High ping issues

Tyler Signus · Oct 23, 2016

In the past two months I have had extremely long ping times. I have called up my isp multiple times and they say that they do not detect a problem. In any sort of game that I play, regardless of which game I am receiving extremely high ping times. Sometimes for a few min the ping will be it's normal 130ish but then precedes to spike soon after. When I trace rout the ping starts out low, (4-23) inside my system and then spikes to 800, stays high until the final ping which drops to 80-150 area. I have screenshots of trace routs to google. I am kinda new with this stuff though, is it safe to post screen shots of trace routs? Or should I be blocking out a few of the ip addresses?

sykozis · Oct 23, 2016

In general, you want to hide your own IP.

Tyler Signus · Oct 23, 2016

sykozis :

How would I know which one is my IP?

sykozis · Oct 23, 2016

hide any IP related to your ISP. If you're using the tracert command built into Windows, your IP shouldn't be showing but it's still best to hide any IP address related to your ISP as well as the DNS reference.

Tyler Signus · Oct 26, 2016

Here is my pings to google.com
My question is where is the problem? Is it on my side? Or is it on my isp's side?
Anything I can do to fix it?

http://imgur.com/a/ddjfq

bill001g · Oct 26, 2016

You are misinterpreting the traces.

Lets say this was a road and the hops were varies intersection between your house and work. If you had a 10 minute delay to say hop 10 you can not only have a 2 minute total delay to your work. The delays if they are real will always add to the total.

This is caused by how complex the routing in the internet really is. It likely is being caused by the path to the end server taking a different path than the traffic coming back. You can only see the path TO the server you would have to do a trace from the server to see the reverse path.

Still it doesn't really matter you can do nothing about delays in that part of the internet.

It is actually really hard to tell where you network in your house is and where the ISP starts. Since the first 5 hops are private addresses they could all be routers in your house.....i would hope not.

You do see a small amount of packet loss in hop5 that does continue to the end so if you could find out what hop 5 is maybe something could be fixed.

Tyler Signus · Oct 27, 2016

bill001g :

You are misinterpreting the traces.

Lets say this was a road and the hops were varies intersection between your house and work. If you had a 10 minute delay to say hop 10 you can not only have a 2 minute total delay to your work. The delays if they are real will always add to the total.

This is caused by how complex the routing in the internet really is. It likely is being caused by the path to the end server taking a different path than the traffic coming back. You can only see the path TO the server you would have to do a trace from the server to see the reverse path.

Still it doesn't really matter you can do nothing about delays in that part of the internet.

It is actually really hard to tell where you network in your house is and where the ISP starts. Since the first 5 hops are private addresses they could all be routers in your house.....i would hope not.

You do see a small amount of packet loss in hop5 that does continue to the end so if you could find out what hop 5 is maybe something could be fixed.

So there is no real way to troubleshoot and find out the problem or fix it from this? How would one go about finding the problem and fixing it then?

bill001g · Oct 27, 2016

Pretty much your ISP is going to have to fix it or you will have to find another ISP.

First be very sure to test manually with ping commands to be sure there are no problems to equipment you control. You also want to ping the first ISP router if it will respond. Error in this part of the network are the most common and can be fixed much more simply.

After this it is really going to depend what all that stuff is in hops 2-5. If that is a different ISP is hard to say. Hops6-10 and maybe more are charter cable.....but this was time warner and before that it was road runner. So if your ISP is one of those companies then they also the hops before hop 6.

The main challenge is getting something that shows them where the problem is. It is highly unlikely you are going to be able to get to a tech that understands tracert and ping so you are going to have to be informed enough that you can show the low level tech why there is a problem in their network and where it is. Your goal is to at least leave the ticket open and escalate it up to a higher level tech. Since these higher level techs will seldom call you and talk to you the data the first level tech puts into the ticket must be perfect.

These type of problems tend to be extremely hard when dealing with a larger ISP even when you are a senior network technician yourself. I have had to use the trick of calling a friend I had worked with that now works for the ISP and have them get me a backdoor contact. Still the only reason this worked was I could clearly explain where the problem was in their network.

This one is very hard to guess because it does not follow the pattern you normally see on a broken network. It almost looks like a cellar broadband connection but you would not see comcast/timewarner in those traces.

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