Keyboard missing or doubling keystrokes and issue spreading

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EmileBV

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Nov 20, 2014
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My issue is extremely weird and you will probably notice it while reading this. It started with the space bar, sometimes keystrokes weren't recoreded and other times it was sent 2 or 3 times like you can see in this sentence.

Then the issue started spreading. By that I mean that now the S key sometimes does the same and sometimes it doesn't. Sometimes using CRTL+(any key) results in the same issue too. It also now spread to the keys 6 and 7 on the number bar (not numberpad). The same issue is also noticeable on the CAPSLOCK and NUMLOCK keys, but not all the time.

An other thing I have noticed is that when I boot up, the issue isn't there at first, it's over time that it begins and I think I've noticed it getting worse as the laptop stays open longer but that's to be verified since right now the S key functions very well at the time of writing this.

(laptop specs at the bottom)

I haven't changed the keyboard drivers but it's probably the Steeleries Engine that takes care of that. I tried closing the Steelseries Engine many times but it doesn't change anything and I'm using the latest version of it.

This is somewhat urgent to fix and if I need to do a fresh windows install I will but I'm using this laptop for literally everything related to school, which includes a lot of programming so I let you imagine just how frustrating it is to try typing "string" to end up with "tring" everytime. Anyway, thanks in advance to whoever answers this, I truly need help and I know it's not hardware related so a RMA request would be irrelevent.

Laptop: MSI Apache Pro GE62-2QF (https://www.msi.com/Laptop/ge62-2qf-apache-pro.html#hero-overview)
config:
i7-5700HQ
GTX 970m
1TB HDD 7200RPM
128 SATAIII M.2 SSD
16GB RAM
Windows 10 Pro (came with win8.1 but I did a fresh install on the same day I got the laptop)
 
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hang-the-9


I'm sure you know 10 people that...
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kittle

kittle

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Dec 8, 2005
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Actually this does sound like a hardware problem, if your laptop is still under warranty, I would have them cross-ship you a new keyboard.

Also, try running in safe mode for a while. This should help eliminate any software thats causing problems.
Another thing you can try is to use a external USB keyboard. If an external keyboard still has the same problems then you have a software issue of some kind. So a thorough virus scan is in order.
 
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EmileBV

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Nov 20, 2014
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sadly this is one of those laptops that have a warranty void sticker on a screw, so they will ask me to ship it to them if I start talking about this issue to their support team. Which I can't do right now.

I will try the virus scan, can't believe I haven't thought about it yet, I feel a bit dumb.

 
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EmileBV

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Nov 20, 2014
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Some things have changed since my last post but the issue persists.
1st: I've finally received the Windows10 Anniversary Update
2nd: I've ran 3 anti-virus scans with Windows defender, MalwareByte and adwCleaner

what I got out of all that? ~40GB of junk files were removed from my OS drive and MalwareByte found only one minor threat which doesn't seem to have been the issue.

If I can find some time to do so, I will do a fresh install of Win10 Pro this weekend, maybe it will fix the issue. Meanwhile, once again if I have time, I will try booting from a linux live usb to see if the issue persists over an other environment.
 
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hang-the-9

hang-the-9

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Mar 25, 2010
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You are doing a bunch of work that are not likely to fix the issue, #1 thing to try is a different keyboard.

Try with an external one even if you don't want to replace the laptop keyboard yet. If no issues with the external keyboard, you need to replace the bad one.
 
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EmileBV

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Nov 20, 2014
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I would truly love to try to do so but the only external keyboard that I own is an old cheap one that have a lot of issues by itself, which is why I stopped using it. In other words, I can't test using an external keyboard right now.
The only thing I could try is using one of the keyboards in a computer lab at my school. But I never get to go in any of those because my classes are done on our laptops.
 
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hang-the-9

hang-the-9

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Mar 25, 2010
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I'm sure you know 10 people that own keyboards you can borrow for 2 minutes to test your laptop with.

Up to you how you do the tests, you are just going the really long way around with it by first re-installing Windows instead of the more obvious solution of it being a bad keyboard. A new keyboard is like $10, of even cheaper if you want to get a used one to test with if no-one around you has one.

If you were driving and your car stopped, wold you first start taking apart the engine or check if you were out of gas first?
 
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