Home build gaming PC -black screens, blue + red screen of death, freezing, game crashes

Toggle sidebar Toggle sidebar
L

lalsa87

Honorable
Oct 5, 2013
48
0
10,540
Sounds like my PC is totally non functioning but it is! I really need your help figuring out the problem.

I built it 3 years ago with ASUS Radeon HD 7970 GPU - always had problems with intermittent game crashes and browsers closing down when surfing the net etc. Thought it was the GPU, got in touch with ASUS followed all of their troubleshooting plus many others online but nothing worked. Came to the conclusion it was a defective GPU so upgraded to Sapphire RX 480 a few weeks ago but problems are ongoing making it unlikely to be the GPU. The crashes seem to be worse with high spec tasks like playing games (Witcher 3) - this may or may not be accurate - perhaps I'm more aware of it because it's so annoying being kicked out of the game multiple times in a row.

With the old GPU I used to get a "display driver error" pop up. With the new GPU games or the internet still close down but there is no display driver error.

The DELL U2515H monitor is also new - could that be responsible for the new black screens? They occur intermittently for 1-2 seconds and then the picture is back to normal and I can continue what I was doing.

I have tried the GPU in both available PCIe slots with no change
Memtest 10 passes 0 errors
I've uninstalled, reinstalled all the drivers/Windows 10 (this problem still occured on Windows 8 prior to upgrade)
I've made sure to disable multi-screen + internal graphics in BIOS. Running the build just with internal graphics seems to run smoothly but I'm unable to play games etc due to the spec.


Blue Screen of death errors:
PAGE FAULT IN NONPAGED AREA
NTFS.sys failed

DRIVER IRQL NOT LESS OR EQUAL
rtwlane_13.sys failed

BAD POOL CALLER



Spec:
Operating System
Windows 10 Home 64-bit
CPU
Intel Core i5 3570K @ 3.40GHz 34 °C
Ivy Bridge 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASRock Z77 Extreme4 (CPUSocket) 36 °C
Graphics
DELL U2515H (2560x1440@60Hz)
4096MB ATI Radeon RX 480 Graphics (Sapphire/PCPartner) 48 °C
PSU
XFX 650W 80+ Bronze Certified Semi-Modular ATX Power Supply
Storage
238GB PLEXTOR PX-256M5S (SSD)
1863GB Western Digital WDC WD2003FYYS-02W0B1 (SATA)
894GB SanDisk Ultra II 960GB (SSD) 25 °C

Really appreciate your help
 
Solution
K
That file is a driver file that was shown to be causing problems.

I took a look at the dump files and the problem appears to be a memory corruption problem. Do you have any new ram you can test out? If not, I would suggest you order some new ram.
I would recommend Kingston Hyper X ram. I use it and it works great for me
Sort by date Sort by votes
K

KeelinTy

Reputable
Nov 20, 2014
929
0
5,660
Do you have a wifi card in the system? rtwlane_13.sys is mainly used for a Realtek PCIEWireless LAN PCI-E NIC
It could possibly be used for something else but the wifi card is the main usage for it.
As for BSOD, that driver crash could be caused by the same wifi card if you have one installed in the machine.

If you have a wifi card, take it out. Delete the drivers, uninstall the driver software and run the computer with ethernet for a while to see if that fixes the issue
 
Upvote 0 Downvote
L

lalsa87

Honorable
Oct 5, 2013
48
0
10,540


Thanks - there are multiple WAN Miniport network adapters (IKEv2, IP, IPv6, L2TP, Network monitor, PPPOE, PPTP, SSTP) and a Broadcom Netlink (TM) Gigabit Ethernet. Obviously I'm keeping the ethernet but do I uninstall all the drivers for all of the others?

 
Upvote 0 Downvote
K

KeelinTy

Reputable
Nov 20, 2014
929
0
5,660
Try disabling all of the devices that are not the gigabit ethernet. If the internet still works on the computer after doing that, uninstall those devices and delete driver software too if it asks.
See if that fixes your problem. If not report back here and Ill help you try to figure out what else is causing the issues.
 
Upvote 0 Downvote
K

KeelinTy

Reputable
Nov 20, 2014
929
0
5,660
Damn. Alright. Download and install Who Crashed
http://www.resplendence.com/whocrashed

The next time that the system crashes, Dont restart your machine, let the system finish gathering the dump file and then it will restart itself. One booted, run Who Crashed and analyze the dump file. Once done, copy and paste all of what Who Crashed says. Hopefully that will give us some more info on the crashes.
 
Upvote 0 Downvote
L

lalsa87

Honorable
Oct 5, 2013
48
0
10,540
My PC never restarts unless it's R/BSOD. The main thing is it kicking me out of a game onto the desktop or my internet browser shutting down.

Memtest86+ 10 passes 0 errors

No change after uninstalling and physically removing WLAN hardware.

Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 30/10/2016 10:33:21 your computer crashed
crash dump file: C:\WINDOWS\Minidump\103016-61734-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A2C0)
Bugcheck code: 0x50 (0xFFFFAF8B6E23F1B8, 0x0, 0xFFFFF80361A5705D, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 30/10/2016 10:33:21 your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: dxgmms2.sys (dxgmms2+0x54B20)
Bugcheck code: 0x50 (0xFFFFAF8B6E23F1B8, 0x0, 0xFFFFF80361A5705D, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\drivers\dxgmms2.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics MMS
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 29/10/2016 18:23:39 your computer crashed
crash dump file: C:\WINDOWS\Minidump\102916-17406-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A2C0)
Bugcheck code: 0x50 (0xFFFFF801F0131C00, 0x0, 0xFFFFF801DFE45645, 0x2)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 28/10/2016 21:23:58 your computer crashed
crash dump file: C:\WINDOWS\Minidump\102816-8078-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A2C0)
Bugcheck code: 0x1A (0x41793, 0xFFFFFB00DBE14FF8, 0x200, 0x1FF)
Error: MEMORY_MANAGEMENT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 26/10/2016 16:10:36 your computer crashed
crash dump file: C:\WINDOWS\Minidump\102616-7328-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A2C0)
Bugcheck code: 0xA (0xFFFF960A78D34A10, 0x2, 0x0, 0xFFFFF801A9263EB9)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

15 crash dumps have been found and analyzed. Only 5 are included in this report. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

rtwlane_13.sys (Realtek PCIE NDIS Driver 28199, Realtek Semiconductor Corporation )

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


 
Upvote 0 Downvote
K

KeelinTy

Reputable
Nov 20, 2014
929
0
5,660
Alright, go to C/Windows/system32 and search for rtwlane_13.sys
Once you find it, delete it and empty the recycling bin. Then restart the computer.

If the computer still crashes, you'll have to open the search in windows 10 (i think its where cortana is, I was start10 so yeah)
Then search for %systemroot%\Minidump and it will show a folder called Minidumps
Find the latest dump file by sorting the files by time. Once you have the latest dump file, upload it to an online file sharing host and post the link here so I can download the file and analyze it.
 
Upvote 0 Downvote
K

KeelinTy

Reputable
Nov 20, 2014
929
0
5,660
That file is a driver file that was shown to be causing problems.

I took a look at the dump files and the problem appears to be a memory corruption problem. Do you have any new ram you can test out? If not, I would suggest you order some new ram.
I would recommend Kingston Hyper X ram. I use it and it works great for me
 
Upvote 0 Downvote
Solution
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom