How does setting up internet with ISP work?

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bingaloman

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Aug 14, 2012
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Hello,

I am soon to be moving and the new place offers SuddenLink as the ISP. They allow us to use our own DOCSIS 3.0 modem instead of paying for theirs monthly.

Now, I have my own equipment and the new place already has coax outlets in every room. Would I be able to set everything up over phone instead of having a technician come over to my place?

This is my first time doing this so not sure how it works.

Since it has coax outlets, shouldn't I be able to just plug in my modem after calling them and get it running? Or do the technicians still have to come over to configure something?


Thanks!
 
Solution
B
It depends if someone who lived in your house previously had a cable connection. In best case you can just hook it up call and give them the required information about your modem and it will work. The wires in your house may not though be connected to a wire that goes to the cable company. The same wires could be hooked to tv antenna or satelite dishes or a number of other things. You are going to have to figure out where all the wires go and be sure it is connected the way you think.
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R_1

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Sep 8, 2015
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it should be like this, call the cable company and give them the modems information so they can authorize the "foreign" equipment on their network. connect the modem and enjoy the monthly bills and overages if applicable.

the modem needs to be compatible with the network. once the cable company has the MAC address it should be done. they will then force an update to the modems firmware if needed and you are good to go.

this has been my experience anyway.
if you have a rented modem you can take it bake to the cable company after the switch is completed to end the monthly fee.
 
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bill001g

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Aug 9, 2012
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It depends if someone who lived in your house previously had a cable connection. In best case you can just hook it up call and give them the required information about your modem and it will work. The wires in your house may not though be connected to a wire that goes to the cable company. The same wires could be hooked to tv antenna or satelite dishes or a number of other things. You are going to have to figure out where all the wires go and be sure it is connected the way you think.
 
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jsmithepa

jsmithepa

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Jun 14, 2014
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I think is depends on the ISP, I feel sometimes they "force" a tech visit so they can charge you a installation fee.

Otherwise as mentioned, depends how long was the last service, they may had physically disconnect you at the pole.

U can find out whether you are at least somewhat connected by hooking up a TV, either you will get some QAM channels or scrambles.
 
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