Random solid colour screen freeze and PC unresponsive.

JoeTPC

Commendable
Oct 12, 2016
3
0
1,510
Hi all,

So basically, I got a new Palit Jetstream GTX 1080 GPU yesterday and installed it in the usual fashion which is straight forward.

When I first installed it everything was fine and I turned on my computer (specs below) and turned on some benchmarking on some games, watched some youtube videos and did some internet browsing whilst I worked from home on my Laptop. So anyway, all is well until later on in the evening when I turn on Arma 3 and boot it up to play. Around 5 mins in my screen goes a bright solid color and then the PC freezes/becomes unresponsive. There is also some strange sounds emanating when it does it.

So from here I tried to some other games and is was under 10 mins and the screen went a solid color and then become unresponsive. My rig is relatively new and uses some good quality components from what I know. The specs are below:

Corsair 760T white case
Asus Ranger (or Maximus) republic of gamers motherboard.
16GB corsair vengeance memory
4790k Devils canyon CPU (previously overclocked but no longer)
Newly installed Geforce GTX 1080 (Palit jetstream)
Corsair AX760 platinum power supply.
250gb Samsung EVO SSD
2TB HDD.
Corsair H100i Watercooling loop for CPU.
LG 34" Widescreen curved monitor (for gaming and 3D work)
2 x LG 23" 1080p Monitors

So, when running the benchmark on Rome total war 2 after the solid color crashes it ran through fine on extreme settings not even breaking a sweat. During this I thought it would be good to get HVMinitor up or whatever it is called to monitor speeds, temps, voltages and other such interesting stats in real time. I noticed something strange... The GPU's base clock is 1607Mhz on the core and 5005 Mhz on the Memory clock. When I look online the boost on the card is 1733Mhz on the core. Interestingly, the card was hitting 1933MHz or something along those lines consistently? I did not tell it to overclock this amount and there is no option anywhere to change or stop it from doing so?
The only thing I can think of doing is offsetting the core by -25 or 50mhz and see if that can offset it down and see how it runs?

That's the only thing I can think of atm, I have installed thunder master with the Palit card which is their software for tweaking and editing settings. However, it's likely that i still have the older EVGA program installed for my 780ti, is it possible that the GPU might be taking some info from that program by default and is getting confused and overclocking itself?

I have installed the latest Nvidia drivers also?

Any help would be fantastic, as I have said, I can generally use the rig until putting the GPU under load for more than 5 mins. I have stress tested the CPU yesterday to rule that out and have checked the motherboard BIOS settings for any sign that something in there could be causing it?.

It might be worth pointing out that the temps hit no higher than 70c and I have no idea what the voltages should be at but think it was at something like 0.096v. :)
Anyway, help would be appreciated!

Thanks,

 
Solution
Install DDU, boot into safe mode, use DDU to uninstall the driver, then boot back into normal mode and install a slightly older driver. If the problem persists it's most likely the card itself.

DirectX itself is bundled into Windows, you don't install it or install over it, you just install components for it.
The clocks are normal (the new GPUBoost is responsible for those, and those higher clocks are a good thing).

My guess is one of the VRAM chips on the card is defective and when the card tries to access it the card crashes. That's why you can go through benchmarks easily at one time and get a crash almost instantly at another, because it depends on which VRAM cells are used.
 

JoeTPC

Commendable
Oct 12, 2016
3
0
1,510
Hm yeah I thought it may be something to do with the card itself, I have also been told that it could be the latest driver from Nvidia that may be crashing? Which could be logical as one time whilst playing Arma 3 (after the 3rd crash I think) the display driver did crash to a black screen on the game but did not crash out to the solid color screen? Could this has something to do with it. I could have also made a mistake with the installation of DirectX from the disk. I already had it installed and have installed it from the GPU CD that came with the Card, this could be causing some issues? I really don't know but I am hoping that I don't have to send the card back etc...
 
Install DDU, boot into safe mode, use DDU to uninstall the driver, then boot back into normal mode and install a slightly older driver. If the problem persists it's most likely the card itself.

DirectX itself is bundled into Windows, you don't install it or install over it, you just install components for it.
 
Solution

JoeTPC

Commendable
Oct 12, 2016
3
0
1,510
Thanks for the response. when I get home from work i will do this and then see what happens. I will slightly lower the clock speeds and see if that works, then I will do the driver uninstall as noted above. if not then I think it's a return job by the sounds of things :/