New hard drive recognized by Windows as my previous hard drive.

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josh_perry24

Commendable
Oct 8, 2016
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Hello, thank you in advance for any help. I consider myself to be quite a techy and have built countless computers, programmed, and all sorts of things. In my primary desktop, a loaded Z170 rig, I recently replaced my bulk storage hard drive. I use a Sandisk Extreme Pro SSD as my primary drive and previously used a 500 GB Seagate Momentus XT hybrid as the secondary drive. However, it was showing signs of failure and data loss, so I decided to replace it. I replaced it with a new 7200 rpm HGST 1 tb drive. Windows 10 Pro recognizes the drive just fine, allows programs to run from it, and even recognizes the 1 tb of storage. However, anytime I try to look at the hardware information, it still shows the Seagate info and model number... as in, it recognizes the functionality and space of the new drive but still labels it as the old Seagate drive... I have tried disabling the drive and re-enabling it. I have fully disconnected and reconnected the drive. I have checked information through the standard 'properties' menu and I have also checked within Windows Disk management... I am at a loss and would prefer my drive's brand and model to be recognized correctly. Thank you!

P.S. It's worth noting that I am running the Anniversary Update of Windows 10 Pro (with which I have been dissatisfied).
 
Solution
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Yes, I tried that as well. That did not fix it. But... I finally found something that did. In device manager, I...
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
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Welcome to Tom's Hardware, @Josh Perry!

Did this issues appear after the Anniversary Update of Windows 10? If it did, you should probably check your SATA controller & Chipset drivers from your motherboard manufacturer's official website and make sure you manually install them from there. While on it, check your BIOS version, too. You might as well see if there are any driver updates available through Device Manager. Another thing that could help you is resetting BIOS. This will get all your settings back to factory defaults, so you will need to re-configure any manual changes you have made in the BIOS so far.

Give these a try and let me know how it goes!
SuperSoph_WD
 
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josh_perry24

Commendable
Oct 8, 2016
3
0
1,520


I appreciate your response. I swapped the hard drive after the Anniversary Update was already installed. Reverting back to the older version did not solve the problem, nor did going back to the Anniversary Update. Again, this is my "bulk storage" drive since my primary OS drive is a solid state.

I also tried resetting the BIOS to no avail. All drivers are up to date for the chipset and SATA controllers. I checked not only with Microsoft's driver updating, but also directly through Intel and Gigabyte.

Oddly, the motherboard BIOS detects the hard drive with the correct information. Macrium Reflect also identifies the drive correctly. However, Windows does not. Benchmark software, like UserBenchmark, registers the drive's info from what Windows reports, so it displays it as a Seagate as well. It seems as though the problem lies specifically within Windows.

No combination of connection or disconnection makes it re-register either. It doesn't matter if I use SATA hotswapping or anything. I am at a complete loss.
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hey there again, @Josh!

Have you tried re-formatting the HDD through Disk Management and assigning it a different drive letter. Keep in mind that both procedures would erase all the data you are currently storing on the new 1 TB HDD, so make sure you back it up somewhere off-site before proceeding with this.
I suspect that Windows might still be recognizing it as your old HDD because of the drive letter. If that doesn't help, as a last resort, maybe you should consider reinstalling Windows from scratch. Hopefully, that will fix the issue.

Keep me posted, though.
SuperSoph_WD
 
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J

josh_perry24

Commendable
Oct 8, 2016
3
0
1,520


Yes, I tried that as well. That did not fix it. But... I finally found something that did. In device manager, I "uninstalled" the "Seagate" drive, which, as expected, disabled the HGST drive. I then shut down my computer. Afterward, I disconnected SATA data from the HGST drive and turned on the computer. As expected, only my solid state drive appeared. I shut down the computer again and reconnected SATA data to the HGST drive. Booted the computer again and bam, the HGST drive now appears correctly.

Very bizarre bug within Windows 10 but I'm glad I found a relatively simple solution...
 
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