Every game hard crashes computer since upgrading to RX 480.

Catsaredangneat · Sep 24, 2016

Hey everyone,

I'm having major issues with my upgrade to an RX 480. Here are my specs for reference:

M5A97 R2.0 Motherboard
AMD FX 8350 @ 4.0 GHz
16 GB DDR ram
RX 480 Gigabyte G1 8GB
600W PSU

I upgraded from an MSI R9 280x.

So i uninstalled all my older drivers, plugged in the brand new card and turned it on. No issues when turning on PC, display popped up and I re-downloaded the latest drivers for the card. I tried Rainbow six Siege, and as soon as i entered gameplay, the screen went greyish and the audio stuttered and everything froze. Restarted and tried Overwatch, same issue. It seems the menu works fine but as soon as i enter gameplay it dies. I tried this a couple more times and then gave up. Plugged in my old card and have absolutely no issue.

Does this sound like a DOA card?

1LiquidPC · Sep 24, 2016

What make/model PSU are you using? Latest BIOS for your motherboard? Are temps looking OK for card at idle? Perhaps they're skyrocketing once the heavy GPU load is applied once gameplay starts? Have you check that the fan on the RX480 is working properly?

Catsaredangneat · Sep 24, 2016

Thanks for taking time to answer.

I have a Corsair Cx600
Current bios version is 1903.
The temps are stable out of game, i saw 45 Celsius as idle. Havent seen what they do in game.
The fan is working great, no issues with it spinning.

1LiquidPC · Sep 24, 2016

OK, thanks for the info. What about a benchmark program such a s 3DMark? Did you try running DDU to completely remove any remnants of old drivers before installing new? I've had an issue years back when I got a Radeon HD 6990. I ended up RMAing new card as I thought it was bad. I simply uninstalled old drivers, and tried to install new ones when I installed new card. When I got replacement card, I had the exact same problems as the first card, though mine would be crashes, odd color distortion, and reboots on main desktop screen once drivers were installed. After trying DDU(or something similar), and installing the same new drivers, my 6990 worked like a charm.

Catsaredangneat · Sep 24, 2016

Yeah I tried DDU.

I was reading up that the RX 480s were drawing too much power form the board causing it to short. Supposedly that was fixed in recent drivers, but it seems thats what's causing the issue.

I haven't tried and benchmark program just yet.

1LiquidPC · Sep 24, 2016

There was earlier issues w/ the 480 and power draw through the PCI-E slot. The power draw was out of spec, and potentially could cause damage to the motherboard. However, it seemed unlikely that the would cause a problem except for cheap motherboards due to the quality of the components used in assembly. This was corrected for the most part in newer driver revisions. If the benchmarks cause more of the same issues, I'd suspect a bad GPU as well, as your old card works fine and has a much higher power draw.

Catsaredangneat · Sep 24, 2016

1LiquidPC :

Thanks, I'll try a couple benchmarks.

So if I see the same issue it's probably the card?

1LiquidPC · Sep 24, 2016

Depending on how the benchmarks go, it's possible. Also, you should update your BIOS to see if that has any affect. You mentioned having version 1903, which is pretty old compared to latest version for your board. Version 2603 looks to be the newest, and it's nearly 2 years newer than what you're currently using.

Catsaredangneat · Sep 25, 2016

Yeah i thought maybe that would be a solution. I'll give that a shot

Catsaredangneat · Sep 25, 2016

Also, should i do incremental updates? or jump right to latest bios update?

1LiquidPC · Sep 25, 2016

Should be able to jump to latest version and skip in between. However, the filetype was changed to a .cap file a few years back on certain boards. This would be clearly stated as it was during switch to UEFI from older BIOS. Had this on my X79 build.

corvi_pl · Oct 21, 2016

I bought my RX480 G1 8GB 2 days ago and I faced exactly the same situation as you. I tried updating drivers, change PCI-E, change RAM slots and RAM itself. Finally I updated BIOS of card and ran 3D Mark - it passed tests and I could hear that fans speed up. Next pass in 3DM failed and fans remained silent. Then I set fan control to manual curve in XTREME ENGINE. Fans started to respond to increase of temperature and card completed couple of 3DM runs. I did only yesterday evening so today I will continue with tests but I hope it solved the problem as it seem excessive temp was to blame ( neither in auto or in turbo mode on XTREME ENGINE did the card increase fan speed to cool itself).

billybunt · Dec 21, 2016

corvi_pl :

I bought my RX480 G1 8GB 2 days ago and I faced exactly the same situation as you. I tried updating drivers, change PCI-E, change RAM slots and RAM itself. Finally I updated BIOS of card and ran 3D Mark - it passed tests and I could hear that fans speed up. Next pass in 3DM failed and fans remained silent. Then I set fan control to manual curve in XTREME ENGINE. Fans started to respond to increase of temperature and card completed couple of 3DM runs. I did only yesterday evening so today I will continue with tests but I hope it solved the problem as it seem excessive temp was to blame ( neither in auto or in turbo mode on XTREME ENGINE did the card increase fan speed to cool itself).

billybunt · Dec 21, 2016

same deal here - gigabyte rx480 g1 8gb - crashing - bios on card updated wasn't total fix - use the manual settings in crimson live for fan & temp, set temp target at 40 C - apply them -you will here fans pick up when the card gets to 40 - try this before every gaming session & it will stop the crashing. might get a bit noisy but you can change fan rpm etc - experiment how low you can get a way with - I use noise cancelling headphones - only basic workaround I found from patiently trying alternatives. hopefully they will fix this before I get a rx490 later next year - hope this helps.

billybunt · Dec 26, 2016

since new crimson update - go to amd radeon settings - reset watman - then enter manual parameters for fan and temp (try some you can accept - noise etc.) - apply - no more crashes with the gigabyte rx 480 g1 8g - - no more crashes - try with other cards with after market cooling - may work with them - you will need to do this before every gaming session - only takes a min - better than binning the card. happy new year.

thx211 · Jan 29, 2017

Hey, for me the problem was drivers.

First, run memtest (several iterations) and chkdsk just to be safe.

I reinstalled windows, did NOT install any manufacturer drivers (asus). also let windows 10 download WHQDL version of radeon driver. The problem may have been in Asus drivers or the newest AMD driver from the website. Just let windows use default drivers.

STEFKA1984 · Mar 15, 2017

I had the same problems with rx480 GTR from xfx the solution is simple undervolt the card stock was at 1118v took it down to 1081 at 1300mhz and works fine no crash no issues what so ever since I did that to all titles like witcher 3 bf1 forza horizon 3 need for speed 2015 and RFTR
all those play at high/ultra now np.
Atm I use the latest drivers the problem was noticeable with all the drivers I tested before undervolt nothing worked so its not drivers issue its more likely have to do with power from psu and the ability from the motherboard to handle the extra power some rx480 ask from the pci slot from factory in some low end mb. I guess people with good mb psu 600w silver or above don't have the problem to undervolt the gpu. As I said for me was the only solution that worked all the things mentioned above did nothing.

Every game hard crashes computer since upgrading to RX 480.

Commendable

Splendid

Commendable

Splendid

Commendable

Splendid

Commendable

Splendid

Commendable

Commendable

Splendid

Commendable

Commendable

Commendable

Commendable

Commendable

Prominent

Share this page