Does CrystalDiskInfo Say My HDD is Failing (Raw Value 000000001)

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Arvillian

Arvillian

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Oct 28, 2016
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I have an external 3TB HDD USB 3.0. CrystalDiskInfo displays the drive in caution status with current relocated sectors count: Current(200), Worst(200), Threshold(140), and a raw value of 00000000001.

1.) Does this mean the drive is failing? 2.) If so, should I replace it right away and trash it?

The Screenshot of CrystalDiskInfo:
http://postimg.org/image/5jhd64vi3/

P.S. This is my first Tom's Hardware Post; please feel free to let me know if I'm doing anything wrong here.
 
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SuperSoph_WD
Hello again, @Arvillian!

What are the exact models of your WD external drives? Are they portable or desktop external HDDs?
If we are talking about the USB 3.0 cable alone (Not the Power adapters if they are desktop drives!), you shouldn't face any issues swapping it between the devices. The USB connection's interoperability allows you to use 3.0 USB devices on 2.0 USB systems or vice versa.

In case you have a desktop external HDD:
Power adapters are a whole other story, though. Specific desktop external drives require different power supply, depending on the model of the product. You should be very careful when swapping power adapters as you could under-power or fry a hard drive, if you don't use a compatible power adapter...
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Welcome to the community, @Arvillian!

It looks like the SMART status indicates that you have one bad sector (reallocated sector) on your external drive. :( I'd advise you to backup all your data from the external HDD somewhere else as well and make sure you have a copy of it, stored on a different storage drive/device.
Bad sectors are definitely not a good sign, but having just one is not so concerning. Either way, better be safe than sorry and make a backup! :) I'd strongly recommend you to run the QUICK and EXTENDED tests from our WD Data LifeGuard Diagnostics tool for Windows. This is the brand-specific tool of your external drive, so it's highly recommended to do its diagnostics as well. Afterwards, check your SMART data attributes again and see if the raw value of the bad sector count (reallocated sector count) has changed.

Let me know how it goes!
SuperSoph_WD
 
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Arvillian

Arvillian

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Oct 28, 2016
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Firstly, sorry for the down vote on your reply; I was trying to find the reply button. I sure hope I'm replying to your post correctly. Wow, thank you for the fast response. I can tell I'm gonna like being a part of this community.

I downloaded the lifegaurd tools and both 3TB USB 3.0 drives are not recognized. Im using the 1.31v of the tool - the latest one from your link. The drives show up under the logical drives but I can't operate on them. Can I use a Seagate tool I have that is similar to this? I will wait for your response as I don't want to cause more problems. Here is a screenshot of the Data Lifeguard GUI:

http://postimg.org/image/cbcdmq9vf/
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hello again, @Arvillian!

Don't worry about the downvote, it happens to most TH newcomers! :)

I'm sorry to see that your external WD drives are not recognized. Have you tried swapping the USB cables and the ports where the externals are connected?
It might also be a good idea to try testing the drives through the Data LifeGuard Diagnostics utility on another computer as well and see how the tool will detect the drives there. Another thing you should try is plugging the external WD drives one by one and see if that will help the DLG tool to recognize them properly.
Make sure you back up any important data from the drives somewhere else as well before you proceed with the troubleshooting. It would be really helpful if you post a screenshot of the externals from the Disk management in Windows as well.

Let me know how it goes.
SuperSoph_WD
 
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Arvillian

Arvillian

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Oct 28, 2016
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The big thing I am concerned with now is that this drive is just for my TV shows. I would like to take a few seasons from my current shows, put them on another media, and then put the 3TB HDD in a safe until I can afford to replace it. Would I be risking loosing the data by leaving it inactive and inert over time in such a way? I would not be plugging it in periodically to get more shows, I would leave it dormant.

Here is the capture from Disk Management. I will install the WD tools when I get back in a few hours.

https://postimg.org/image/ug2tng7ej/
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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I understand, @Arvillian! However, as long as you make a copy of your TV shows and other precious files on a different drive or storage device as well, it should definitely give you some peace of mind. Just make sure you keep regular backups of the TV Series on at least two different drives (the external WD HDD and another external or internal or cloud storage device)! It might sound like quite the struggle to get everything copied elsewhere but, trust me, it's worth it! This is how you avoid any potential data loss.

Let me know if you have more questions after installing the WD tools!

SuperSoph_WD
 
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Arvillian

Arvillian

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Oct 28, 2016
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Thanks for the continued feedback! Here is a simple or quick test of the 3TB HDD or results thereof from the WD Data Lifeguard Diagnostics. My computer is performing an extended test now. Probably gonna be a bit lol :p.

Quick Test Results (HDD in question highlighted in blue):
https://postimg.org/image/5icxt7gxn/
 
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Arvillian

Arvillian

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Oct 28, 2016
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Here is the extended test that took 6 hours to complete. Why doesn't it specify a problem? Crystal Disk Info still does.

WD TOOLS:
https://postimg.org/image/6ozbayyrf/

Crystal Disk Info:
https://postimg.org/image/z34quumbf/
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hey there again, @Arvillian!

You should be able to see the SMART attributes results after running the EXTENDED test from the small button above the list of drives in the DLG tool. There is a small while note-like button that will show you the SMART data. Anyhow, I'd still backup all the data from this particular WD My Book somewhere else as well before proceeding. I'm also not sure if you have swapped the USB cable of the drive already but you should definitely give it a try.

As I already mentioned having just one bad sector is not that bad really, as long as the count doesn't increase. Once you have a copy of all the files on that external drive somewhere else as well, you could also try running the WRITE ZEROS command from the DLG tool. The FULL ERASE will write zeros to the entire drive and completely wipe all the content on the HDD to the point of no return. Once you do that, check the SMART attributes of the drive again and see if the raw values would change.

If you don't want to go through all this struggle, then I'd simply suggest you keep regular backups of the files on this HDD and keep an eye on its SMART attributes every once in awhile to make sure those critical counts don't increase.

Let me know if you have more questions.
SuperSoph_WD
 
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Arvillian

Arvillian

Commendable
Oct 28, 2016
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Thanks, I will back up everything and Zero-out soon. One question about the USB cord though: I have a 4TB and a 3TB HDD external. Both are WD. One USB cable is thicker. I most likely interchanged them. They are both USB 3.0 however. Could this be a problem? If the 4TB is still working and doesn't show errors, should I leave its cable intact and not swap?
 
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
3
45,960
Hello again, @Arvillian!

What are the exact models of your WD external drives? Are they portable or desktop external HDDs?
If we are talking about the USB 3.0 cable alone (Not the Power adapters if they are desktop drives!), you shouldn't face any issues swapping it between the devices. The USB connection's interoperability allows you to use 3.0 USB devices on 2.0 USB systems or vice versa.

In case you have a desktop external HDD:
Power adapters are a whole other story, though. Specific desktop external drives require different power supply, depending on the model of the product. You should be very careful when swapping power adapters as you could under-power or fry a hard drive, if you don't use a compatible power adapter. I'd recommend you check our KB article that lists the power requirements of all the WD devices that need additional power supply.

Indeed, if your 4 TB external HDD is working properly there's no need to swap its cable! :) You can, however, use that same USB cable to test or access other USB 3.0-compatible devices, if they face any detection issues with your computers. Such troubleshooting methods can help you find the source of the issue.

Keep me posted if you need more questions answered!
SuperSoph_WD
 
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