Computer is either freezing, restarting or getting a BSOD

Shadodea

Commendable
Oct 27, 2016
5
0
1,510
Hello guys.

I have lately been experiencing random restarts, shutdowns, freezes and BSOD. This appeared right after I cleaned out my PC (regular dust cleaning). After I booted up my PC after that, it just went downhill, primarily with freezes or hold ups.

My system specs are as follows:
1. Corsair AX 860i (fairly new ~ 3 months old)
2. Samsung 950 pro 256 GB, Samsung Evo 840 and 850, 128 GB and 256 GB and a 1 TB HDD.
3. Asus Nvidia GTX 1070 strix gaming
4. 32 gb RAM, Dominator Platinum 2666 mHz
5. Was running Windows 10, but reinstalled to 8.1 (issue appeared first when I had W10, but still occurs in 8.1.
6. Running with an Intel Core i7 5820k (currently not OC'ed, but was previously sitting at 4.4 GHz @1.295v.
7. Motherboard is Asus Rampage V Extreme.

The freeze, hold up or unexpected reboot can occur after a few minutes or after ~3 hours tops. I haven't been able to have the computer run longer than that. What's interesting is that the freeze is the most occuring one, where the BSOD is the least occurring one.

Here's what I have tried so far:
1. I have tested the graphic card (I have a 980 ti and 2x 770 lying around, the issue still persisted with those.
2. I've run memtest, which showed no errors.
3. I've tested each individual ram stick, all had a BSOD occurring.
4. I've run CCleaner to see if there was some registry issues or something else, which came back empty-handed.
5. I've checked drivers, updated old ones and what else I could think of.
6. I've disassembled and reassembled the computer to see if any cables weren't sitting correctly.
7. I've stress tested the CPU numerous times with prime95, where sometimes there would be no issues, and other times it would freeze shortly after (very random results).
8. Checked for bent pins, which were fine.
9. Checked the .dmp files to see which error I got there, where I got the most occurring error to be nvme.sys to be the case, updated that driver and haven't gotten that error since. The other error I was getting is the Whea_Uncorrectable_Error, which is either a hardware issue, or possibly a driver issue?.
10. I've tried to reapply thermal paste, but temperature seems to be fine. Sitting around 28-30 degrees at idle and 45-50 tops while gaming.
11. The list goes on, but this is what just came to mind.

The event viewer also showed the message that the system has rebooted without cleanly shutting down first, as well as the previous system shutdown at xx.xx.xx on xx.xx.xxxx was unexpected.

There's also an interesting thing that has occurred in the even manager: The computer has rebooted from a bugcheck. The bugcheck was: 0x124.
There has been another one as well that I haven't seen before, tonight:

A fatal hardware error has occured.

Reported by component: Processor Core
Error source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

It is also worth noting that I have the latest BIOS and have tried to clear CMOS multiple times with no luck. All of this makes me believe that it is either the CPU, MB or Memory that has some kind of issues.

Sorry for the long post, but I really hope anyone can help me with my issue, since I'm starting to lose hope.
 
Nice board, you have the same one I do. I noticed that you have several hard drives installed. Have you tried to boot without all of the secondary drives installed?

Also, I would pick up a new memory kit and test it, take back to the store within their return policy time frame if that doesnt fix your issue. I ran my rig for 4 months on an incompatible set of ram and the guy I always buy my stuff from took it back and gave me credit to get another set that has my system running like a top.

I had so many issues with the ram that I returned the motherboard twice before I figured out it was the ram. This motherboard is VERY sensitive to which ram you use.

Great troubleshooting so far, good luck with it!!
 

Shadodea

Commendable
Oct 27, 2016
5
0
1,510


Cool that you have the same board, it does look amazing!

While I have tried to remove all the secondary drives before I decided to do it once more, just in case. So forth the computer has lasted almost 6 hours without a freeze or random shutdown while being pushed in Prime95. I guess now I'll have to put in more than one stick of ram and see which of the secondary drives that could potentially be the culprit.

I also think that'll wipe all of secondary drives, just to be sure.

I'll respond later with what I have found out.
 

Shadodea

Commendable
Oct 27, 2016
5
0
1,510
So, it seems that none of the secondary drives is a fault here, so I am going to try to order a new memory kit and see if that could potentially solve it.
The crashes has been appearing far less frequent today than usual though.
 
Sounds hopeful. My gut feeling is the memory. Id look at the approved vendor list from the manual to order from that. I have corsair ram now but I dont recall the exact version. I used ocz originally and I would get BIOS setting and overclock error messages at boot up every time. It would randomly crash at with no logical reason. I also dealt with a nightmare issue with the Sapphire r295x2 video card toward the end of the memory problem so I was beginning to think my setup was a bad choice. I changed the ram and put in my old video cards until I picked up an EVGA 1070 and I've had 0 issues.

Hopefully the memory kit will resolve your issue.
 
Its worth a try since you have a solidly built system with mostly all new parts. That board is very finicky and we may all be surprised by whats actually causing the issue. I was using an older power supply, Antec 1200 and I was having random reboot issues and that cleared up when I picked up a new Corsair power supply.

You're not overclocking are you? If you are, I'd revert back to stock settings until you get your system stable. Judging by your detailed beginning post, I'm almost certain you knew that already but worth mentioning.
 

Shadodea

Commendable
Oct 27, 2016
5
0
1,510
Okay, so I might have found a solution.

A few days ago I was talking to a friend which I was gaming with, and somehow we got into how my PC was crashing and freezing. He had a friend which had experienced the same thing a few weeks back, and so he told me to try and disable turbo boost in BIOS, which I would never have thought to actually be the solution to it.

So the evening I tried to disable turbo boost, I could game for over 6-7 hours straight, without any issues, and next day the computer stayed on all day and therefore I will pick this as the solution, so others may learn of this who's experiencing the same issues that I've had.

- I'd also like to thank englandr753 for helping the best he could!
 

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