Brand new PC build experiencing extreme frame loss

IndyAJD

Honorable
Sep 6, 2013
377
0
10,960
Hey guys,

So I just recently built my friend his first gaming PC, and after 2 months or so of using it he's started experiencing extreme framerate issues in games. We've tried all sorts of things trying to diagnose the problem. I ran a virus scan in safe mode on his computer which picked up and deleted some adware, which is great, but this didn't seem to fix the problem. I had him crack open the case and check all of the power connectors to the motherboard, which all to him seemed secure and didn't fix any problems. I had him download the latest drivers for his 380X. None of this has seemed to work so far. He has been experiencing FPS issues in CSGO and Rocket League specifically, not sure about any other games as well. The build is below.


PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-4590 3.3GHz Quad-Core Processor ($189.88 @ OutletPC)
Motherboard: ASRock H97 Anniversary ATX LGA1150 Motherboard ($72.99 @ SuperBiiz)
Memory: G.Skill Ares Series 8GB (2 x 4GB) DDR3-1600 Memory ($41.98 @ Newegg)
Storage: Western Digital Caviar Blue 1TB 3.5" 7200RPM Internal Hard Drive ($49.49 @ OutletPC)
Video Card: PowerColor Radeon R9 380X 4GB PCS+ Myst. Edition Video Card ($213.88 @ OutletPC)
Case: Rosewill Galaxy-02 ATX Mid Tower Case ($49.99 @ Newegg)
Power Supply: XFX XT 500W 80+ Bronze Certified ATX Power Supply ($49.99 @ NCIX US)
Optical Drive: Asus DRW-24B1ST/BLK/B/AS DVD/CD Writer ($17.88 @ OutletPC)
Total: $686.08
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-10-03 11:27 EDT-0400


It seems like it could be either a GPU issue or a power related issue (or both). Powercolor isn't exactly the most top of the line brand, but for $150 it was too good of a deal not to pass up. Hopefully the GPU isn't dying.

Additionally, 500 Watts should be more than enough for this build. Maybe some of his power cables are being strained and its throttling the power? Or could it be a more complicated PSU issue. Thoughts?
 

IndyAJD

Honorable
Sep 6, 2013
377
0
10,960
Turns out it was a CPU issue, however it wasn't just because of the stock (I think people hate on intels stock cooler more than they should). It was because the cooler actually became disconnected and was only partially making contact with the CPU, resulting in 80-90 degree temps. Thanks for the help man!