MSI Laptop crashing on steam games

CantBeTaymed · Sep 26, 2016

Hey guys, I've been having a problem with my MSI laptop. I've been experiencing freezing screen along with a jamming sound over the 1 year that I've been using it. This happens ONLY when I play STEAM games such as DOTA, CSGO, L4D2 and such. Just wondering if you guys know anything about this and would appreciate any help.

Information(If it's needed):
Laptop: MSI GE62 2QF Apache Pro
CPU: Intel Core i7-5700HQ
GPU: Nvidia GTX 970M
OS: Windows 10 Home 64bit
RAM: 8GB
Storage: SSD 128GB
HDD 1TB

Multipack · Sep 26, 2016

Could be overheating or RAM crashing. What does it say in Event Viewer logs after a crash?

CantBeTaymed · Sep 26, 2016

Multipack :

Hope this makes sense in any way

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 26/9/2016 11:48:11 PM
Event ID: 37
Task Category: (7)
Level: Warning
Keywords:
User: SYSTEM
Computer: MSI
Description:
The speed of processor 5 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>37</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>7</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2016-09-26T15:48:11.350246400Z" />
<EventRecordID>1277</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="236" />
<Channel>System</Channel>
<Computer>MSI</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">5</Data>
<Data Name="CapDurationInSeconds">71</Data>
<Data Name="PpcChanges">1</Data>
<Data Name="TpcChanges">0</Data>
<Data Name="PccChanges">0</Data>
</EventData>
</Event>

Multipack · Sep 26, 2016

Have you ever updated or changed any BIOS settings? It looks like a firmware error

CantBeTaymed · Sep 26, 2016

Multipack :

No I haven't, I still had this problem even after I formatted it to factory settings

Multipack · Sep 26, 2016

Ok, but firmware will affect your BIOS and even your hardware (RAM, HDD, MB etc). Actually, noticed you say there's a jamming sound too. That could be the GPU or HDD (as they have moving parts) so maybe one of those isn't functioning correctly. You say it's been happening for over a year, well was it second hand or did you have a warranty?

CantBeTaymed · Sep 26, 2016

Multipack :

Was brand new, warranty sticker still there but receipt is gone. Also, the thing about the jamming sound is that it comes from the computer audio. Like if I'm in a Skype call with a friend and he happens to say "everything", when it crashes it'll sound like "everyyyyyyyyyyyyyyy...".

I'd try looking for a bios update but I have no idea how to work the bios. xD

Multipack · Sep 26, 2016

Oh I get what you mean, like the audio hangs? Brrrrrrrrrr kinda noise? Yeah that's different. I was just wondering if it was someone elses as they may have thrown a bad hard drive or something in there. Shame you can't get support under warranty, but am sure MSI support would still help. Did you install the OS or was it pre-installed? And in Event Viewer, under Windows Logs can you find any messages with red warning signs next to them after a crash, and what do they mention?

If you are unfamiliar with BIOS only mess with them as a very last resort but you may have to reset them. Often when you reset BIOS you need to reinstall an OS so make sure you have everything backed up before doing anything with BIOS.

CantBeTaymed · Sep 27, 2016

Multipack :

I don't see anything in the Event Logs regarding the crash. Desperation is setting in >.<

The problem with sending it in for repairs is I live about 40 minutes away from the retail store. And while they can help me send it in for repairs, they have to send it to a completely different state which is about a 5 hour drive away, so that makes repairing it take about at least a month.

Multipack · Sep 27, 2016

To be honest it's really difficult to narrow down a problem like that without being able to see logs etc. If you remove GPU and use Intel graphics does the problem still occur?

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MSI Laptop crashing on steam games

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