help with ping issues / packet loss

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Commendable
Oct 26, 2016
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Hi guys,

Recently Im having issues with playing counter strike GO. Every time I play a game, I recieve 26-30% Loss every 2-4 minutes for like 1-5 seconds. It is really annoying. A friend of me told me to ask for help here since he doesnt know how to fix the problem. He also told me to post this: https://i.gyazo.com/73be672bdb5a5a5c50a8e8ec62288b94.png

Im using Powerlines for internet connection... download test results :
Ping: 12 ms
download speed 20.66 mbps
upload speed 19.03

I hope someone can help me.

Thanks in advance !
 
Solution
B
You are correct that the problem is likely in the ISP network. Problem is for problems that come and go you will need more data to convince the ISP.

You need to do what the graph does manually. Open a bunch of cmd windows and run continuous ping to the ip you see in that trace. What you want to show the ISP is you see no loss to your local router but at the same time you are seeing loss to one of theirs. The best ip to show the loss to will be the ip in the second hop. That one tends to be the simplest for the isp to fix since it represent the connection to your house. Problems farther into the network the first level techs generally do not have access to so it is harder to get resolved.
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Commendable
Oct 26, 2016
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but you can see I don't get any loss % to my local IP, only when it goes out of my house I start getting loss %.
doesn't this mean that it's an ISP problem?
 
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bill001g

Titan
Aug 9, 2012
28,318
2,753
125,640
You are correct that the problem is likely in the ISP network. Problem is for problems that come and go you will need more data to convince the ISP.

You need to do what the graph does manually. Open a bunch of cmd windows and run continuous ping to the ip you see in that trace. What you want to show the ISP is you see no loss to your local router but at the same time you are seeing loss to one of theirs. The best ip to show the loss to will be the ip in the second hop. That one tends to be the simplest for the isp to fix since it represent the connection to your house. Problems farther into the network the first level techs generally do not have access to so it is harder to get resolved.
 
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nigelivey

Splendid
Dec 6, 2011
2,648
50
29,540


My apologies I didn't open the image, I make assumptions when people use powerline adapters. You are correct it's outside of your network, how much traction you get by talking to your ISP is variable, they may help they may not. If you can show over a period of time that the problem exists on the first hop outside of your network they should.
 
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