Hi I dropped a maxtor external hard drive, when connected it will show all the files but when clicking on them it wont display
- Thread starter Tom_152
- Start date
Solution
Welcome to the community, @Tom!
Unfortunately, it sounds like you have damaged the external HDD with the drop.
Physically corrupted drives are very dangerous to tamper with, especially if you are trying to retrieve your files. Just like @Ralston18 mentioned, it's probably a good idea to check the health and SMART status of your external HDD using an HDD-specific diagnostic utility . If you are unable to get the drive detected, you should probably consider contacting a professional data recovery company as they would be your best bet on getting your data back. If you decide to do data retrieving attempts by yourself, you should be aware that it could potentially do more harm than good and it'll be at your own risk. Are...
Unfortunately, it sounds like you have damaged the external HDD with the drop.
Physically corrupted drives are very dangerous to tamper with, especially if you are trying to retrieve your files. Just like @Ralston18 mentioned, it's probably a good idea to check the health and SMART status of your external HDD using an HDD-specific diagnostic utility . If you are unable to get the drive detected, you should probably consider contacting a professional data recovery company as they would be your best bet on getting your data back. If you decide to do data retrieving attempts by yourself, you should be aware that it could potentially do more harm than good and it'll be at your own risk. Are...
- Oct 11, 2014
- 34,900
- 3,324
- 146,290
If the read/write capability (head arm) was damaged it may only have limited movement.
Any specific error messages?
Have you tried running any diagnostic software?
The problem is that anything you do may cause more damage.
Data may be recoverable if the drive is sent in somewhere for analysis and repairs. Should be done in a clean room, by experts who take the drive apart and fix what they can. Expensive.
Any specific error messages?
Have you tried running any diagnostic software?
The problem is that anything you do may cause more damage.
Data may be recoverable if the drive is sent in somewhere for analysis and repairs. Should be done in a clean room, by experts who take the drive apart and fix what they can. Expensive.
SuperSoph_WD
Glorious
- Jul 30, 2014
- 6,758
- 3
- 45,960
Welcome to the community, @Tom!
Unfortunately, it sounds like you have damaged the external HDD with the drop. Physically corrupted drives are very dangerous to tamper with, especially if you are trying to retrieve your files. Just like @Ralston18 mentioned, it's probably a good idea to check the health and SMART status of your external HDD using an HDD-specific diagnostic utility . If you are unable to get the drive detected, you should probably consider contacting a professional data recovery company as they would be your best bet on getting your data back. If you decide to do data retrieving attempts by yourself, you should be aware that it could potentially do more harm than good and it'll be at your own risk. Are you able to see the drive in Disk Management?
Keep us posted with the HDD diagnostic results.
Good luck!
SuperSoph_WD
Unfortunately, it sounds like you have damaged the external HDD with the drop.
Physically corrupted drives are very dangerous to tamper with, especially if you are trying to retrieve your files. Just like @Ralston18 mentioned, it's probably a good idea to check the health and SMART status of your external HDD using an HDD-specific diagnostic utility . If you are unable to get the drive detected, you should probably consider contacting a professional data recovery company as they would be your best bet on getting your data back. If you decide to do data retrieving attempts by yourself, you should be aware that it could potentially do more harm than good and it'll be at your own risk. Are you able to see the drive in Disk Management? Keep us posted with the HDD diagnostic results.
Good luck!
SuperSoph_WD
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