xbox one installed games not loading?

Mase98

Reputable
Aug 14, 2015
31
0
4,540
I downloaded Fifa 17 a couple of days ago and when i got to start up the games is asks "Do you own this game or app?" and wont let me play the game. Its already installed on my hardrive btw.
Any help would be great thanks.
 
Solution
Log onto the ms account given to you from your PC.
Open purchases , if it says refunded then this is what's happened.

Psngames or g2a will sort you with a new account.
Other sellers you may not be so lucky.