Problem With Playing Videos On Seagate Expansion 4TB Portable External Hard Drive
- Thread starter Spirit789
- Start date
Solution
Boogieman_WD
Judicious
- Jul 31, 2014
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Hey there, Spirit789.
The first thing you should do is backup your most important files, just to be on the safe side. After that, I'd recommend that you give the drive a go with a different USB cable and a different computer, to see if the issue still persists. Download the HDD manufacturer's diagnostic tool and run the tests, to see if anything alarming pops-up. Note that the long/extended tests could take from a few, up to several hours since the drive has a pretty large capacity. If everything seems fine, I'd suggest that you try running defragmentation on that drive and see how it behaves afterwards (again, it will take quite some time if you have a lot of data on it).
Hope that helps. Please let me know how everything goes.
Boogieman_WD
The first thing you should do is backup your most important files, just to be on the safe side. After that, I'd recommend that you give the drive a go with a different USB cable and a different computer, to see if the issue still persists. Download the HDD manufacturer's diagnostic tool and run the tests, to see if anything alarming pops-up. Note that the long/extended tests could take from a few, up to several hours since the drive has a pretty large capacity. If everything seems fine, I'd suggest that you try running defragmentation on that drive and see how it behaves afterwards (again, it will take quite some time if you have a lot of data on it).
Hope that helps. Please let me know how everything goes.
Boogieman_WD
- Sep 7, 2013
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And just in case you can't find the diagnostic software for Seagate drives:
http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/
http://www.seagate.com/gb/en/support/downloads/item/seatools-win-master/
Boogieman_WD
Judicious
- Jul 31, 2014
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This is a good feedback, but regardless of that I'd recommend that you perform the tests, just to be completely sure that the drive itself is fine. If this is the case, it might mean that the USB port you've tried might be faulty or that there's an issue with the drivers. So make sure that all the motherboard associated drivers are up to date.
It wouldn't hurt if you can try a different external drive with that computer, to see if the same issue occurs.
It wouldn't hurt if you can try a different external drive with that computer, to see if the same issue occurs.
Boogieman_WD
Judicious
- Jul 31, 2014
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Boogieman_WD
Judicious
- Jul 31, 2014
- 6,050
- 2
- 35,960
Unfortunately I don't have the manufacturer's diagnostic tool installed. However, you can click on the link, which @Phillip was nice enough to provide to open the manufacturer's website and download the tool. By using the search bar of the website you should be able to find a tutorial on how to use the tool as well.
Boogieman_WD
Judicious
- Jul 31, 2014
- 6,050
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No worries. Please let us know what you find out. It might prove useful to someone else having you issue.
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