USB Device has malfunctioned only on certain computers.

Kurta234

Commendable
Oct 27, 2016
3
0
1,510
So this has been giving me a troubleshooting nightmare. I have a Toshiba external Hard drive that only works on some computers.

If I plug it into my old laptop, it works fine. Functions as a hard drive just like normal. However if I plug it into my desktop or my new laptop, I get the "USB Device Not Recognized" error.

All 3 machines are running the latest windows 10 software. My new laptop is from Dell, my desktop is custom built, and my old laptop hp. The old laptop has an AMD processor, while the two new ones have Intel.

On the machines it isn't recognized on, it is noticed in the BIOS as a hard drive. However right when windows starts up it states that the USB is not recognized.

I have tried formatting the hard drive on the machine that it works on. I have tried using a Y power for potentially more power, if it needed that. I have tried other computers to have mixed results where some work and some don't. The drive used to work on all computers. But it doesn't anymore.

Sidenote: I may have used the drive as a bootable disk at some point, but I can't remember. Could this have screwed it up. A format should clear all of this right?

Anyone ever dealt with a problem like this?
 
Solution
Yep, drivers are very likely the issue.

The fact that you're trying on different architectures that support different driver versions certainly seems to solidify that.

Luminary

Admirable
Try running DBAN on it, the normal 're-formats' might not be getting everything: http://www.dban.org/

Aside from that the only other possibility that comes to mind is a driver issue, so I'd double check the USB drivers on all machines in question to ensure they are all the same.
 

Kurta234

Commendable
Oct 27, 2016
3
0
1,510
Thanks for the Answer, I'll give that a shot. Just checked the running drivers on each. They all use the USBSTOR.sys driver. However the old computer also uses a usbfilter.sys. Which is an AMD driver.

I have been doing a little bit more research and it seems like it might be boiling down to the difference in processors. That the new windows 10 USB driver, causes unknown errors in some Hard Drives when it tries to connect to the Intel USB driver set.
 

Kurta234

Commendable
Oct 27, 2016
3
0
1,510
Yah, that does seem to be the problem. Which actually makes sense as why it used to work on all computers. That was during a time when most computers were still windows 7. Do you think a USB Hub would be able to bypass the issue by wrapping the Hard Drive in a new driver? (That of the USB Hub)