Hi there,
As the title states, I cannot get any videos to play on internet browsers (Internet Explorer and Mozilla Firefox). You can hear the audio playing, but the video itself is either a black screen or it has a jumpy/chopping looking image (as if the video was stuck there and replays this constantly until the video is over).
Some background information: this is an "old" Dell from 2009 that worked perfectly until I recently gave it to someone about one year ago. They didn't have internet for the past year so there were no Windows updates done (even Windows gets stuck on updating, even when the computer is left on overnight). They recently got internet (using wireless USB device) again and Firefox first started to give them a XPCOM issue. I uninstalled/resinstalled Firefox and have not received that error yet.
The computer will play videos that are saved on the hard drive (had a movie to test) and it had no problems with audio/video. It seems to be strictly related to internet browsers. When I last checked, the internet was 3Mbps for Download/Upload. I don't know if that is too low these days to stream (it never seemed to be an issue before).
Is it best if I reformat the hard drive or even buy a new one at this point?
I realize now that I typed this out the computer is experiencing a few problems, but it all seems centered either through software or internet. I was hoping to get to advice on what might be the best thing to do. Thanks in advance.
As the title states, I cannot get any videos to play on internet browsers (Internet Explorer and Mozilla Firefox). You can hear the audio playing, but the video itself is either a black screen or it has a jumpy/chopping looking image (as if the video was stuck there and replays this constantly until the video is over).
Some background information: this is an "old" Dell from 2009 that worked perfectly until I recently gave it to someone about one year ago. They didn't have internet for the past year so there were no Windows updates done (even Windows gets stuck on updating, even when the computer is left on overnight). They recently got internet (using wireless USB device) again and Firefox first started to give them a XPCOM issue. I uninstalled/resinstalled Firefox and have not received that error yet.
The computer will play videos that are saved on the hard drive (had a movie to test) and it had no problems with audio/video. It seems to be strictly related to internet browsers. When I last checked, the internet was 3Mbps for Download/Upload. I don't know if that is too low these days to stream (it never seemed to be an issue before).
Is it best if I reformat the hard drive or even buy a new one at this point?
I realize now that I typed this out the computer is experiencing a few problems, but it all seems centered either through software or internet. I was hoping to get to advice on what might be the best thing to do. Thanks in advance.
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