XFX R9 290 Black Screens / Driver crashes. Please help.

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_Broex

Commendable
Oct 4, 2016
7
0
1,510
Hey y'all. I've had issues trying to play games over the past year and a half with this card.

I constantly experience freezing, black screens, game crashes, and when I host games online when the black screens occur players lose connection while the card attempts to recover.

I've been trying to find a miracle to get this card to work with my system, here is my OS and my system specs:
Windows 10 64-bit
i5-4690k 3.5GHz CPU
Corsair HX Series 750W 80+ Gold rated PSU
MSI Z87-G45 Gaming Mobo
and of course, my XFX Radeon R9 290

I've tried things from other posts such as this. To no avail.

Drivers are up to date and properly installed through DDU.

I've checked to make sure that it is indeed a hardware issue by swapping out the graphics card with a GeForce 8400 GS just because it was the only available card I had to replace it with. The black screens and driver crashes were no longer an issue after this.

I RMA'd the card, XFX could not replicate the problem, but to retain my sanity they sent me a different card in the mail. Still, I have the same issues.

If anybody can help me with this, I will be here to answer questions and attempt any fixes one might suggest. If I left any information out, please let me know. Thank you.
 
Solution
J
So to recap on what you are dealing with. you have a nice mid range gaming system, that should handle whatever you throw at it. Black screens and game crashes are usually, but not always, software based; where bsod and system crashes are the more common signs of hardware failure. So with that in mind, I always test the software first. Remember the most up to date drivers and OS are not always the most stable... So if you remember a time your system worked befor a driver/windows update, try rolling them back. Next you said you swapped out your gpu with a 8400 GS, and it didn't crash. Unfortunately that is not a lot of help, the 8400 is a very slow card that wouldn't be able to push your system anywhere close to the same level as the...
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Jonathan Schiller

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Aug 31, 2013
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I would Try swapping out the psu first. Your Corsair HX is a decent tier 2 psu, but when troubleshooting gpus I always check the psu first. If that doesn't fix it, then start benchmarks and try to see what your system is doing right befor it crashes
 
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B

_Broex

Commendable
Oct 4, 2016
7
0
1,510


I actually forgot to mention that my first step was upgrading from a Corsair Gaming Series GS500 to my current HX Series in an attempt to fix the issue as well. Still, the card gave me the same issues.
Can you recommend any benchmarks?
What can you suggest I be looking at before the crash?
 
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B

_Broex

Commendable
Oct 4, 2016
7
0
1,510


Hey there, sorry for the late reply.

I ran memtest86 for an hour (1 full pass) and IPDT earlier tonight, both passing with no errors.
 
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B

_Broex

Commendable
Oct 4, 2016
7
0
1,510


I'm going to have to wait until tomorrow night to try your suggestions. I can't believe I never thought of trying a different pcie slot. Here's hoping that's a viable solution. Also going to try resetting my BIOS after the slot change. I have tried reinstalling my OS, however this did not work.

Thanks for your answer.
 
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J

Jonathan Schiller

Distinguished
Aug 31, 2013
72
0
18,660
So to recap on what you are dealing with. you have a nice mid range gaming system, that should handle whatever you throw at it. Black screens and game crashes are usually, but not always, software based; where bsod and system crashes are the more common signs of hardware failure. So with that in mind, I always test the software first. Remember the most up to date drivers and OS are not always the most stable... So if you remember a time your system worked befor a driver/windows update, try rolling them back. Next you said you swapped out your gpu with a 8400 GS, and it didn't crash. Unfortunately that is not a lot of help, the 8400 is a very slow card that wouldn't be able to push your system anywhere close to the same level as the 290. As far as hardware problems, here is the order of what I have seen fail. PSU>GPU>HDD>RAM>MOTHERBOARD>>>CPU... that being said, if you are sure it's a hardware issue. The easiest to find it would be with a 2nt working system to test your components one by one.
 
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Solution
B

_Broex

Commendable
Oct 4, 2016
7
0
1,510


I see!
Thanks for your insight. Anyone who I've ever talked to about this issue, in real life, or on the internet, has told me that it had to be a hardware issue. Looking into things, I knew that the r9 290 was notorious for the black screen issues I was having. It's good to know that that just might not be that case. I'm looking forward to testing out your solution.

Thanks again.
 
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