Secondary Internal Drive suddenly not seen either in BIOS/DiskMngmt

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Avaraelion

Commendable
Sep 29, 2016
3
0
1,510
Hey, I need some diagnosticians please.
I've got a 2TB WD HDD running inside my computer as a secondary drive to my 480 GB SSD that my system boots off of. Just the day before yesterday I saw that my drive wasn't showing on my file explorer. I opened up disk management and rescanned and refreshed the disks several times and didn't show, so I restarted my computer and went into the boot menu where it wasn't recognized either. I have used several different SATA cables and port, and have even tried a different power cable coming from my supply with all attempts to no avail.
Please, does anyone have any insight at all into how I can get this drive to work even as little as to retrieve the info I have on it?
 
Solution
D_Know_WD
Hi there Avaraelion,

Sorry that you are facing some issues with your WD drive. :(

You've done some decent troubleshooting. So, you've tried the drive on another SATA port with different power and SATA cables right?
Is the drive even powering up? I believe that you can even attach it to another system.

In case the issue persists though, you have a couple of options:
- Just RMA the drive, in case it is under warranty. You can contact our Support or the place you got it from: http://products.wdc.com/support/kb.ashx?id=GixO3y
- You will need to contact a data recovery company, if you have something really important stored over there. The drive won't be accessible by software tools, if it is not recognized even by BIOS. You can check...
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
6,633
3
35,960
Hi there Avaraelion,

Sorry that you are facing some issues with your WD drive. :(

You've done some decent troubleshooting. So, you've tried the drive on another SATA port with different power and SATA cables right?
Is the drive even powering up? I believe that you can even attach it to another system.

In case the issue persists though, you have a couple of options:
- Just RMA the drive, in case it is under warranty. You can contact our Support or the place you got it from: http://products.wdc.com/support/kb.ashx?id=GixO3y
- You will need to contact a data recovery company, if you have something really important stored over there. The drive won't be accessible by software tools, if it is not recognized even by BIOS. You can check WD's Data Recovery Partners out: http://products.wdc.com/support/kb.ashx?id=pF0LdT

Let me know in case you have some more questions,
D_Know_WD :)
 
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