HP Pavilion DV7 Shut Down Unexpectedly

pranaman · Sep 30, 2016

I have an HP Pavilion DV7 and it shut down out of the blue. I followed http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Pavilion-DV7-Shut-Down-Unexpectedly/td-p/4601948 and ran a hard drive and memory scan in the BIOS.

Memory passed.

Hard drive test - shuts off right before the end of the test. I image it's a bad hard drive. Never heard of this before. Any fix besides replacement?

Phillip Corcoran · Sep 30, 2016

No fix for a bad hard drive - - it must be replaced.

However, for confirmation that the hard drive really is faulty you should test it with drive manufacturer's diagnostic software such as SeaTools for DOS: http://www.seagate.com/gb/en/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/

Or, a slightly easier option which doesn't require the making of a boot disc, you could install the drive as storage on another PC and test it with SeaTools for Windows: http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/

D_Know_WD · Sep 30, 2016

Hi there pranaman,

Can you power the laptop right after it shuts off? In case you can't and need to wait for a while, you could be dealing with an overheating issue.

As for the drive, I would agree with Phillip Corcoran. You can use some HDD testing tool for DOS mode. If you have some data stored over there, you may need to use some data recovery tool for DOS mode as well. (or you can back up your data if the laptop works fine for a while)

Cheers,
D_Know_WD

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HP Pavilion DV7 Shut Down Unexpectedly

pranaman

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D_Know_WD

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