Mouse and Keyboard Randomly Disconnect during use.

EPLXCS

Reputable
Aug 20, 2015
5
0
4,510
Recently I started noticing that my Steelseries Sensei Raw started disconnecting and reconnecting randomly. The USB message would say "the usb has malfunctioned and cannot be used". I've tried updating drivers in safe mode for the mouse, USB drivers, and other. It could be the fact that my mouse might be dying, but I've connected another mouse and it does the same thing but not as much...

Now my keyboard is starting to do the same thing where I would be using it and it would stop recognize me pressing the capslock key. Although I can type it wouldn't recognize that im pressing capslock or ` for example.

I just tried to boot up and connect my mouse into the front usb, when I did that my keyboard flashed connected/disconnected 5 times within 1-2 seconds. I've tried using different USB ports but it seems to be doing the same thing. Does this mean a motherboard issue?

I have: Windows 7, and asus z97-E.
Keyboard is also g610

 
Solution
It sounds like a drivers problem to me, I would recommend getting rid of your current drivers, and trying a manual download from Steelseries website. I've also heard of this problem being caused by too many old device drivers being on the system, so I would also go through and clean out any old drivers from device manager.
It sounds like a drivers problem to me, I would recommend getting rid of your current drivers, and trying a manual download from Steelseries website. I've also heard of this problem being caused by too many old device drivers being on the system, so I would also go through and clean out any old drivers from device manager.
 
Solution

Ghassen_1

Commendable
Nov 11, 2016
2
0
1,510


 

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