Hi,
Yesterday I plugged in my perfectly working external WD 2TB external HDD into a pretty terrible and very slow university Windows 7 machine to try and do some analysis. The computer failed to recognize the drive at all, i.e. it just hung on my computer. So I tried refreshing the hardware with no luck. So I disconnected the drive without safely un-mounting as it didn't show up at all after 30 minutes of waiting. The computer not long after just suddenly crashed and issue I don't think is connected as it was related to software for a separate device it was controlling.
I have since tried connecting the drive to my home computer and laptop and the drive appears as a disk but Windows doesn't show up any information about the drive other than a drive letter, the folder bar at the top just keeps scanning, a couple of times it has eventually shown up with the error:
I:\\ is not accessible
The parameter is incorrect.
Right clicking on the drive in this menu just causes the window to go into the not responding state and then crash explorer.exe once you try and close it.
I tried running the 'chkdsk /F /R /X I:' command as recommended on a few threads here but the process just stops on the next line and won't continue, it won't even show up saying the 'The file system is NTFS'
I've checked in device manager for the drive which says eventually under the WPD FileSystem Volume Driver that:
This device cannot start (Code 10).
The process hosting the driver for this device has been terminated.
I've tried uninstalling the associated device which is just hangs on uninstalling devices...
If I open disk management with it attached it just hangs on the 'Connecting to Virtual Disk Service' until I unplug the drive.
I've downloaded the WD Data Lifeguard Diagnostics software which hangs when starting until the drive is also disconnected, reconnecting it with it running shows it as passing S.M.A.R.T. but then freezes when you try to click on anything about the drive.
Checking in BIOS the drive shows up just fine as a connected external HDD. But trying to restart with the drive connected it just hangs on the restarting screen until the drive is again disconnected. But windows will start fine if the device is plugged in before startup.
Is there anything that can be done to access the data? I'm not bothered about keeping the drive, I'd just like to recover some of the files on there to save me having to redo a fair amount of work. As all the raw data is safely backed up elsewhere.
Is it possible to get windows to do a chkdsk on restart to check for a bad MFT?
Many thanks,
Pr3d
Yesterday I plugged in my perfectly working external WD 2TB external HDD into a pretty terrible and very slow university Windows 7 machine to try and do some analysis. The computer failed to recognize the drive at all, i.e. it just hung on my computer. So I tried refreshing the hardware with no luck. So I disconnected the drive without safely un-mounting as it didn't show up at all after 30 minutes of waiting. The computer not long after just suddenly crashed and issue I don't think is connected as it was related to software for a separate device it was controlling.
I have since tried connecting the drive to my home computer and laptop and the drive appears as a disk but Windows doesn't show up any information about the drive other than a drive letter, the folder bar at the top just keeps scanning, a couple of times it has eventually shown up with the error:
I:\\ is not accessible
The parameter is incorrect.
Right clicking on the drive in this menu just causes the window to go into the not responding state and then crash explorer.exe once you try and close it.
I tried running the 'chkdsk /F /R /X I:' command as recommended on a few threads here but the process just stops on the next line and won't continue, it won't even show up saying the 'The file system is NTFS'
I've checked in device manager for the drive which says eventually under the WPD FileSystem Volume Driver that:
This device cannot start (Code 10).
The process hosting the driver for this device has been terminated.
I've tried uninstalling the associated device which is just hangs on uninstalling devices...
If I open disk management with it attached it just hangs on the 'Connecting to Virtual Disk Service' until I unplug the drive.
I've downloaded the WD Data Lifeguard Diagnostics software which hangs when starting until the drive is also disconnected, reconnecting it with it running shows it as passing S.M.A.R.T. but then freezes when you try to click on anything about the drive.
Checking in BIOS the drive shows up just fine as a connected external HDD. But trying to restart with the drive connected it just hangs on the restarting screen until the drive is again disconnected. But windows will start fine if the device is plugged in before startup.
Is there anything that can be done to access the data? I'm not bothered about keeping the drive, I'd just like to recover some of the files on there to save me having to redo a fair amount of work. As all the raw data is safely backed up elsewhere.
Is it possible to get windows to do a chkdsk on restart to check for a bad MFT?
Many thanks,
Pr3d
You've done a great job with the troubleshooting so far, however, disconnecting the drive without safely removing it while it's still reading/writing data might have damaged it. I'd strongly recommend you attempt to access your files from a different computer and also use a different USB cable for the external drive. Hopefully, this would allow you to run the QUICK & EXTENDED tests from
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