Hello & thank you in advance for any help you can provide. Since Oct. 4th, I have had a internet connectivity issue. I noticed it while gaming as my connectivity was dropping during game saves. When I attempted to browse to other sites, my browser would time out (Firefox, IE, Chrome, didn't matter) & in the case of Firefox, even if I exited out of the browser, I would get an app crash box that also initially prevented my computer from shutting down (it would hang after exiting from the desktop). Prior to Oct. 4th, the only issue I would have periodically was a network adapter issue which Windows Troubleshooter would solve by resetting or worst case restarting the computer. I attributed this (rightly or wrongly) to the 7 to 8 year old wireless router I using. Please note that this issue doesn't affect my girlfriends 6 to 7 year old dell laptop nor does it affect our smartphones. The details on my system are as follows:
Operating System- Windows 7 Home Premium 64-bit SP1
Computer type: Dell XPS 8700 Desktop PC
CPU- Intel Core i5 4440 @ 3.10GHz Haswell 22nm Technology
RAM- 12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard- Dell Inc. 0KWVT8 (CPU 1)
Graphics- DELL P2314H (1920x1080@60Hz)
DELL P2314H (1920x1080@60Hz)
1023MB NVIDIA GeForce GT 635 (NVIDIA)
Storage- 931GB ATA ST1000DM003-1CH1 SCSI Disk Device (SATA)
465GB Western Digital WD 5000AAV External USB Device (USB (SATA))
931GB Western Digital WD My Passport 0820 USB Device (USB (SATA))
Optical Drives- HL-DT-ST DVD+-RW GHB0N SCSI CdRom Device
Audio- Realtek High Definition Audio
Wireless Adapter- Dell Wireless 1703 802.11b/g/n (2.4 GHz)
Wired Adpater- Realtek PCIe GBE Family Controller
Old Router- 2Wire 3800 HGV-B Residential gateway router
Current New Router- 2Wire 3801 HGV Residential gateway router (as of 10/11)
Internet Provider- AT&T Uverse 18mps down/3mps down
Connected devices in the home network: Dell Inspirion 1545 Laptop, Roku 2, Apple TV
For the last couple weeks I have tried numerous things but with no resolution. I had been using a wireless connection but I did eventually run a 25 ft. ethernet cable from my PC directly into my old 2Wire router but with no benefit. I installed a new 2Wire router this past Tuesday & again, no resolution to the problem. I should also mention that my connection in Safe Mode is unaffected which is why I'm able to post this. Before going through what steps I have taken to resolve this problem, below is a pic of the Network Utilization graph in Task Manager showing the spiking I'm talking about. This happens within 3 to 5 minutes after startup. Also note, this graph reflects what is happening after I have turned off all start up items & loaded minimal drivers.
http://img.auctiva.com/imgdata/8/3/6/6/1/0/webimg/919810620_o.jpg
I have tried the following things over the last couple of weeks including things suggested to other people in this forum with somewhat similar issues including- resetting the TCIP/IP Stack, resetting Winsock, deleting wireless network adapters, disabling wireless adapters (once connected via a wired connection), deleting/reinstalling video adapter, switching from wireless to wired connection, changing to an updated router, running virus/malware scans with Malwarebyes/Spybot (including rootkit scan)/Norman (not Norton)/Microsoft Safety Scanner all with no issues being detected, a CCleaner pass, loading windows with no Startup items (Microsoft only drivers), ran a diagnostic in BIOS (everything passed), etc. I have also downloaded & run process explorer (see below):
http://img.auctiva.com/imgdata/8/3/6/6/1/0/webimg/919810626_o.jpg
and wire shark but am doing the learning curve thing so could use some guidance navigating through this if I should be doing something to get to the root cause. Anyway, I am hopeful (humbly so) that the higher powers/gurus may be able to help me out of this, quite frankly, connectivity black abyss.
Operating System- Windows 7 Home Premium 64-bit SP1
Computer type: Dell XPS 8700 Desktop PC
CPU- Intel Core i5 4440 @ 3.10GHz Haswell 22nm Technology
RAM- 12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard- Dell Inc. 0KWVT8 (CPU 1)
Graphics- DELL P2314H (1920x1080@60Hz)
DELL P2314H (1920x1080@60Hz)
1023MB NVIDIA GeForce GT 635 (NVIDIA)
Storage- 931GB ATA ST1000DM003-1CH1 SCSI Disk Device (SATA)
465GB Western Digital WD 5000AAV External USB Device (USB (SATA))
931GB Western Digital WD My Passport 0820 USB Device (USB (SATA))
Optical Drives- HL-DT-ST DVD+-RW GHB0N SCSI CdRom Device
Audio- Realtek High Definition Audio
Wireless Adapter- Dell Wireless 1703 802.11b/g/n (2.4 GHz)
Wired Adpater- Realtek PCIe GBE Family Controller
Old Router- 2Wire 3800 HGV-B Residential gateway router
Current New Router- 2Wire 3801 HGV Residential gateway router (as of 10/11)
Internet Provider- AT&T Uverse 18mps down/3mps down
Connected devices in the home network: Dell Inspirion 1545 Laptop, Roku 2, Apple TV
For the last couple weeks I have tried numerous things but with no resolution. I had been using a wireless connection but I did eventually run a 25 ft. ethernet cable from my PC directly into my old 2Wire router but with no benefit. I installed a new 2Wire router this past Tuesday & again, no resolution to the problem. I should also mention that my connection in Safe Mode is unaffected which is why I'm able to post this. Before going through what steps I have taken to resolve this problem, below is a pic of the Network Utilization graph in Task Manager showing the spiking I'm talking about. This happens within 3 to 5 minutes after startup. Also note, this graph reflects what is happening after I have turned off all start up items & loaded minimal drivers.
http://img.auctiva.com/imgdata/8/3/6/6/1/0/webimg/919810620_o.jpg
I have tried the following things over the last couple of weeks including things suggested to other people in this forum with somewhat similar issues including- resetting the TCIP/IP Stack, resetting Winsock, deleting wireless network adapters, disabling wireless adapters (once connected via a wired connection), deleting/reinstalling video adapter, switching from wireless to wired connection, changing to an updated router, running virus/malware scans with Malwarebyes/Spybot (including rootkit scan)/Norman (not Norton)/Microsoft Safety Scanner all with no issues being detected, a CCleaner pass, loading windows with no Startup items (Microsoft only drivers), ran a diagnostic in BIOS (everything passed), etc. I have also downloaded & run process explorer (see below):
http://img.auctiva.com/imgdata/8/3/6/6/1/0/webimg/919810626_o.jpg
and wire shark but am doing the learning curve thing so could use some guidance navigating through this if I should be doing something to get to the root cause. Anyway, I am hopeful (humbly so) that the higher powers/gurus may be able to help me out of this, quite frankly, connectivity black abyss.