Computer crashed again after fixing it here Win 7 Pro 64bit

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mechnic519

mechnic519

Commendable
Oct 19, 2016
14
0
1,510
I recently had a crash on one of my comps. Came here to try and resolve win 7 install issues I was having and thought we had it taken care of. RealBeast walked me through whole thing. Everything was fine for about 24 Hrs. It did a bunch of updates and had been adding some since. I had installed: Malwarebytes, Avast free, FF, Ccleaner. Yesterday afternoon it started shutting down on it's own again as it did before I came here with the Win 7 problem. Eventually it started the boot loop problem again started losing apps like the Malwarebytes, Avast, Ccleaner, FF became unable to open. Try opening in safe mode and it would even do boot loop in that. It never would let me reconnect it to homegroup. Yesterday my GF was on it and she received a unknown call from someone who identified themselves from being at Panda and they needed her to type something on the computer and that would help get rid of it (she had loaded it on the computer before the first crash but it should have been gone with a fresh install) she told them she wasn't typing nothing and could call in evening when I got home and they asked how old she was and she hung up on them. about an hr. later comp started shutting down. I tried scanning with all the items listed above all came back ok. So I let her go back on it and eventually shut down on her, so I get on it and was trying to check errors, when it eventually started to and did crash wouldn't even load windows. I somehow have gotten to a restore point that got me back to windows but it still keeps restarting on it's own. Not sure if it is still a software issue or a hardware issue or if someone somehow is able to access it. I had remote access disabled. Is Panda hidden somewhere on it and I can't find it? I want to smash it but hardware isn't cheap. Gigabyte ga-h97m-d3h, Samsung 840 SSD120gb, GSkill Ripjaws F3-12800CL9D-4GBRL, PSU Seasonic SS-400ET Active PFC F3 .......UPDATE...... I unfortunately had to start over.... during the fresh reload of Win 7 Pro the comp would shutoff during parts of the process of installing a couple of initial kb updates I was instructed to do and shut down and restart but during reboot it would almost get to windows logo and then it suddenly rebooted .... then to choose safe mode ect screen..... hit windows normal and would log-in then while checking what programs installed or opening USB file to extract next driver it would temporarily shutdown again...... when it came back the folder would be empty and I would have to delete file and start again. more to come.
I have done more research and I believe my issue does not have anything to do with software It doesn't matter if I am in safe mode or not. I have noticed in event viewer that when this unexpected reboot or shutdown occurs I have over a dozen errors all seconds of each other.in sources from : Error WMI 10, Critical Kernel 41, Error Event 6008, Error Distribution 10005, Error Service 7001. I have no clue what these mean or where to go from here. I know this is a long thread and maybe someone can let me know if we need to delete this thread and start a different one. this issue is what I had when I originally started having problems with this problem comp. So by putting in a different ISO with a legit product key it made no difference..
 
Solution
hang-the-9
Start with cleaning out the system, reseat the RAM, power connectoins, re-do the heatsink with new thermal paste.

You should get a new hard drive, install Windows clean on that and see how things go.
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mechnic519

mechnic519

Commendable
Oct 19, 2016
14
0
1,510
Sorry it took me awhile to get back with an answer. The inside had been cleaned when it crashed the first time. For the past week I have checked and rechecked all connections. I have tried to do everything to the "t". The fans are spinning 3 total. I ran the memtest86 twice and it passed both times the CPU temp never went over 54 C unless that is not good. I replaced the SSD with a brand new one. I have popped the rams out and back in. I don't have the thermal paste. I will have to get some and do that if you think I still need to. After I put the new SSD in it still would shutdown unexpectedly in the middle of finishing windows install and through the process of ejecting USB drive safely Or just clicking on a tab or a key stroke might set it off. On the last attempt to put win 7 pro on the new SSD I had to hit Ctrl F10 and do regedit and go in and change value on child complete thing to 3 to get the rest of the way through the install, (very frustrating) Don't know how to monitor voltage to see if it is dropping out. I did relocate the power cord and removed surge to see if that was it. What still gets me is the coincidence GF loading Panda Pro. Then comp crashes 3-4 days later. I did find 3 Trojans and a bunch of pup stuff when I could finally get into it and load Malwarebytes and run it. But it continued to power off unexpectedly. When it powers off unexpectedly the number lock light never goes off. Only when I shut it down will it go off. If I hurry and hit power switch on back when it does this reboot thing the light will go off but it is delayed at least 2-3 seconds. Tried a USB keyboard verses the old P2S or PS2 whichever it is keyboard to no avail. Monitor acts like it should during these episodes. not sure how to check the network card it is a Realtek. Also over the last 3 days someone has been calling and saying they are from Panda and we need to type something into the computer to fix our problem that we installed the wrong version or something to that effect. We hung up on them. The last call (DISTURBING) consisted of : your computer will never work right again unless we type in what they want us to. We did check the number on Google and many people have gotten that scam call in the last few days as well.
 
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hang-the-9

hang-the-9

Titan
Mar 25, 2010
60,387
1,081
152,940
Well there is a Panda Antivirus that is real, but it sounds like this is not that one.

You checked on pretty much everything you could without swapping out hardware to test, you may need to start looking at testing a different power supply or motherboard.
 
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mechnic519

mechnic519

Commendable
Oct 19, 2016
14
0
1,510
Sorry I have been working a lot last few days. I have been doing some searching :googling different search phrases and was wondering if maybe I have something that got into my BIOS or CPU that doesn't execute till the OS has finished or is in the middle of finishing and has to do a restart. It seems that when it has to do a restart it doesn't fully shutdown. At one point where I was able to click on shutdown it would say shutting down. Monitor would go black. Monitor would say going to sleep and then all of a sudden it would turn back on without me touching anything and then it would come to black screen prompt that windows didn't shutdown with options for safemode, safemode with networking, safemode with prompt, or start windows normally and it would progressively get worse from there with the unexpected shutdown restarts. I can go into safemode and just let it sit there and all of a sudden it will restart. if I leave it at the page of a fresh install start page it doesn't shutdown. or when I am in BIOS it doesn't shutdown. when I ran memtest86 it didn't shutdown. Where should I go from here? I can't seem to run it long enough for any diagnostics to completely finish. Would one of those little PSU voltage testers be connected into it and monitored to see voltages while comp is running or is it a tester that puts strain on the PSU only? Could my network card have a bug in it? I don't have a lot of funds to start replacing hardware. I had to scrounge for the cash to get a new SSD.
 
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mechnic519

mechnic519

Commendable
Oct 19, 2016
14
0
1,510
Ok, here is what I ended up doing after a lot of research from here in the forums, Googling searches, going back through a previous thread of mine that RealBeast had responded to me on, talking with Gigabyte Tech Support. After I looked at all of this I first took the battery out of the motherboard since it is dual bios for about 5 minutes. That reset it to original settings from the factory. I put battery back I turned comp. back on and it immediately went to bios screen where I entered and set the date and time popped the Win 7 Pro 64 bit ISO disc I burned and set the boot for dvd and saved and exited. when it booted to ISO I installed it. After I installed it there were a couple of Kb updates with reboot between each on( I shutdown verses restart for these) that I had been instructed to install by RealBeast in another thread I had already marked "SOLVED". After the 2 KB files I then installed the Hotfix that Gigabyte requires, then the Intel Engine Management Driver, then the Intel Chipset Driver, then the Intel USB Driver( in that order) the next driver I installed was the Realtek Network Driver, Immediately after that the comp. started to do the reboot thing I got into safemode and uninstalled the Realtek Driver and then checked for hardware changes. The comp. became stable again ( either corrupt driver or incorrect driver) I went to good comp. and went to Intel and found correct driver (My Gigabyte board requires a Realtek driver not the Intel driver it lists for my board on there sight) I downloaded it on a stick and went back to problem comp. and installed the network driver. ( it is still stable at this point) So at this point I register my product key and activate windows (Good) went to windows update and 6 hrs. later had 221 updates, let them install, shutdown, turned back on. I then proceeded to get Ccleaner on and run it to clean registry, then my antivirus, then loaded FF (Still stable) went through a bunch of different things that it would crash in and no crash. I did all the settings I wanted it to have and turned Momma loose on it. It has been doing excellent for 12 hrs. now without a hitch. So my take on this is the Bios was out of whack, and the Realtek driver wasn't exactly the correct one or it was corrupted, and the sequence of install order all had a play in getting the comp. back to normal. Not too sad about the new SSD money spent, the old one could still have a hidden Trojan in it and I ended up with another 120 GB of space. I really appreciate this sight more than words can say. All the forums that I can research through really helped me figure out what was wrong and gave me the confidence to be able to fix my machine and not throw it away. And Thank You "Hang The 9"
 
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