New hdd drive not detected by bios.

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alexandros_3

Commendable
Sep 20, 2016
1
0
1,510
Recently i bought a new 1T western digital hdd drive to replace one of my old ones. After my bios update, bios still doesnt detect the new drive. The power cables are tested to work fine. I can hear the drive spinning when pc boots.
 
Solution
D_Know_WD
Hi there alexandros_3,

Sorry that you are facing some issues with your WD drive. :(

I see that you've tried using a different power cable. Have you tried using a different SATA one as well?
In case the issue persists, I would advice you to attach the drive to another SATA port or even a different computer. That way, you will be absolutely sure if there is something wrong with the setup or the HDD itself.

If the drive is not recognized on another computer, then you can contact the place you got it from or our Support and eventually RMA it, as alexoiu suggested: http://products.wdc.com/support/kb.ashx?id=lG2w3f

Let me know in case you have some more questions,
D_Know_WD
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there alexandros_3,

Sorry that you are facing some issues with your WD drive. :(

I see that you've tried using a different power cable. Have you tried using a different SATA one as well?
In case the issue persists, I would advice you to attach the drive to another SATA port or even a different computer. That way, you will be absolutely sure if there is something wrong with the setup or the HDD itself.

If the drive is not recognized on another computer, then you can contact the place you got it from or our Support and eventually RMA it, as alexoiu suggested: http://products.wdc.com/support/kb.ashx?id=lG2w3f

Let me know in case you have some more questions,
D_Know_WD
 
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