- Oct 27, 2016
- 7
- 0
- 1,510
I am really upset with MSI support and their return policy. Through no fault of my own the board I have from them z170a M7 started throttling my CPU to .8Ghz. After a week of troubleshooting and diagnosing, replacing the motherboard was the only option.
I bought a replacement from Microcenter as a test and that resolved the issue.
I called up MSI and they want me to ship it to them first.. this leaves me without a working computer for 2-3 weeks. This is absurd. I offered to provide a credit card to cross ship and was told they do not cross-ship. After arguing with the rep for 10-15 minutes, he finally said they will cross ship if they have it is stock, but I wont hear back about if they have it until Monday (Today).
Well I did not hear anything from them, so I called them and they tell me their RMA service department says they do not have them. I ask the guy why I did not hear back from them about this, he had no answer.
I ask if I can send the unit in and get compensation to cover the same MSI board I bought to test and he says he cannot guarantee that.
I cannot go 3 weeks without a motherboard and I have to take the replacement back to Microcenter in a few days.
Apparently there is no manager at their facility nor no acting manager.. well until you put up a bit of a fuss, then they have an acting manager who is busy and will call me back.
I do tech support/RMA service for a living and I am appalled by MSI return policy that they do not have readily available for the consumer to see on their site and they seem to only give you this information when you call them as if they can just make up a policy on the spot.
In all my years of having to do replacements and warranties, this is the most ridiculous service I have ever received. It is not even the fact that they wont cross ship, but the fact the rep said they do not do that only to back out after 15 minutes of being a pest.
I bought a replacement from Microcenter as a test and that resolved the issue.
I called up MSI and they want me to ship it to them first.. this leaves me without a working computer for 2-3 weeks. This is absurd. I offered to provide a credit card to cross ship and was told they do not cross-ship. After arguing with the rep for 10-15 minutes, he finally said they will cross ship if they have it is stock, but I wont hear back about if they have it until Monday (Today).
Well I did not hear anything from them, so I called them and they tell me their RMA service department says they do not have them. I ask the guy why I did not hear back from them about this, he had no answer.
I ask if I can send the unit in and get compensation to cover the same MSI board I bought to test and he says he cannot guarantee that.
I cannot go 3 weeks without a motherboard and I have to take the replacement back to Microcenter in a few days.
Apparently there is no manager at their facility nor no acting manager.. well until you put up a bit of a fuss, then they have an acting manager who is busy and will call me back.
I do tech support/RMA service for a living and I am appalled by MSI return policy that they do not have readily available for the consumer to see on their site and they seem to only give you this information when you call them as if they can just make up a policy on the spot.
In all my years of having to do replacements and warranties, this is the most ridiculous service I have ever received. It is not even the fact that they wont cross ship, but the fact the rep said they do not do that only to back out after 15 minutes of being a pest.
Facebook
Twitter
Instagram