Windows 8.1 and 10 Freezing - At the end of my teather and close to buying a mac!!

chris9486

Distinguished
Jan 11, 2013
24
1
18,510
First of all this is driving me nuts. I feel like I have tried everything!
My PC will just hang whilst working on photographs. It doesn't seem to ever do it when I play Football Manager.
I don't seem to be able to trigger it at a specific point.
In the event viewer all I find is the following (it has 13 occurences in 3 days):
Critical05/10/2016 20:43:11Kernel-Power41(63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

My hardware.
Motherboard: Gigabyte GA-970A-DS3
Processor: AMD FX - 6200 - not overclocked
Cooler: Corsair h80
RAM: Kingston HyperX 4 x 2GB DDR3
Hard Drives: Kingston SSD 240GB, Seagate 2TB SATA x 2 (one is a backup of the other using synctoy), and a Western Digital Green 500GB
Video Card: AMD Radeon HD 7700
WIFI: TP LINK WD4800
Sound Card: Sound Blaster XiFi Audio
Standard DVD CD RW
PSU: Powercool 750w Bronze

1. I reinstalled 10 doing a clean install from the recovery menu in settings. Still hangs.
2. I reinstalled 8 and updated to 8.1 from a fresh. Still hangs.
3. Ran a RAM test and hard drive test. No issues reported. - I did have one issue with one hard drive, it would hang if I accessed a certain folder every time. I have deleted that folder and it no longer hangs.
4. I removed hardware piece by piece. Right until all I had left was onboard video, SSD and 1 x 2GB RAM. Still hangs.
5. I checked my CPU temps. Never got above 40 degrees C.
6. I disabled C1 and C6e in BIOS. Still hangs.
7. I disabled the energy saving feature for my processor in BIOS. Still hangs.
8. I moved my scratch disk off my Windows drive. Still hangs.
9. I've tried a mix of Windows drivers and the original ones. Still hangs.

I think there's other things I have done after reading posts but I really can't remember everything.
Can anyone give me any more suggestions to try please?
 
Solution
Try using a better quality PSU.

There's no such thing as a Radeon HD 7700 video card. There is a Radeon HD 7700 series that includes the Radeon HD 7730, Radeon HD 7750, Radeon HD 7770 and Radeon HD 7790.

arlemedra

Reputable
Jul 22, 2014
213
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4,760
Although you are correct in saying that's a poor quality PSU and 7700 is a series not a card, I don't think either of those things are his problem.

Important question: When you say hang it looks like you mean it is crashing, not freezing or slowing down. And do you mean that the entire OS hangs or just the program you are using to view/edit photos?

Try to monitor your system usage to see what is the problem. You can do this with task manager or any number of programs easily found online. For our purposes task manager will do fine. It is likely due to a bottleneck of some sort, most probably your hard drive. Which drive are you using to store your pictures and how full is it? What program are you using to access your pictures? What is the speed of your drives? What is the speed of your RAM, and how much of it is being used?

There are many things that could be causing problems, and you're right to try to isolate things. Hopefully we will be able to figure the cause of this quickly.

Side note: Macs are liable to have the same problem when using trying to look at very large photo libraries. It helps to try to split your photos into separate libraries if you want to speed things up a bit.