Internet Connection Being Continuously Spiked (Wireless or Wired)

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tmantrask

Commendable
Oct 15, 2016
6
0
1,510
Hello & thank you in advance for any help you can provide. Since Oct. 4th, I have had a internet connectivity issue. I noticed it while gaming as my connectivity was dropping during game saves. When I attempted to browse to other sites, my browser would time out (Firefox, IE, Chrome, didn't matter) & in the case of Firefox, even if I exited out of the browser, I would get an app crash box that also initially prevented my computer from shutting down (it would hang after exiting from the desktop). Prior to Oct. 4th, the only issue I would have periodically was a network adapter issue which Windows Troubleshooter would solve by resetting or worst case restarting the computer. I attributed this (rightly or wrongly) to the 7 to 8 year old wireless router I using. Please note that this issue doesn't affect my girlfriends 6 to 7 year old dell laptop nor does it affect our smartphones. The details on my system are as follows:

Operating System- Windows 7 Home Premium 64-bit SP1
Computer type: Dell XPS 8700 Desktop PC
CPU- Intel Core i5 4440 @ 3.10GHz Haswell 22nm Technology
RAM- 12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard- Dell Inc. 0KWVT8 (CPU 1)
Graphics- DELL P2314H (1920x1080@60Hz)
DELL P2314H (1920x1080@60Hz)
1023MB NVIDIA GeForce GT 635 (NVIDIA)
Storage- 931GB ATA ST1000DM003-1CH1 SCSI Disk Device (SATA)
465GB Western Digital WD 5000AAV External USB Device (USB (SATA))
931GB Western Digital WD My Passport 0820 USB Device (USB (SATA))
Optical Drives- HL-DT-ST DVD+-RW GHB0N SCSI CdRom Device
Audio- Realtek High Definition Audio
Wireless Adapter- Dell Wireless 1703 802.11b/g/n (2.4 GHz)
Wired Adpater- Realtek PCIe GBE Family Controller

Old Router- 2Wire 3800 HGV-B Residential gateway router
Current New Router- 2Wire 3801 HGV Residential gateway router (as of 10/11)
Internet Provider- AT&T Uverse 18mps down/3mps down

Connected devices in the home network: Dell Inspirion 1545 Laptop, Roku 2, Apple TV

For the last couple weeks I have tried numerous things but with no resolution. I had been using a wireless connection but I did eventually run a 25 ft. ethernet cable from my PC directly into my old 2Wire router but with no benefit. I installed a new 2Wire router this past Tuesday & again, no resolution to the problem. I should also mention that my connection in Safe Mode is unaffected which is why I'm able to post this. Before going through what steps I have taken to resolve this problem, below is a pic of the Network Utilization graph in Task Manager showing the spiking I'm talking about. This happens within 3 to 5 minutes after startup. Also note, this graph reflects what is happening after I have turned off all start up items & loaded minimal drivers.

http://img.auctiva.com/imgdata/8/3/6/6/1/0/webimg/919810620_o.jpg

I have tried the following things over the last couple of weeks including things suggested to other people in this forum with somewhat similar issues including- resetting the TCIP/IP Stack, resetting Winsock, deleting wireless network adapters, disabling wireless adapters (once connected via a wired connection), deleting/reinstalling video adapter, switching from wireless to wired connection, changing to an updated router, running virus/malware scans with Malwarebyes/Spybot (including rootkit scan)/Norman (not Norton)/Microsoft Safety Scanner all with no issues being detected, a CCleaner pass, loading windows with no Startup items (Microsoft only drivers), ran a diagnostic in BIOS (everything passed), etc. I have also downloaded & run process explorer (see below):

http://img.auctiva.com/imgdata/8/3/6/6/1/0/webimg/919810626_o.jpg

and wire shark but am doing the learning curve thing so could use some guidance navigating through this if I should be doing something to get to the root cause. Anyway, I am hopeful (humbly so) that the higher powers/gurus may be able to help me out of this, quite frankly, connectivity black abyss.


 
Solution
Ralston18
Can you attribute any particular Event ID to the time of a crash or restart?

Please take a look at the following link:

http://www.staygeo.com/2016/03/troubleshooting-constantly-freezing.html

You do not necessarily need to apply every possible fix that shows up. Rather explore a bit and look for some common factor with respect to the Events and your system's configuration.

Some errors are sort of "routine" and will be found on many systems. Those errors are the ones that scammers use to fool people into believeing that thier computer is infected or otherwise going to damage things. And do not download any software that claims it will fix the error. Some of those programs show up no matter what problem you are dealing with.

One...
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Ralston18

Ralston18

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Oct 11, 2014
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PSU model seems to be HU460AM-00 (per some googling). Wattage usually shows up as part of PSU model numbers....

[Note: cannot attest one way or the other as to the overall or longterm quality and reliability of that PSU. Someone else may comment.]

And no problem via Safe mode makes sense. Computer starts "minimal" and load is lower. Under a heavier load the PSU is unable (or no longer able) to provide enough power. Overheating may be involved.

Add up the wattage requirements of your computer. There are online sites for doing so. Here is one:

http://www.coolermaster.com/power-supply-calculator/

There are both other sites and debates about accuracy therein. Try a few and see if there is some consensus about the PSU wattage required by your computer.

The objective is to narrow down the potential problem sources. PSU seems suspect to me.

 
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T

tmantrask

Commendable
Oct 15, 2016
6
0
1,510


Thanks for the link. Below are the results from that site & 2 others. I think I have made the correct choices when filling out the form. The recommendations seem to be either a 500W or 550W PSU. Based on this, would you recommend replacing my PSU?

https://goo.gl/photos/vT8f7iCs7Hf3j9dj6
https://goo.gl/photos/tgMPhS4J6P28LbSQA
https://goo.gl/photos/vp4CddCkWsr9dnJQ8
 
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Ralston18

Ralston18

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Oct 11, 2014
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I would lean towards a replacement PSU. Even though you are within the power load rating the current PSU may not be keeping up.

However, I noted that there is only one fan (92mm) which made me think about overheating. Can you see the fan spin and feel air flow? Is the fan clean and quiet, is the interior dust free with no airflow obstructions, does the case and interior seem unduly hot? Do you have any temperature sensors?

Likewise for the PSU fan. Take a look at it as well.

Try moving the desktop where more air (and hopefully cooler air) can circulate. See if the system runs longer than 3 - 5 minutes then temperature/cooling. Monitor the temperatures if you can. Once overheating can be ruled out then a PSU replacement would be the next step.

Would really like to find more confirmation beforehand if at all possible.



 
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T

tmantrask

Commendable
Oct 15, 2016
6
0
1,510


My apologies, I have 2 fans. I was at work when I did the forms so I guessed about the fans. One is an 80mm rear/top mounted & one is 60mm mounted on the heat sink. I redid one of the power supply calculator forms & it is below.

https://goo.gl/photos/mjvymJRDHYxxTQ6Z8

All of the fans (including the PSU fan) were checked this morning & work well. They are also quiet & debris free. The interior was cleaned in early September including all the fans. I use Speccy to monitor temperature on my system. Below are clips showing various temps just after booting up & after 15 minutes or so of playing a video game. I also played last night for an hour or two with Speccy on & the temps were consistent with the 2nd clip.

https://goo.gl/photos/96gKewhNFSEPnY8L9
https://goo.gl/photos/AxY1ZDQReoWhSsQ86

Finally, at a friend's suggestion, I bought a USB 2.0 to Ethernet adapter to bypass my on board network adapters. It did not make a difference or resolve the issue.
 
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Ralston18

Ralston18

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Oct 11, 2014
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You seem to be narrowing down the possibilities.

Take a look at the Event Viewer logs. Could be that some event (error or warning) is occuring just before or at the time of the spike.

Look for any red or yellow icons on log entries and right click the entry for more details. You may spot some pattern or a common re-occuring error.
 
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T

tmantrask

Commendable
Oct 15, 2016
6
0
1,510


Ok I went through the Errors/Warnings & saved them. Below is a list of the ones that either had a lot of instances Oct 4-present or struck me as something to look at in more detail. I will say that Event ID 7001 Service Control Manager had activity with 500+ errors from 10/5 to present. I also noticed on Process Explorer that svchost.exe would spike my CPU usage at times. Anyway, looking at the list below, is there anything I can ignore & which ones should I look at first (assuming something immediately stands out). Thanks...

Error Events:
Event ID 3 Kernal Event Tracing
Event ID 10 WMI
Event ID 102 PNRPSvc
Event ID 1000 Application Error
Event ID 1001 Dhcp Client
Event ID 7000 Service Control Manager
Event ID 7001 Service Control Manager
Event ID 7009 Service Control Manager
Event ID 7023 Service Control Manager
Event ID 7026 Service Control Manager
Event ID 7038 Service Control Manager
Event ID 10005 DistributedCOM

Warning Events:
Event ID 1 RTL8167
Event ID 4 Kernel Event Tracing
Event ID 219 Kernel PnP
Event ID 1014 DNS Client Events
Event ID 4001 WLAN AutoConfig
Event ID 6000 Winlogon
 
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Ralston18

Ralston18

Titan
Moderator
Oct 11, 2014
34,789
3,305
146,290
Can you attribute any particular Event ID to the time of a crash or restart?

Please take a look at the following link:

http://www.staygeo.com/2016/03/troubleshooting-constantly-freezing.html

You do not necessarily need to apply every possible fix that shows up. Rather explore a bit and look for some common factor with respect to the Events and your system's configuration.

Some errors are sort of "routine" and will be found on many systems. Those errors are the ones that scammers use to fool people into believeing that thier computer is infected or otherwise going to damage things. And do not download any software that claims it will fix the error. Some of those programs show up no matter what problem you are dealing with.

One option you have is to clear the logs where the errors are and then keep checking them. Especially after a spike/crash. Easy to pick out more current happenings.
 
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Solution
T

tmantrask

Commendable
Oct 15, 2016
6
0
1,510


Thanks for the link. I will go through this tonight or over the weekend & post an update after that.

10/22 update. I noticed that the spiking in task manager is due to bytes received. So I turned on the Bytes received column in Networking. According to task manager, the spikes equate to approximately 18.5 trillion MB. The number is always the same 18,446,744,073,709 MB...
 
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