Possibly failing Graphics Card

MarcGamesons

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Sep 20, 2016
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My Hardware specs:
Bought the system back in october 2011

PSU: ATX 700W (W) LC-POWER LC-8700 14cm [bk] V2.x rt (PLUG)
MB: ASUS P8P67 Rev.3.0 (GBL/R/F/DDRIII)
CPU: Core i7-2600K 3,4GHz (stock settings I don't OC)
CPU Cooler: Arctic Freezer 13 CO
VGA: MSI TwinFrozr AMD R9 270x Gaming 4G (was a GTX 570, that was starting to fail around the time of the BF4 beta, switched it months later)
RAM: 4x 4GB 1333Hz Elixir ORG 512Mx64 CL9 (total of 16GB)

Hello,

I have a problem with my computer [strike]it might be my power supply failing but I am not sure[/strike] See edits in my second post, It seems like it's the graphics card.

Let me start by telling you the whole story, some day I don't remember how long ago something in my PC startet to make noises, I opened it up but didn't found the part that was causing it.

Later, a few months ago, my PC shut down because of my CPU overheating while playing Fallout 4. After that happened, I started to monitor my temperatures and came to the conclusion that I should clean my PC and reapply the thermal paste on the CPU and clean it's fan. After I did that my temperatures became better but I noticed that my PSU fan was spinning slowly/irregular. I also installed a fan in the back of my PC which made my temperatures better overall.

A few days ago I was capturing some gameplay of the Bioshok remaster using OBS with AMD VCE, suddenly I had some gray and black lines, like some hardware was failing (I think there was no sound for a second too), I quickly closed the game.

While I was trying to play Rainbow Six Siege, yesterday, my screen went brown with white vertical lines my sound was hanging (repeating) and I had to force a shutdown of my PC via the reset button.

So I have multiple problems and my computer could have been affected by anything that happended. Sadly I am not financially stable at the moment and can't afford new hardware to test what part of my computer is failing.

But I have made a log with HWInfo on the last crash that I had with Rainbow Six. Rainbow Six is a guaranteed crash for my system, by the way.

I don't know enough about the values that HWInfo saved to analyze it myself maybe some of you have a clue?

If it's possible to find out which hardware component is failing by reading the log, that would be great. If we don't find any solutions that can help me, it's no problem at all. I am waiting for the day I will be able to afford a new PC anyway, but as you could imagine, I want to use this one as long as possible, because I can't afford a new one right now.

Thanks in advance for all the people that take their time to leave a reply.


EDIT:
Looking at what I understand of the log, it still seems to be an overheating problem :/
I also found this ancient post http://www.tomshardware.co.uk/answers/id-1846181/freeze-video-artifacts.html and think that this might be happening to me too. What do you guys think?

EDIT 2:
This is a second log that I stopped then I was getting the artifacts and soundproblems, the first one ended when my computer crashed and might be incomplete.
 
Solution
No problem...

There can be a chance that there is more to it. At least I'd say the GPU. Could also possibly involve the power supply or the motherboard.

The only good way to test would be seeing how your parts fare in a friend's desktop or something. If the whole system is dead...
Sounds like you probably don't have the budget right now for a replacement build but this here can run Rainbow Six Siege on recommended specs http://pcpartpicker.com/list/JFD4pb
Without using parts dated too far back (futureproofing)
If there are salvage-able parts, I'd recommend you sell them and get something new if your budget can handle it.
I had similar problems years ago with sound issues and display issues (Like, a really LOONG time ago, NVIDIA GeForce 8600 GTS)
It was the GPU for me. It was not only overheating but wasn't working right when I re-applied the liquid cooler on it.
So I went whole hog and got me some (new at the time) 1024 MB GeForce GTX 460 cards.

While it could be a PSU problem (if the PSU fan isn't working, that could be some signs) but from what you describe, that sounds more like a video card issue as I don't think a PSU has to do with a game crashing, the system would likely just power off randomly.

My suggestion ; get a new PSU to be safe, and a new video card too probably, unless someone more knowledgeable on the subject has a better solution. (I'm all for splurging on new stuff, ehe)
 

MarcGamesons

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Sep 20, 2016
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Thanks for your reply,

Yeah I might have stressed my videocard to much with the AMD VCE recording, I chose to record in 1080p 30 fps with a bitrate of 12Mbit might have been too much for this card and damaged something, I don't know (AMD VCE is new to me).

The only weired thing is that it would be the second time the graphics card is failing for me, in this computer and this one is only 2 years old and never was overheating but you still could be right. Let's hope someone else posts their view on the topic too. ;-)

EDIT:
I did a stress test with UNIGINE: Valley and it crashed my computer. After that, I did a benchmark with Prime95 and everything was fine. I guess it's my graphics card then, right? And not the PSU, because it only crashes while the graphics card is under load.

Does anybody know how long the warranty for MSI Europe is, regarding graphic cards? This means it is only 12 months, right? Do you think I should talk to the vendor I bought it from? I bought it on the 1st April 2014.

I guess I have to buy new hardware in a few months if I can afford it, this really makes me sad. :(

EDIT 2:

I finally got a bluescreen, "system_service_exception", fileinfo.sys opening it with BlueScreenView showed fileinfo.sys and ntoskrnl.exe as cause. I then opened the file with WinDbg and it said it is fileinfo.sys after searching google someone suggested updating drivers, I opened up DriverBooster and there was indeed a IDE ATA/ATAPI driver that had to be updated! I don't know why, because I update all my drivers regularly... Maybe the driver got corrupted or there was just a new version, still strange. I could play Rainbow Six Siege for a longer time without crashing.

Then I did get a second bluescreen, while playing R6 Siege, "Thread Stuck in Device Driver" as we already suspect it could/should still be the graphics card. I then opened the minidump, again with both tools and they suggested that it is dxkrnl.sys and atikmdag.sys which should be further proof for faulty hardware. I then uninstalled the display driver using DDU and reinstalled the driver, by the way I am using the last WHQL certified crimson driver which is 16.7.3.

I will add further investigations as an edit if I find out something new. Will do some more tests after dinner in 1-2 hours.

EDIT 3:

Still crashing but no new bluescreens so far.
 
At least in my experience, if the system doesn't totally shut off (if the display is on, but frozen, if there's a bluescreen, or if you hear hard drives / fans) then it is not a PSU issue...

So yes, it's either your card or maybe on some off chance the CPU (unlikely, but when your GPU is in use the CPU would also be, i.e when gaming or something)

If you want a 4G card for an ample replacement, I suggest Radeon RX 460. It performs around the same from benchmarks I have seen, and is quite cheap. Wouldn't be my choice initially, but if you're under a budget then it's not a bad way to go...
 

MarcGamesons

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Sep 20, 2016
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Thanks for your reply and the recommendation. Yeah, I really think it's the graphics card but even if I could afford it I am still afraid that there is more hardware that could be damaged... I don't know why but it feels like there is more to it because of all the problems I had in the past few months.

But atleast that would be an option.

I will wait a few more days and see if something worse happens or if I find a solution, if not I will mark your reply as the best answer to my question thanks for your help.
 
No problem...

There can be a chance that there is more to it. At least I'd say the GPU. Could also possibly involve the power supply or the motherboard.

The only good way to test would be seeing how your parts fare in a friend's desktop or something. If the whole system is dead...
Sounds like you probably don't have the budget right now for a replacement build but this here can run Rainbow Six Siege on recommended specs http://pcpartpicker.com/list/JFD4pb
Without using parts dated too far back (futureproofing)
If there are salvage-able parts, I'd recommend you sell them and get something new if your budget can handle it.
 
Solution