Issues installing AMD drivers

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prince_machiavelli

Commendable
Oct 14, 2016
2
0
1,510
Hi all

I've been pulling my hair out trying to install updated drivers for my AMD 7970 HD. I noticed they weren't updating correctly so I reformatted and reinstalled windows 8, installed updates, upgraded to Windows 8.1, installed all updates, and then attempted to update my GPU drivers.

I've tried the above twice. I'm at my wits end.

All that happens is that it runs the install, but at the end says that the install was unsuccessful. Here's the install report (note there are no error messages. My dxdiag report is beneath that).

I'd really appreciate any help. Thanks!


Install Manager
Installation Report
10/15/16 11:31:45


Hardware information

Name AMD Radeon HD 7900 Series
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x6798
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x0448
Subsystem vendor ID 0x1043
Other hardware

Existing packages
Packages for install
AMD Install Manager
Final Status: Success
Version of Item: 9.0.000.4
Size: 20 Mbytes
AMD Display Driver
Final Status: Fail
Version of Item: 21.19.137.1
Size: 90 Mbytes
AMD Settings
Final Status: Success
Version of Item: 2016.0916.1515.27418
Size: 150 Mbytes
AMD Settings Branding
Final Status: Success
Version of Item: 1.00.0000
Size: 1 Mbytes
AMD USB Filter Driver
Final Status: Success
Version of Item: 2.0.10.287
Size: 1 Mbytes


Other detected devices


Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaaa0
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaaa0
Subsystem vendor ID 0x1043


Error messages


..............................

DXDIAG REPORT (just system and display sections)

------------------
System Information
------------------
Time of this report: 10/15/2016, 11:39:03
Machine name: JOSH
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160930-0600)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7818
BIOS: BIOS Date: 04/16/13 18:10:38 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16312MB RAM
Page File: 2463MB used, 16792MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6798)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_04481043&REV_00
Display Memory: 10982 MB
Dedicated Memory: 3046 MB
Shared Memory: 7936 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: BenQ G2420HD (HDMI)
Monitor Model: BenQ G2420HD
Monitor Id: BNQ7840
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
Driver Version: 13.251.9001.1001
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/22/2014 08:04:16, 1318552 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-24D8-11CF-2C77-4224BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6798
SubSys ID: 0x04481043
Revision ID: 0x0000
Driver Strong Name: oem6.inf:cb0ae414ff1c3ccf:ati2mtag_R575:13.251.9001.1001:pci\ven_1002&dev_6798
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
 
Solution
J
your card could be gone bad ? have you got another computer to try it in or maybe a buddys to see if it will do the same or if it will accept the drivers ?

I do know with my 7850 card I used 13.12 seemd any of the later drivers had some kind of issue that I never got with them like maybe periotic black screen or something minor so I just stuck with it ?? I find when the cards reject the maun driver you get for it from amd or NVidia it ends up the card or the psu may not be able to supply stable power to the card

when the card seems to work fine in default / safe mode just using the built in to windows standard vga driver - the cards don't run in a ''full power'' state ''safe mode'' and only uses the...
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junkeymonkey

Polypheme
BANNED
Nov 11, 2013
17,389
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66,960
''I noticed they weren't updating correctly '' ??

like your using some kind of auto updater thing ??

why not do it correctly the manual way ? them auto updaters can cause more harm then good and screw thing up ?

[ I like how windows 7 and below is not covered anymore in this uninstall help ]

http://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Uninstall.aspx

[install ]

http://support.amd.com/en-us/kb-articles/Pages/Radeon-Software-Install.aspx

''Manually Select Your Driver''
fill in drop boxes

http://support.amd.com/en-us/download

then you download the requested driver and follow the install steps

[hd 7900 win-8.1]
http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064


I find for me to read the release notes for all drivers I use just in case something changed and need to know that may save me a headache ???


I cant say if win-8 got any settings to turn off Microsoft driver updating that may be overriding what you want to do and removing / overwriting your driver choices for theres .. I thought that was a win -10 thing ??

 
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prince_machiavelli

Commendable
Oct 14, 2016
2
0
1,510
No I've tried manually selecting as well. Including manually selecting a driver around the 15 mark rather than the latest 16. The other thing that happens is it freezes during the installation after the screen blinks.

 
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J

junkeymonkey

Polypheme
BANNED
Nov 11, 2013
17,389
4
66,960
your card could be gone bad ? have you got another computer to try it in or maybe a buddys to see if it will do the same or if it will accept the drivers ?

I do know with my 7850 card I used 13.12 seemd any of the later drivers had some kind of issue that I never got with them like maybe periotic black screen or something minor so I just stuck with it ?? I find when the cards reject the maun driver you get for it from amd or NVidia it ends up the card or the psu may not be able to supply stable power to the card

when the card seems to work fine in default / safe mode just using the built in to windows standard vga driver - the cards don't run in a ''full power'' state ''safe mode'' and only uses the bare min. to operate a card to display

any way see if you can test the card in another computer or maybe a buddy has a spare like card to try in yours to see if it will work out ??


then maybe look over things as this to see is a little something may help ?? [I never used win 8 so.. ]

http://www.tomshardware.com/answers/id-1860839/windows-loading-radeon-7970.html

I never had to use this but a lot of folks recommend it or something like it ??? may clean up something that went wrong in some way ??

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

but you said a fresh new clean OS install that should not be at issue then as far as a bad old driver uninstall fouling things up ...


also check for error codes like in device manager or in event viewer ?

http://www.eightforums.com/graphic-cards/53702-hd7970-gives-code-43-device-manager-drivers-wont-instal.html
 
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