Can a keyboard arrive DOA?

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dankcik09

dankcik09

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Feb 23, 2011
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Seriously just built a PC for my nephew. Sent it off through mail to his house. He had monitor mouse and keyboard sent to his place directly and i used my own stuff to get his thing up and running.

He sets it up and plugs in his keyboard and says nothing happens, it doesnt light up. I seriously doubt a keyboard could be dead on arrival. Any advice? I've not helped him with it yet as his father is very confident in his hooking computers up abilities and i dont wanna bug him.
 
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synphul
It's possible there's something defective in the keyboard. As R_1 said, anything can be doa. Keyboard, monitor, mouse. I'd think if you already set it up using your keyboard it should already have the microsoft default keyboard drivers in there. Most keyboards don't require much else unless they have proprietary software bundled but that's usually to control led lighting, hotkeys, macros and other types of profiles.
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mattcrow

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Nov 26, 2014
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Never happened to me, but I wouldn't exclude it. Tell his dad, to try that keyboard on another system (PC/laptop/MAC- anything)
I once received a Logitech keyboard with random keys popped out, smashed spacebar, and some weird marks, got it replaced, but it still worked when I plugged it in ;)
 
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synphul

synphul

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Mar 11, 2011
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It's possible there's something defective in the keyboard. As R_1 said, anything can be doa. Keyboard, monitor, mouse. I'd think if you already set it up using your keyboard it should already have the microsoft default keyboard drivers in there. Most keyboards don't require much else unless they have proprietary software bundled but that's usually to control led lighting, hotkeys, macros and other types of profiles.
 
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mattcrow

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Nov 26, 2014
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I looked it up on manufacturers website, and didn't find any specifics. If he tested it on 2 separate systems, with same results, then it must be dead.
Says in manual that it doesn't require any drivers or software, so I would just RMA it.
 
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