows:
MB: Dell 06D7TR
CPU: Intel Core i5 2400 3.1ghz
RAM: 8GB DDR3
PSU: EVGA B1 500w
GPU: Gigabyte Radeon RX470 G1 (4GB GDDR5)
After installing the above GPU, I began experiencing issues with Windows 10 crashing periodically; specifically, I would get a blue screen, indicating "Windows has encountered a problem and needs to restart." A percentage was displayed indicating information was being gathered, but when it reached 100%, the PC never restarted. Also, after the PC went to sleep, the display would not wake up; a hard-reset was needed to gain visibility. GPU performance was OK in Windows 10, but due to the intermittent crashing, I opted to install Windows 7 instead.
After a clean install of Windows 7, the performance of the GPU was significantly less than in Windows 10; the games that ran fine in Windows 10 would now lag dramatically in Windows 7. In addition, I am experiencing similar crashing issues; there is another blue screen, not quite as refined, saying (in un-formatted text) "Your computer has encountered a problem and needs to restart. If this is the first time you are seeing this...." Somewhere in that text, it references a possible video adapter issue. After restarting Windows 7, it will sometimes not fully boot into Windows, displaying a blank screen after the Windows startup screen.
I have installed the drivers from the Gigabyte site, but as soon as opening the AMD settings, I was told an update was available, so I then downloaded the most recent AMD drivers from the AMD site itself (crimson 16.9.1). I am very frustrated, as this is my daughter's PC and I just want her to be able to play the games we have paid (a lot of) money for. LOL.
At this point, the only conclusion I can come to is there is an issue with the AMD drivers, or the compatibility of the card and my motherboard.
*** Please Help ***