DNS Server is not responding and sometimes resetting the Wifi adapter in troubleshooter gives a temp fix

Chris_310 · Oct 5, 2016

A few weeks ago I moved into my new house for Uni and where at home i would usually have a Ethernet cable I am no longer able to use it here and have been using wireless.

However, when I had finished connecting I had the problem stating The DNS server is not responding: Your computer is trying to use a DNS server that is incorrect or doesn't exist. At first it was constant, but at this moment in time it seems to be almost random sometimes I will be able to go online for long amounts of time other times it will go on and off and other times i will not be able to connect for hours. This is a list of the solutions I have tried to no avail:

- Flushing and resetting the IP and dns through Cmd
- all the netsh resets
- DNS not responding fixer
- safe mode with networking did not allow me to connect to the internet
- manually setting the dns adress on both my pc and my router
- resetting the TCP/IP
- running virus scanners and removing virus'
- disabling my firewall
- using different WiFi adaptors

I know this is a problem with my computer because when i can't connect on my pc I can connect on my phone and my laptop.

Recently also when I have troubleshooted the problem when I have noticed the internet go off it will reset the wifi adaptor which will cause the internet to return but usually for a short amount of time (5mins -1hour) with the message in troubleshooter being "Reset the default gateway - Fixed"

Any help or suggestions would be appreciated with this, thanks in advance.

George Mulligan · Oct 5, 2016

Are you using the DNS servers of your ISP? You could try the Google DNS servers (8.8.8.8 and 8.8.4.4)

Chris_310 · Oct 5, 2016

George Mulligan :

I've tried using googles DNS servers and the ones suggested on other solutions for my problem and have had the same outcome.

George Mulligan · Oct 5, 2016

Do you have IPv6 disabled?

Ralston18 · Oct 5, 2016

"Uni" being University - just to be sure.....

Is anyone else in your house having similar problems? How many people live there? Any other wireless networks around?

Edit: Can you run and post the results of "ipconfig /all"?

Run "tracert" and "pathping" and see if the results provide any insight.

Chris_310 · Oct 5, 2016

George Mulligan :

It's not currently disabled but I have tried it being disabled and it has not given any results.

Yep University, living with 4 other people who have all said they have had no problems and my phone and laptop work fine so I know its something to do specifically with my PC. There are other networks around but none I could connect to.

C:\WINDOWS\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Chris
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 4C-CC-6A-04-82-9A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 4:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3
Physical Address. . . . . . . . . : 1A-A6-F7-1A-4B-B1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TP-LINK Wireless USB Adapter
Physical Address. . . . . . . . . : 18-A6-F7-1A-4B-B1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::953b:3757:b795:c8d4%15(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.5(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 05 October 2016 21:18:28
Lease Expires . . . . . . . . . . : 08 October 2016 21:18:28
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 253273847
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-75-E8-7B-4C-CC-6A-04-82-9A
DNS Servers . . . . . . . . . . . : 192.168.1.1
62.24.243.2
Primary WINS Server . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{C8E34C6B-26F3-405F-82E2-B4F536C6845D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1cdf:271a:3f57:fefa(Preferred)
Link-local IPv6 Address . . . . . : fe80::1cdf:271a:3f57:fefa%3(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 603979776
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-75-E8-7B-4C-CC-6A-04-82-9A
NetBIOS over Tcpip. . . . . . . . : Disabled

_____________________________________

C:\WINDOWS\system32>tracert google.com

Tracing route to google.com [216.58.201.46]
over a maximum of 30 hops:

1 30 ms 9 ms 34 ms 192.168.1.1
2 82 ms 56 ms 79 ms 81.1.113.73
3 66 ms 78 ms * xe-11-2-0-bragg001.bre.as13285.net [78.151.225.39]
4 * 378 ms 266 ms host-78-151-225-88.static.as13285.net [78.151.225.88]
5 263 ms 163 ms 186 ms host-78-144-8-49.as13285.net [78.144.8.49]
6 25 ms 52 ms 53 ms 72.14.214.222
7 * 79 ms 165 ms 216.239.56.67
8 974 ms 611 ms * 72.14.234.131
9 83 ms 50 ms 76 ms lhr35s04-in-f14.1e100.net [216.58.201.46]

Trace complete.

_____________________________________

C:\WINDOWS\system32>pathping google.com

Tracing route to google.com [216.58.212.78]
over a maximum of 30 hops:
0 Chris [192.168.1.5]
1 192.168.1.1
2 81.1.113.73
3 xe-11-2-0-bragg001.bre.as13285.net [78.151.225.39]
4 host-78-151-225-112.static.as13285.net [78.151.225.112]
5 host-78-144-8-5.as13285.net [78.144.8.5]
6 72.14.242.127
7 216.239.54.215
8 72.14.234.127
9 lhr35s05-in-f14.1e100.net [216.58.212.78]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Chris [192.168.1.5]
0/ 100 = 0% |
1 39ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
4/ 100 = 4% |
2 70ms 4/ 100 = 4% 0/ 100 = 0% 81.1.113.73
3/ 100 = 3% |
3 70ms 12/ 100 = 12% 5/ 100 = 5% xe-11-2-0-bragg001.bre.as13285.net [78.151.225.39]
0/ 100 = 0% |
4 86ms 8/ 100 = 8% 1/ 100 = 1% host-78-151-225-112.static.as13285.net [78.151.225.112]
0/ 100 = 0% |
5 103ms 8/ 100 = 8% 1/ 100 = 1% host-78-144-8-5.as13285.net [78.144.8.5]
0/ 100 = 0% |
6 106ms 7/ 100 = 7% 0/ 100 = 0% 72.14.242.127
3/ 100 = 3% |
7 --- 100/ 100 =100% 90/ 100 = 90% 216.239.54.215
0/ 100 = 0% |
8 --- 100/ 100 =100% 90/ 100 = 90% 72.14.234.127
0/ 100 = 0% |
9 112ms 10/ 100 = 10% 0/ 100 = 0% lhr35s05-in-f14.1e100.net [216.58.212.78]

Trace complete.

George Mulligan · Oct 5, 2016

Your DNS Servers are listed as your local gateway and an Opal Telecom server in the UK. Are you in the UK?

What are the DNS servers set to on your router? On your PC, are you set to obtain DNS servers automatically, or do you have them set manually? Somewhere, these DNS servers are set incorrectly.

Chris_310 · Oct 5, 2016

George Mulligan :

Im in the UK yes.

My Routers DNS is set to 192.168.1.1 and a secondary DNS of 62.24.243.2, both of these I have tried as the manual DNS for my adaptor but did not work. I have tried both automatically and manually and whichever one I set it to I get the same outcome.

George Mulligan · Oct 6, 2016

The router's IP is 192.168.1.1, so setting it as it's own DNS server is incorrect- sometimes it might use the secondary DNS address, other times maybe not. Your router should have two legitimate DNS server IDs specified, such as 8.8.8.8 and 8.8.4.4 (Google), or alternatively two DNS servers provided by your ISP.

Chris_310 · Oct 6, 2016

George Mulligan :

A few hours ago I changed my router setting so that the first dns was 62.24.128.195 which was provided by the ISP and the second one 62.24.243.2 which was also provided by the ISP yet I have still had the same issue, also tried using the Google DNS servers and the same thing happened.

Ralston18 · Oct 7, 2016

Maybe go back a couple of steps:

Try using a USB extension cable between your computer and th USB adapter. That will permit you to move the wireless adapter up and about - maybe improve signal reception some.

You might also go back in and check the wireless adapter settings. If "auto negoiate" try manual wireless configuration. Or vice versa.

George Mulligan · Oct 7, 2016

Did you also confirm that your have your PC IPv4 properties set to have DNS automatically configured? If they are manually configured in your PC, it will ignore the router settings.

Chris_310 · Oct 8, 2016

Used a USB extension cable placed in different places around, didn't change my issue, also tried manual wireless configuration and auto still the same outcome.

Also changed between Automatically configured DNS server and manually configured and didn't change a thing either.

Still the only thing that will bring my internet back working is troubleshooting when its down and it will reset the wifi adapter bring the message "Reset the default gateway - Fixed" and it can stay up from anywhere between a few minutes to a few hours.

George Mulligan · Oct 8, 2016

If you run ipconfig /all before and after the internet is working, what is shown as the WiFi adapter's default gateway?

Chris_310 · Oct 9, 2016

During working and not working it shows up as Default Gateway . . . . . . . . . : 192.168.1.1

Ralston18 · Oct 10, 2016

Apologies: Should have been clearer with respect to "You might also go back in and check the wireless adapter settings. If "auto negoiate" try manual wireless configuration. Or vice versa."

I meant within the wireless adapter settings: what 802.__ standard is being established during handshake? Some devices do not play well together so if you manually set the wireless adapter to match the router then that may help.

Chris_310 · Nov 1, 2016

Apologies for not responding recently been very focused on university work that I havn't been on my computer in a while and forgot all about this thread.

Anyway, come back and I still have the same issue it has yet to go away. I have tried manually setting my adapter to 802.11n, 802.11g 802.11b 802.11a and combinations of them all and so on and nothing changed my issue.

I have also since used driver easy to update any drivers on my PC and I have manually made sure my Wifi drivers were up to date, which still did not stop my issue.

One piece of information that may or may not be relevant is that at the start of September I got a new Motherboard and Processor and never had any problems with Wifi before then, although the last time I used WIfi prior to the new parts would have been around February this year.

Ralston18 · Nov 1, 2016

That is relevant.

Visit the applicable manufacturer websites and download current drivers directly.

You really do not know the source of the drivers that were provided and how up to date those drivers may truly be.

Update the drivers one at a time, configure as best you can, and test. Use Performance Monitor and Resource Monitor to see if anything improves or declines. Keep notes.

DNS Server is not responding and sometimes resetting the Wifi adapter in troubleshooter gives a temp fix

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