Restart Loop before BIOS

DaveAe

Commendable
Sep 26, 2016
8
0
1,510
I've got a long story here but I think I should try explaining everything in careful detail because I have a rather unique situation. Ok, here goes:

I bought my PC build to accommodate Macintosh OS with the intent to have both Windows and Mac operating off of different SSDs. I began by putting the PC together and installing Windows 10. Everything went smoothly and perfectly; no issues whatsoever and Windows 10 was running like a dream. As a simple test, I ran the Final Fantasy 14 benchmark test with a very high score on maximum settings and I played Killer Instinct at maximum settings. No hiccups at all.

Next, I decided to try installing Mac OS X El Capitan through www.tonymacx86.com. I tried my best at following the instructions very carefully but despite my best efforts, Mac OS simply refused to get very far in the installation. I tried different methods, such as different USB sticks, attempting an install on Legacy and then back to UEFI, trying different BIOS settings, and so on. Eventually, the big solution I found to install Mac OS was attempting the install with only one RAM stick. I gave that a try and lo and behold, it worked. Mac OS installed right away.

Here's where the problems begin. I shut down the computer, switch off the power, and attempt to reinsert the RAM sticks. One of the sticks simply wasn't fitting as snug as the others and I found myself forcing it in a little bit, even to the point where the pin that holds the RAM popped out. To my stupidity, I didn't quite realize that I was inserting the RAM upside down. I reinserted the RAM correctly and placed the pin back in place to hold the RAM in position.

I turn my computer back on and boot into Mac OS. Installing the post-installation drivers was a nightmare and nothing was working properly. It was certainly Mac OS at a glance but without audio, glitchy video, and a mess of other problems, it was practically worthless. After spending a good two days attempting to get Mac OS to work properly, I decided to give up altogether. I figured that if installing it alone was such a hassle then I don't even want to bother with upkeep.

This is when I noticed something strange. In the "About This Mac" section (similar to Control Panel > System, or My Computer > Properties in Windows 10) I noticed that it was only reading two 8gb RAM sticks when it should read four 8gb sticks. I figured at first that this might simply be Mac OS giving me further issues but just to be sure, I booted in Windows 10 to check the memory there. Unfortunately, Windows 10 also read 16gb total memory, as opposed the 32gb I should have.

I figure that I might have damaged either the RAM stick or that particular slot in the motherboard which is the 2nd starting from the left, 3rd from the right. I try switching the sticks around to see if that changes anything but the next time I power on my computer, it goes into a restart loop without even getting to the BIOS. I tried switching in and out more combinations of RAM sticks, including only one stick and no sticks but the same results remain.

At this point, I'm just tired. I just want my Windows 10 computer up and running again properly, as well as it reading my 32gb of memory. I plan to format the other SSD and keep it as a spare; forget about Mac OS. I don't have a problem with formatting the Windows boot SSD and reinstalling Windows 10; I didnt have anything important on there anyway. I don't think the problem could possibly be the CPU or GPU, as both were working perfectly fine before I tried installing Mac.

I'm not sure if my BIOS got confused when I installed Mac OS with only one RAM stick or if I damaged that slot or stick during that fiasco. I have a seperate iMac computer so I was thinking of putting in all of the RAM sticks in there to see if they're working properly. I have also been suggested to try reseting the motherboard's CMOS and see what happens. I'm going to try these different solutions once I get back home from work tonight. Does any of this make sense? Is there something else I should try? I apologize for the long story and I thank everyone who took the time to read through it all. I greatly appreciate any advice anyone can give.

Here is my computer build:
(Motherboard) Gigabyte LGA1151 Intel Z170 ATX DDR4 Motherboards GA-Z170X-UD5

(CPU) Intel Core i7 6700K 4.00 GHz Unlocked Quad Core Skylake Desktop Processor, Socket LGA 1151 [BX80662I76700K]

(CPU Cooler) Zalman CPU Cooler for Intel Socket 1155/1156/1366/775 and AMD Socket FM1/AM3+/AM3/AM2+/AM2 CNPS8000B

(GPU) EVGA GeForce GTX 950 2GB SC GAMING, Silent Cooling Graphics Card 02G-P4-2951-KR

(RAM) Ballistix Sport LT 8GB Single DDR4 2400 MT/s (PC4-19200) DIMM 288-Pin - BLS8G4D240FSE (Red) x4

(Power Supply) Corsair RM Series, RM650, 650 Watt (650W), Fully Modular Power Supply, 80+ Gold Certified

(BluRay Read/Write) LG Electronics 14x SATA Blu-ray Internal Rewriter, Black (WH14NS40)
 

GameFreak01048

Honorable
Feb 17, 2016
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Hello!

Alright so this is what I would do, to reset the BIOS to factory settings I would take out the CMOS battery that can be found on your motherboard, it looks like a watch battery.

Unplug the computer completely from the mains, take out the CMOS battery, press and hold the power button on the front of the machine and after about 15 seconds, let go of the power button and put the CMOS battery back in and start the computer.

If the issue still happens then take a picture of your motherboard slots and the RAM stick you talked about and i'll have a look to see if something is out of the ordinary for you :)
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510


Absolutely. As soon as I get home tonight, I'll be sure to try reseting the CMOS. If I don't get any positive results, then I'll take some pictures and post them in this thread.
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510


I certainly hope not but it is a fear that I have. I plan to place my RAM sticks in another computer (my separate iMac) to see if they can be read properly. If the RAM sticks work fine but they aren't being read in my new motherboard then the solution would seem obvious. In that worst case scenario, I'll have to buy a new motherboard, take the old motherboard apart, and rebuild the computer. Good thing I didn't buy the OEM version of Windows 10.
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510


Here's my update. The Reboot loop remains the same.

I switched off the power, unplugged the power cord, and removed the CMOS battery. I left the motherboard without either the power cord or the CMOS battery for about ten minutes. Afterwards, I placed the CMOS battery back in its place, plugged the computer back in, switched the power switch back on, and turned on the computer. Reboot loop again. Also, I failed to mention this earlier: the debug counter stops at 55 each time before rebooting. I have not yet looked into what that means, if it means anything at all.

Should I leave the motherboard without power or battery for a longer period of time? Should I remove some things from the computer, like the graphics card, optical drive, ect. and try again?

As for testing the RAM, I am, unfortunately, unable to do so as I had planned. The only other computer I have is my iMac and, as it turns out, it uses RAM of a vastly different size.

I will post pictures of my motherboard soon in case that helps.
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510


Ok, I'll give it a shot. The motherboard is very new (about two weeks at most) and it was running fine before I tried installing Mac OS on it. I'm out of ideas though so I'll try anything. I might also consider giving Gigabyte a call and see if they can help me out somehow, like repairing or replacing my motherboard for cheap.
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510


Here are the pictures you requested earlier. The RAM stick pictured is the specific one I mentioned. As far as I can tell, it looks just fine but I'm no expert. The link below leads to a Flickr account that I created.

http://
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510
Another update. No change whatsoever.

First, I left the motherboard in the case and disconnected everything. No GPU, no fans, no SATA, nothing connected except the CPU and power supply. Same reboot loop.

Then I took out the motherboard and gave it a good once over. The pictures have been added to my Flickr account, linked below:
https://www.flickr.com/photos/147572919@N08/29656550820/in/dateposted-public/

The only thing I didn't do was remove the CPU. I unscrewed it and tried removing it from the motherboard but the thermal paste was keeping it in place really well; I could slide it side by side but that's about it. As far as I can see, the motherboard and CPU look as good as new and none of the paste appears to have leaked anywhere. I did not find any burns or scorches anywhere on the motherboard, or any other visual problems whatsoever.

At this point, I went ahead and began reinstalling the motherboard. I only made sure to connect the fans and graphics card; no SATA, front panel USB, or RAM. Just the bare bones motherboard plus CPU, GPU, and power supply. I put the CMOS battery back in, which I removed when I took the motherboard out of the case, and plugged the power supply back in. Same exact reboot loop as always, as if nothing ever happened. I tried putting a single RAM stick in each slot but, again, the same exact result occurs. I have linked below a YouTube video in which I recorded the motherboard's debug counter:
[video="https://www.youtube.com/watch?v=po1pLUVtRT4&feature=youtu.be"][/video]

I'm completely and hopelessly out of ideas. The issue seems to be with either the motherboard or the CPU; I would bet the motherboard as even doing a CMOS reset multiple times does absolutely nothing. I cannot possibly imagine that the issue could lie with the graphics card and I'm starting to doubt that the RAM is at fault anymore. Unless someone has a new suggestion, my final hope is to start emailing Gigabyte, Intel, or the Amazon resellers I purchased the parts from to either get replacements or returns. I have kept the original packaging but even then, I have no idea how likely it is that they would be cooperative.
 

GameFreak01048

Honorable
Feb 17, 2016
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It looks like your motherboard is coming back with a code "55" which is no memory installed, there must be something wrong with the RAM that is installed.

(Source: https://rog.asus.com/forum/showthread.php?19844-Motherboard-code-55 )

Try taking out one stick at a time then boot to test the different sticks. So take one out and boot, then another then boot and another until you boot, hopefully when you swap the memory you'll either boot or have another error making it hopefully simple to solve :)
 

DaveAe

Commendable
Sep 26, 2016
8
0
1,510


That's what I figured too but no luck. Regardless of the combination of RAM sticks I used, which RAM sticks I used, what slots I used, or even with no RAM at all, I still received the same error. I also tried reseting the CMOS between each test just in case but no change. This leads me to believe that it has to be either the motherboard or the CPU that has a problem, and I'm leaning more towards the motherboard which may have gotten something corrupted when I tried installing Mac OS for about the tenth time. What pisses me off is that reseting the CMOS and detaching the SATA cables, which connected the SSDs, should have been enough to fix that issue but it still acts exactly the same. I mean, the RAM can certainly have a problem as well but I unfortunately don't have the means to test it. I might decide to look up a PC shop and ask them to help test my RAM.

Anyway, I contacted Amazon.com and they were ok with replacing the motherboard and processor for free so I'm packing them up to return. Hopefully the new Mobo and CPU don't give me any problems either. I can't imagine that they will since, as I stated, these problem began when I tried installing Mac OS and I'm not attempting that again.
 

GameFreak01048

Honorable
Feb 17, 2016
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Blast. Sorry we couldn't sort it out for you but at least good guy (or gal :D) Amazon has got your back.

As you said, I think that installing Mac OS X is....not a good idea :D

Everything should be fine now though when you get your new motherboard and CPU :)