Possible GPU issues with Dell motherboard?

clarksonDev

Commendable
Sep 20, 2016
5
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1,510
Hello,
I have a Dell Optiplex 990. Specs are as follows:
MB: Dell 06D7TR
CPU: Intel Core i5 2400 3.1ghz
RAM: 8GB DDR3
PSU: EVGA B1 500w
GPU: Gigabyte Radeon RX470 G1 (4GB GDDR5)

After installing the above GPU, I began experiencing issues with Windows 10 crashing periodically; specifically, I would get a blue screen, indicating "Windows has encountered a problem and needs to restart." A percentage was displayed indicating information was being gathered, but when it reached 100%, the PC never restarted. Also, after the PC went to sleep, the display would not wake up; a hard-reset was needed to gain visibility. GPU performance was OK in Windows 10, but due to the intermittent crashing, I opted to install Windows 7 instead.
After a clean install of Windows 7, the performance of the GPU was significantly less than in Windows 10; the games that ran fine in Windows 10 would now lag dramatically in Windows 7. In addition, I am experiencing similar crashing issues; there is another blue screen, not quite as refined, saying (in un-formatted text) "Your computer has encountered a problem and needs to restart. If this is the first time you are seeing this...." Somewhere in that text, it references a possible video adapter issue. After restarting Windows 7, it will sometimes not fully boot into Windows, displaying a blank screen after the Windows startup screen.
I have installed the drivers from the Gigabyte site, but as soon as opening the AMD settings, I was told an update was available, so I then downloaded the most recent AMD drivers from the AMD site itself (crimson 16.9.1). I am very frustrated, as this is my daughter's PC and I just want her to be able to play the games we have paid (a lot of) money for. LOL.
At this point, the only conclusion I can come to is there is an issue with the AMD drivers, or the compatibility of the card and my motherboard.
*** Please Help ***
 
Solution

clarksonDev

Commendable
Sep 20, 2016
5
0
1,510

I have installed the 64 bit version of the drivers. And the latest version (16.9.1), as well as rolling back to a previous version just in case. No difference.
EDIT- I am sorry. To your question, yes, this is the 64 bit of both Windows 10 and 7 I have installed.
 

clarksonDev

Commendable
Sep 20, 2016
5
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1,510


When I installed Windows 7, CHKDSK ran automatically, leading me to believe there was an issue with my hard drive. However, the process completed and with no errors indicated. Any ideas on how I could confirm my hard drive is, in fact, still good?
 

Jay Santos

Reputable
Apr 20, 2015
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4,810
It's possible that your previous OS was written over a bad sector and it's why it kept crashing.
Then you installed another OS and it's possible it didn't touch the bad sector and has marked it to prevent use.
If you use a more thorough drive scanning tool, it might give you more insight.
If your hard drive is approaching the 5 year mark you might want to consider replacing it.
 

clarksonDev

Commendable
Sep 20, 2016
5
0
1,510


Ok, so I have several PCs in my home, and my son just built a nice pc with a new 1tb hard drive. I have taken this drive out and temporarily put in my daughters pc to test the hard drive theory. One thing that strikes me as odd is that when using task manager, the disk usage is at 100%. I know this in not the case when it is installed in my son's PC, so I am wondering if there could be some problem with the interface that the hard drive uses. I don't know anything about that aspect of it, but any ideas?
 

Jay Santos

Reputable
Apr 20, 2015
294
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It might be doing tasks in the background related to drive maintenance. This is what I hate about mechanical drives. They're uber slow.
 

clarksonDev

Commendable
Sep 20, 2016
5
0
1,510


Ok. So I took the graphics card out if my sons pc (geforce gtx960) and everything resolved itself. Near as I can tell, it is a compatibility issue with the Dell motherboard (06D7TR) and the Radeon RX 470 GPU. Thanks everyone for your input and advice!
 

Jay Santos

Reputable
Apr 20, 2015
294
0
4,810


That's what I hate about assembled PCs. They're very finicky and have tons of compatibility issues. I once bought a prebuilt HP. It had a PCIE slot so I figured I'd put a gpu in it. It wouldn't work. It turns out that the PCIE slot will NOT accept gpus.

Glad your issue is resolved.
 
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