Almost all games crash to desktop, no hardware errors found on components - please help

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RegardtVisagie

Commendable
Oct 11, 2016
6
0
1,510
Thank you for taking the time to read my post.

I've had this problem for a good while now (about 3 months). Most games I play crashes to the desktop or occasionally give me a BSOD (with differing messages). It normally happens 3 - 5 minutes into the game. Games include, Overwatch, XCom 2, Starbound, Witcher 3, MGS V, Europa Universalis and a few others. All of these games I had no problems with in the past.

After having tried all solutions known to me (updating drivers, flashing BIOS, reinstalling games, reverting back to Windows 7 etc.), I sent the PC to two different businesses for repairs, where they have run tests on all the components. On both occasions they sent the PC back to me saying they could not find a single error on any of the components.

Funny thing is that on both occasions the games played flawlessly upon the PC's return, but only did so for a half a day after which the crashes returned. I thought it might have to do with faulty connections being that the components were removed for testing purposes. Yesterday, as a last resort, I completely took the PC apart and reconnected everything carefully. The PC worked fine as always but the crashes are still here. Can someone please assist me.

This is the first time I'm using a forum of this nature so please let me know if this is in the wrong section.

I'll happily send reports or whatever if takes to resolve the problem:

Windows 7 64 bit
Intel i5 - 3570K 3.4GHz
Asus P8P67 Evo Mobo
EVGA GTX 970 scc
8.00 GB RAM

Kind regards

Regardt

 
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R

RegardtVisagie

Commendable
Oct 11, 2016
6
0
1,510


Hi James,

Thank you for taking the time to respond. Sorry for my delayed response, I suspect a time zone difference is in play here.
I'm in the process of trying to get the Witcher 3 or Starbound to give me a BSOD so that I can communicate the results to you, but no luck so far. Witcher 3 mostly crashes to the desktop without any message (it only crash when I interact with a NPC or engage in fighting). Starbound does give a message, generated by Starbound itself, but it makes no sense to me. I'm sure they will eventually crash with a blue screen.

The app did give me a list of older crashes of which all of the red file descriptions says "NT Kernal & System". Some have an additional red line that either states "Direct X graphics MMS" or "Multi-user Win32 Driver" or "NVIDIA windows kernal mode driver". I hope this helps, otherwise let me know what I should post.

My peripherals:
Corsair M90 mouse (if I am away from the mouse for a short while it will cease to respond but will "wake up" with a tone if I move it again - annoying as hell - I did update the driver and the latest firmware)
Corsair K90 keyboard
Cheap Logitech speakers
Asus monitor

I'm not sure whether it worked at the computer shop. I suspect that the technicians don't try to run the game itself instead go directly to hardware testing since I do tell them I've checked most software solutions. I did work each time I plugged it in back at home, but did only so for a limited period.

Thanks again
 
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James Mason

James Mason

Titan
Jan 2, 2014
13,553
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74,965
Do you have the Corsair software installed? I'd try uninstalling that.
Logitech Software? uninstall it.
Asus monitor software? uninstall it.

Got any other generic keyboards and mice? try them.


If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download


 
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R

RegardtVisagie

Commendable
Oct 11, 2016
6
0
1,510

Hi James, unfortunately no luck on this end. Uninstalled keyboard and mouse drivers (screen and speakers doesn't have) and borrowed generic keyboard and mouse from work. Used DDU to uninstall (have also done it previously) display driver and did a fresh install. The only noticeable difference is that Witcher 3 and Overwatch no longer crashes to the desktop but instead force the PC to restart. Can't get it to give a BSOD.

As long as I don't press any buttons, Witcher 3 doesn't t crash but as soon as I start giving inputs it eventually crashes. Overwatch crashes are sporadic and Starbound crashes more or less the same amount of time into the game.

:(


 
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R

RegardtVisagie

Commendable
Oct 11, 2016
6
0
1,510

Connected my old mouse and keyboard again and got a BSOD from Witcher 3 on first try. Blue screen viewer says "NT kernal and System" again...
 
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James Mason

James Mason

Titan
Jan 2, 2014
13,553
7
74,965
Hmm....

Makes me wanna say it's a motherboard issue, possibly a PSU issue (if the computer just shuts off).

Do you have the automatic restarts turned on for BSODs? (thus preventing you from reading what the problem is)
http://www.howtogeek.com/howto/windows-vista/help-troubleshoot-the-blue-screen-of-death-by-preventing-automatic-reboot/

Though, it possibly could be GPU related as well since it only happens while playing games?

Signs point to the MOBO though, because "inputs" cause the game to crash, even with a new mouse and keyboard.

But this sure is tricky.
 
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R

RegardtVisagie

Commendable
Oct 11, 2016
6
0
1,510

Cool thanks, but which file should I install. I see some of them have more than one option. The USB driver section, for example, has a controller driver and just a driver... I'm not sure if I should install one or both of them?
 
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